customer experience

StoreConnect is unveiling a comprehensive strategy to significantly reduce e-commerce return rates for small to medium-sized businesses and nonprofits in the U.S., addressing a costly…
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Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate…
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One of the most critical components of sales and marketing is lead generation. In recent years, the rise of AI has revolutionized the way the lead generation process is executed.…
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In the face of ongoing market challenges and increasing customer demand, organizations must fast-track the transformation of their revenue lifecycle to adapt swiftly and ensure…
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Trillion megabytes of data is generated daily, so data is a critical and prevalent factor when it comes to business success. By 2025, Cloud storage data is projected to exceed 200…
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Customer service is the top-most priority for companies today. To cater to the queries of their customers, businesses use either call centers, contact centers, or both. And the chances…
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Product enhancements help SMBs around the world increase payment efficiency and add greater flexibility and control. Payoneer, the financial technology company empowering the…
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Solidifies Leadership Position in Call Center Quality Assurance and Workforce Engagement evaluagent, a global leader in contact center quality assurance and performance improvement…
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Company solidifies product-market fit as the most comprehensive, flexible, and customizable solution for the field service management market Zuper, a leading solutions provider to…
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From uncovering more on how predictive insights can enable the end to end sales process to discussing the latest in generative AI and salestech: catch more from this week's salestech…
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