SalesTech Star

Duo World Inc. Launches DialDesk, a Cloud-based Contact Center

Duo World Inc. announced the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and handle omni-channel communication, including voice, chats, social media feeds, and integrations to many third party applications.

DialDesk is a subsidiary company of Duo World Inc., catering to the basic requirements of a contact center at a fraction of the cost, while ensuring a great user experience and scalability. With the global cloud contact center market booming as remote working and flexibility has become the new normal, businesses are currently looking at cutting costs with effective cloud solutions; meeting these requirements, DialDesk provides the perfect solution sought by every business.

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With DialDesk being a SaaS product, users would require very minimum training to get onboard and use the application; whether they may be new users or migrating from their existing systems, the product offers a friendly user interface with simple drag and drop UI for IVR/Call flow designing. DialDesk has been architected using the latest cloud technologies to ensure scalability and high availability, while enabling integration with leading 3rd party applications to provide a seamless experience to the user with improved workflow and productivity.

DialDesk will initially target only the Southeast Asia Region by adopting a market penetration strategy for its growth by launching a scaled down version with limited features at a very low subscription fee. However, the product is set to introduce more features within the next 12 months to increase its customers’ LTV (Lifetime value).

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Mr. Ajeewan Aru, CEO of DialDesk, stated, “DialDesk will ensure the accessibility of the contact center software for small and medium enterprises with its low entry cost and pay-as-you-go subscription plans. To ensure the high availability of the system and scalability, DialDesk has chosen Amazon Web Services (AWS) as its infrastructure provider.

“Our focus is to listen to our customers’ feedback and continuously evolve the product to meet the ever-growing needs of multiple industries. Our product roadmap has got some interesting and innovative features that would place DialDesk ahead of the competition in the future.”

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