NXTPoint Final Mile Integrates Proven Expertise with Innovative Technology
The Suddath Companies is pleased to announce the launch of NXTPoint Final Mile, a new business line specializing in the delivery of over-dimensional, heavy goods. Building on Suddath®’s 100 years of expertise and position as one of the nation’s largest providers of appliance delivery services, NXTPoint Final Mile meets the needs of clients and end consumers requiring flexible, customized options for the delivery of such additional items as furniture/case goods, mattresses, exercise equipment and electronics.
Service options range from to-the-door delivery to white-glove-level assistance, as well as reverse logistics solutions for managing removals and returns.
A surge in ecommerce sales continues to fuel demand for last mile services, with industry indicators predicting the global market to grow from US $108 billion in 2020 to over US $200 billion by 2027. In this highly competitive and fluid environment, many retailers struggle to find a final mile carrier that can consistently meet their quality standards, offer a range of flexible delivery and installation options, and quickly scale along with rapidly changing market conditions and order volumes. Whether companies need support for periodic transactions or fully dedicated facilities and resources to manage high densities, NXTPoint Final Mile stands ready to serve, bringing together owned assets, a growing national network of vetted partners, and Synoptic – its proprietary order management and delivery tracking technology platform.
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Using Synoptic, NXTPoint clients and their end customers can track the progress of an order from warehouse departure to successful delivery confirmation. Client-focused features also include customizable dashboards, reporting metrics and workflows that adjust to immediately track and resolve any unexpected issues that may arise along the last mile delivery process.
“Building on the success and trust that our parent company has earned, NXTPoint takes a long and proven history of technical expertise and high-touch service to the next level,” shares NXTPoint Final Mile Vice President and General Manager, Ron Borgman. “Our technology solution is a game-changer in this space, giving all parties access to the same information and updates in real time, allowing us to adapt and respond to any changes in a fraction of the time it takes other delivery companies,” added Borgman. “The experience during the last mile delivery process can significantly influence whether consumers have a negative or positive view of the brands they buy from. It’s our job to delight our clients and their customers in those critical moments that matter the most.”
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Under the direction of a leadership team with nearly 50 years of combined industry experience and proven expertise in the over-dimensional home delivery segment, NXTPoint Final Mile will be positioned to serve any customer across the United States through owned locations, highly trained and vetted partners and 3.5 million square feet of warehouse space. Companies interested in being part of this unique and fast-growing last mile solution can learn more via the NXTPoint Final Mile’s Join Our Network resource.
