Tecsys Continues Rapid &Remote Implementations, Accelerating Retail Readiness For Black Friday Order Surge
Tecsys Inc. (TSX: TCS), an industry-leading supply chain management and omnichannel commerce software company, has pivoted to 100% remote implementation, and in so doing, sustains its pace of retail customer go-lives around the world. Continued customer implementation go-lives are providing critical cloud-based omnichannel capabilities for retailers entering into an unprecedented holiday season, where typical Black Friday / Cyber Monday (BFCM) volatility will face greater unknowns forcing retailers to recalibrate online and in-store operations.
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Tecsys develops and implements omnichannel retail order management software (OMS), the underlying logistics technology that equips retailers with the ability to dynamically route and fulfill orders across online and physical locations. Serving as the nucleus for dark store order fulfillment, in-store and curbside pickup, ship-from-store and ship-to-home, among other distribution channels, Tecsys software has gained a new level of significance as the retail landscape is shifting towards digital-first customer experiences.
Adding new order fulfillment options during this extended retail disruption gives brands better agility to meet evolving customer expectations. BMR Group, a chain of hardware stores spanning five Canadian provinces, has diversified shopping experiences during the pandemic by adding flexible fulfillment capabilities through remote implementation of Tecsys software.
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“The integration of a scalable solution like Tecsys’ OMS into the BMR Group’s ecosystem has made it possible to support some of our stores during the lockdown period, by activating in-store pickup as a pilot project,” says Hamza Mghafri, director, eCommerce Technologies at BMR Group. “Store owners and associates found the solution both intuitive and gainful. Therefore, we kicked off the deployment phase to support our network merchants in the coming months.”
The retail industry continues to heed the disruptions of COVID-19, still facing several months before consumer shopping habits settle into a new normal. As this period of flux upholds, retailers are now forced to plan for the intersection of BFCM and the dynamics of the pandemic.
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