customer experience

TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced it was recognized in Gartner’s…
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Talkdesk, the cloud contact center for innovative enterprises, announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the…
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced a new XM certification program that will help business professionals build…
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A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this…
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Qualtrics, the leader in customer experience and creator of the experience management category, announced enhancements to their Voxpopme integration, empowering customers to easily…
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Brands can transform customer care by routing phone calls to messaging conversations that agents can manage on Sprinklr’s unified platform  Leading companies like SLING TV are…
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced they are releasing a contact tracing solution that streamlines and…
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced a new healthcare solution called Digital XM for Telehealth. The solution…
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that it was named the top leader in the G2's first-ever Grid Report for …
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Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research announced the results of the 2020 Confirmit ACE (Achievement in…
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