customer experience

Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm…
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The Customer Experience Leader to Also Host Theater Session on March 3 Sitel Group, one of the largest customer experience (CX) management companies in the world,  announced its Gold…
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Technology has been one of the most important innovations on the planet. Not only has it made information available instantly, but it has made it easier than ever to stay connected and…
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Sprinklr’s Winter ‘20 Release is now available to customers globally! The release includes over 400 new capabilities and enhancements across the five products on Sprinklr’s customer…
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Study Highlights Lack of Investment in Areas Most Likely to Have a Positive CX Impact Organizations must tear down the walls between IT and the business and make more…
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Verdane Capital IX (Verdane) is the major investor in data visualization reporting firm Dapresy AB and will merge the two companies  Verdane, the Northern European specialist growth…
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Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and contact center solutions, announced…
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Pega’s Global Customer Experience Study reveals four key areas where organizations can differentiate themselves from competitors and build an exceptional CX. Companies have bought into…
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TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the…
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Following its recent transformational acquisition of Pitney Bowes software and data business, Syncsort announced the winners of customer awards for excellence in maximizing the value of…
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