SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, announces the publication of its 2020 Web Conferencing Data Quadrant Awards , naming five gold medalists based on reviews by real users. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction with features and capabilities, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:
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1. Cisco Webex Meetings
2. Zoho Meeting
3. Zoom
4. Google Hangouts Meet
5. Join.me
In general, web conferencing software users were most satisfied with implementation, video conferencing, and instant messaging – and gave lowest scores for breadth of features, customization, and vendor support.
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Cisco Webex Meetings, with a Net Emotional Footprint score of +90, earned top product in many areas, excelling most in application sharing. Zoho Meeting did consistently well, earning second place for file transfer and business value, and a Net Emotional Footprint score of +97. Zoom, with a Net Emotional Footprint score of +87, also did consistently well, taking second place for quality of features, video conferencing, and facilitator functions. Google Hangouts Meet did well across the board, with highest scores for instant messaging and implementation, and a Net Emotional Footprint score of +92. Join.me, also with a Net Emotional Footprint score of +92, earned first place for audio controls, intuitiveness, and training.
Given that this report shows survey results for six months leading up to our new discovery about security issues with Zoom, Brian Jackson, research director at Info-Tech Research Group, had this to say, “Zoom is the big winner over the past year in our user reviews, moving from number ten to number two based on reviews of product features and the Emotional Footprint. It’s a good reminder to IT administrators that are dealing with the recent security and privacy problems coming to light about Zoom. Often, end-users like software for its ease of use and convenience it provides. Making sure it’s secure for your purposes is the job of the IT department.”
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