Jesta I.S.’s Omni + Solution Transforms Omnichannel Order Fulfillment and Customer Service with Real-Time Unified Commerce
Each year, Jesta I.S. works closely with apparel, footwear, accessories and hardlines clients to understand their critical priorities and challenges. Unified Commerce was a recurring theme that emerged throughout 2022. Global brands are facing an urgent need to integrate all their enterprise data about products, customers and orders into a single platform, and upgrade their Omnichannel technology to keep pace with the popularity of e-commerce.
A leading developer of modular cloud solutions and unified ERP for retailers, e-tailers, wholesalers and brand manufacturers, Jesta I.S.’s unparalleled Omni + system captures orders from all channels and touchpoints in real time and centralizes them in one powerful platform for easy, holistic management. The system provides a consolidated view of real-time enterprise inventory for improved inventory management, which allows for more accurate forecasts for less overstocks and stockouts, while flexible fulfillment rules ensure that orders are fulfilled in the most efficient way possible. Orders can be fulfilled from anywhere (a DC, 3PL, store or global vendor via an Endless Aisle solution) and delivered anywhere.
Jesta I.S.’s unparalleled Omni + system captures orders from all channels and touchpoints in real time and centralizes them in one powerful platform for easy, holistic management.
The benefits of Jesta’s powerful Omni + system extend to customer service representatives (CSRs). CSRs are empowered with advanced dashboards and privileges, including a complete profile of the customer and purchase history, complete transparency of in-store and online order journeys, and complete views of enterprise inventory in real time. CSRs can quickly and effectively provide the support needed for order and return management in a more meaningful, personal and productive manner. The advanced privileges also enable CSRs to leverage the opportunity to promote other products or services that a brand offers, in order to enhance each customer touchpoint.
Jesta’s mobile Omni + system delivers additional convenience, efficiency and value. Brands can leverage Jesta’s powerful mobile apps to instantly connect associates on the salesfloor with associates in the stockroom to locate products anywhere thereby maintaining contact with the customer and eliminating the risk of a lost sale. Jesta’s white-label mobile app includes robust self-service options that give customers complete control for item lookup and ordering as well as unified loyalty, shared wish lists/carts, and real-time offers that are consistent across all channels and touchpoints, including at the in-store Point of Sale (POS) and mobile POS.
“Customers expect brands and retailers to provide easy and enjoyable shopping experiences beginning at product discovery all the way to post-purchase remediations,” said Arvind Gupta, President, Jesta I.S. “The future of successful, modern commerce is in the technology. Jesta’s Omni + solution creates harmony between all your customers’ digital and physical touchpoints by unifying your product inventory, unifying your customer profiles and unifying your orders while providing real-time channel insights across all departments. Customers will recognize and appreciate a seamless shopping experience, which will ultimately strengthen loyalty and drive sales. Jesta’s Omni + system is unified commerce simplified.”
Jesta I.S. will be exhibiting at NRF 2023: Retail’s Big Show, January 15-17, 2023 in New York City, Booth #4765. To request a 30-minute consultation with one of Jesta’s omnichannel technology experts at NRF 2023, see our meeting calendar on our NRF 2023 page to select a day/time.