XY Retail is a unified, omnichannel-commerce solution focused on improving the customer experience for its clients. Faster checkout times and the ability to support sales and returns while offline or in remote locations can lead to increased customer satisfaction and prevent losing a sale to downtime. Although 87 percent of sales still happen in-store, only 37 percent of retailers have implemented technology such as Wi-Fi within stores. This lack of up-to-date technology can have profound implications for retailers in today’s connected environment.
“XY was built with those standards in mind. If you need to be able to offer service in a boutique location with spotty internet access, you’ll have everything you need offline – from essential product information to customer loyalty programs.”
Read More: Brandless Makes The List Of Top Ecommerce Startups In 2023
During offline mode, XY Edge does not store credit card information on the platform but instead uses PCI-compliant payment partners and gateways to process different payment options. Users will complete a transaction offline on the XY system, and the data automatically syncs when the POS device comes back online, whether the customer paid with a credit card, an in-store gift card, or a voucher.
“We understand how difficult it can be for retail to keep up with the high expectations of luxury consumers,” said Susan Jeffers, CEO of XY Retail. “XY was built with those standards in mind. If you need to be able to offer service in a boutique location with spotty internet access, you’ll have everything you need offline – from essential product information to customer loyalty programs.”
Read More: SalesTechStar Interview with Matthew Sentena, Senior Vice President, Global Sales at Digital.ai
XY Retail, the global commerce solution helping retailers streamline omnichannel operations and foster the strongest, most meaningful, and most profitable relationships with their customers, today announced the launch of XY Edge. XY’s latest product delivers a seamless service that can operate through network outages and process sales faster without downtime
