In this role, Eppie will lead Foundever’s APAC operations, with responsibility for driving delivery performance, strengthening operational consistency and supporting continued growth across APAC.
Foundever®, the next-generation service leader reinventing customer experience (CX), announced that Eppie Titong III has joined the company as Chief Operating Officer for Asia Pacific (APAC), excluding India.
“APAC plays a critical role in Foundever’s global strategy,” said Michelle Parks, Global Chief Operating Officer. “As we continue to scale in the region, maintaining consistent delivery and performance across markets is increasingly important. Eppie brings deep expertise in leading large-scale, multi country operations and improving performance across complex delivery environments. His experience in scaling operations and aligning delivery across markets positions him well to strengthen how we operate and deliver for our clients across APAC, with a continued focus on consistency, quality and reliable delivery at scale.”
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Eppie brings over 20 years of experience in business process outsourcing, including leading operations of over 20,000 employees across multiple sites in the Philippines and overseeing delivery across India and Egypt. He has a strong track record of driving performance, scaling operations and improving consistency across complex, multi-market environments. He will be based in the Philippines.
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“I’m pleased to be joining Foundever as the business continues to scale across APAC,” said Eppie Titong III. “The region has strong operational foundations and high-performing delivery teams. I look forward to working closely with colleagues across markets to strengthen delivery, improve consistency and continue enhancing how we serve our clients.”
Eppie’s appointment reflects Foundever’s continued investment in leadership and its commitment to strengthening regional capability to deliver value for clients worldwide.
