Wins highlight Ruby’s exemplary customer service and category leadership
Ruby.com, the premier provider of virtual receptionist and chat services for more than 14,000 U.S. businesses, celebrates three Stevie Awards wins for Sales & Customer Service, including two Golds, in the awards’ 16th annual celebration.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, across 51 nations, were considered. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.
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Ruby received a Gold Stevie award for “Customer Service Employer of the Year” in recognition of the company’s unparalleled initiatives for its employees throughout the pandemic, including doubling down on Ruby’s award-winning training program, increasing frontline wages by 10.5%, accelerating promotion timelines, adding schedule flexibility, and introducing new wellness programs. The Stevie Awards added this new category this year and Ruby is honored to be the first recipient.
Additionally, Anne Marie Grisham, Sales Manager at Ruby, received a Gold Stevie for “Sales Representative of the Year – Business Services Industries” in honor of her work as the highest-performing representative for the past two years, and her tremendous professional growth, having earned three promotions in 13 months. Patti Crume, Director of Customer Happiness at Ruby, received a Silver Stevie for “Customer Service Manager of the Year” for her work managing the integration of PureChat in 2020 and creating the first-ever performance ladder for Ruby’s customer service department, which is comprised of more than 30 former receptionists.
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“I’m so proud of our team and the time and energy they commit to our customers every day,” says Ruby CEO, Kate Winkler. “Throughout the pandemic, especially, our teams have stepped up and creatively surpassed every challenge they’ve faced to better our customers’ experiences and those of Ruby team members, too. These awards recognize their dedication to the small business community and to each other.”
Ruby is currently hiring for its frontline roles across a variety of locations, including in Texas, where the company recently expanded, to meet the increasing demand for Ruby services.
