Periscope Data Honored by Stevie Awards for Customer Solutions Excellence
Winner of Two Gold, Three Silver Awards
Periscope Data, the world’s leading analytics platform for data professionals, has been honored as a winner in five categories of the Stevie Awards in acknowledgment of its world-class customer solutions team. The award wins include:
- Gold in “People’s Choice” award for Favorite Customer Service team
- Gold in the “Best Use of Customer Insight” category
- Silver in the “Front-Line Customer Service Team of the Year” category
- Silver in the “Customer Service Department of the Year” category
- Silver in the “Customer Service Management Team of the Year” category
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 76,000 votes were cast worldwide to select the People’s Choice winners, while winners in other categories were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Periscope Data has experienced tremendous growth as a leader in BI and analytics, and its solutions team has expanded quickly to keep pace. In the past year, the team built out a dedicated professional services unit, centralized its internal knowledge base, invested in community development and spent hundreds of hours learning new computing languages to better assist customers, all while maintaining a 97 percent chat rating and sub-five-second response time.
“Our customer solutions team truly stands out from the crowd and plays a significant role in the continued adoption of our platform,” said Tom O’Neill, Co-Founder at CTO of Periscope Data. “This team does far more than customer support – they are full-fledged data analysts. They guide our less mature customers on how to get started with data analysis and help more mature customers tackle complex problems in SQL, Python, and R. We’re honored by this recognition from the Stevie Awards to celebrate our team’s excellent work.”
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.