TrustRadius recognizes Customer Success leader for corporate social responsibility and commitment to customer care.
ChurnZero, a leading platform and partner for Customer Success, has earned the 2022 TrustRadius Tech Cares award for the third year running. The award recognizes ChurnZero for its culture of care, social responsibility and support that extends to employees and customers alike, promoting inclusion, skills development, career education and mental wellbeing within the demanding and rapidly evolving Customer Success field.
“ChurnZero is dedicated to creating an empowering, inclusive and supportive culture within our organization and our industry at large,” said You Mon Tsang, CEO and co-founder, ChurnZero. “We work hard to ensure that our team members feel connected, recognized, and included. We believe that diversity drives innovation. We do right by our customers and go the extra mile to help them thrive. It’s an honor to be recognized by TrustRadius as a company and industry leader that cares.”
Dedication to ChurnZero employees
As part of doubling its headcount and expanding internationally, ChurnZero has doubled down on its award-winning, remote-first team culture for 2022. Recent initiatives include “Coffee at ChurnZero,” which brings employees into small rotating groups to meet virtually for coffee and get acquainted, as well as quarterly team celebrations, and flexible PTO to support employee mental health and wellbeing. The company has a rotating in-office schedule at its Washington, D.C. office to ensure that local employees can meet as many of their colleagues as possible by coming into the office three times a month.
Two new employee resource groups reflect ChurnZero’s commitment to a team culture where differences are valued and everyone feels empowered and included. ChurnZero’s BIPOC Affinity Group is dedicated to fostering the success of Black, Indigenous and communities of color through promoting equity, diversity and inclusion. Its Pride Affinity Group is an inclusive environment to exchange information, ideas and support for Lesbian, Gay, Bi, Trans, Questioning and Queer employees. Both groups are open to all.
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Dedication to the Customer Success community
Throughout 2022, ChurnZero has exemplified a culture of community with more than 30 live and virtual educational events for customers and the wider Customer Success industry. These events include an ongoing national tour of RYG Customer Success meetups where Customer Success professionals—many of whom work remotely—can meet and network in person.
Other events include wellbeing and career-focused topics such as managing work-related stress and navigating career choices. Recently, ChurnZero’s ongoing webinar series has included popular talks “Surviving Stress in CS” and ‘From Overwhelmed to Over Quota, while the company’s flagship BIG RYG 2022 conference will include workshops on resilience and navigating stress and building connectivity and morale within remote teams.
