For the 11th consecutive quarter, Birdeye, the all-in-one customer experience management platform, was recognized by G2 as the leader in the customer experience and reputation management space.

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The awards, spanning over ten categories, include:

  • “Overall Leader” in online reputation management, local SEO, enterprise feedback management, local listing management, live chat, local marketing, mobile marketing and SMS marketing.
  • “Leader in Mid-market and Enterprise” in a combined seven categories which include online reputation management, local SEO, enterprise feedback management, local listing management, live chat, local marketing SMS marketing.
  • “Leader in Small business” in online reputation management, local SEO, live chat, local marketing, SMS marketing and local listings management.

Birdeye CEO and co-founder, Naveen Gupta, said of the announcement: “Our mission is to empower businesses to create happiness at every step of the customer journey. That is why we’ve built our CX platform from the ground up to supercharge both marketing and customer experience: from discovery, to purchase and beyond. This industry recognition is a reflection of our mission.“

Birdeye is designed to help businesses overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. The platform provides an easy-to-use dashboard that empowers businesses from 10-10,000 locations to get reviews, deliver text and email campaigns, communicate effectively and get customer referrals from one location. Businesses can then act on customer insights in real-time to help them be found, be chosen, and be the best.

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“No other CX platform has won more awards nor is rated higher by its customers than Birdeye,” said Dave Lehman, President & COO, Birdeye. “We believe that experiences are everything, and work hard to provide businesses with the tools they need to drive the right experience at the right moment, every time. In today’s experience economy, customer happiness is the scalable, sustainable way to grow a business.”

In addition to the accolades from G2 Crowd, Birdeye also received recognition from MarTech Breakthrough, winning “Best Overall Conversational Marketing Company” for the second time in a row. The accolades don’t stop there. Globee, the world’s premier business award for every industry, awarded Birdeye with two awards: bold for company of the year, and bronze for business to business products (Interactions).

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