Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. The follow-on investment brings total external funding to €60 million and the founder of Anywhere365, Gijs Geurts, will retain a majority interest in the Company.
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With over 1,000 global enterprises as clients, Anywhere365 will use the new capital to continue helping businesses around the world transition from legacy systems and achieve significant efficiencies in their contact center operations. Anywhere365’s Dialogue Cloud Platform for Microsoft Teams enables call center agents to engage customers effortlessly across multiple communications channels while ensuring the context and history of the dialogue are always available at their fingertips.
“As a result of the global Coronavirus pandemic, large enterprises are experiencing a massive challenge of meeting the extraordinary demand in customer and employee interactions while maintaining a productive distributed workforce,” said Founder and CEO Gijs Geurts. “Now more than ever, we see the need for these enterprises to support their distributed workforce with the right solutions to deliver superior and frustration-free customer experience. Anywhere365’s Microsoft-centric approach is differentiated and radically rethinks how enterprises should manage their contact center capabilities. Our clients can maximize their current infrastructure, achieve dramatic cost reduction, increase workforce productivity, deploy new contact center entities within hours, and integrate natively with leading CRM and ITSM platforms such as Dynamics CRM, Salesforce, SAP C4C and ServiceNow.”
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