Continuum Global Solutions to Provide Customer Support Services for Buy It Installed
Continuum to Deliver Customer Support and Workflow Monitoring and Assistance
Continuum Global Solutions, a global customer care provider, today announced a new agreement with Buy It Installed Inc, the creator of a patented Service Division as a Service (SDAAS) platform and business system for leading retailers, to deliver customer support and workflow monitoring and assistance for consumers and designated service professionals throughout the installation process. The Buy It Installed SDAAS platform enables leading online and brick and mortar retailers to offer home installation services to their customers at the point of purchase.
“We are very excited to work with Buy It Installed to help ensure an outstanding customer experience,” said Ron Gillette, CEO of Continuum Global Solutions. “Buy It Installed brings an innovative and convenient solution for merchants to offer high-quality, on-site installation services to their customers. Continuum is ready to quickly scale to meet the growing demand as the Buy It Installed platform becomes part of the everyday consumer buying experience.”
The Buy It Installed SDAAS platform and business system enables ecommerce, brick-and-mortar retailers, manufacturers, and distributors to create a do-it-for-me installation experience for their customers. Buy It Installed is backed by a national network of brand-certified contractors that covers everything; from electronics, smart home, and computer hardware, to plumbing, lighting, automotive and more.
“Buy It Installed is seeing tremendous growth, especially with the recent explosion of ecommerce, and we are very pleased to work with Continuum to help us scale the growth and development of our service provider network as well as to continue to enhance our overall customer experience,” said Todd Banhidy, CEO of Buy It Installed Inc. “Our goal is to deliver a simple, convenient way for merchants to offer a fully branded, customized on-site installation experience to their customers. Working with Continuum, a recognized leader in customer relationship management, ensures we can rapidly grow our service provider network and ensures our customers will receive the best possible support along the way.”
Continuum recently transitioned more than 80 percent of its customer care agents to its ready@home work-at-home model to continue to meet current and future client demands while supporting the health and safety of its employees during the COVID-19 crisis. Continuum ready@home agents are fully trained and utilize the latest technology to ensure data security and compliance. The program also enables Continuum to hire the best talent available, regardless of geography, to meet specific business needs