TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the opening of its first delivery center in Colombia, initially focused on telecommunications clients.
TTEC will begin serving a major US telecommunications firm in Bogota, creating hundreds of jobs. The company expects to grow its Colombia workforce into the thousands over the next few years.
“We are thrilled to continue to expand our geographic footprint as we meet the needs of our clients. In establishing new capabilities in Colombia, TTEC’s ability to deliver near and offshore outsourcing solutions will drive greater value for our clients,” said Shelly Swanback, CEO of TTEC Engage. “We know end-to-end digitally enabled CX solutions unifying technology, talent, and services are key to making great customer experiences.”
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This will be the first of several planned delivery locations in Colombia as the company sees higher demand for nearshore options to battle wage inflation and solve for business continuity.
Colombia is an attractive nearshore destination with a large, educated, and multi-lingual pool of talent. The country has a proven track record of outsourcing excellence and sits in a western hemisphere time zone conducive to North American clients.
“In an increasingly tight labor market, it’s critical to help brands increase efficiencies and savings while still providing exemplary customer service,” said Swanback. “TTEC’s proven solutions and growing geographic footprint will enable our clients to attract and retain a growing, loyal customer base.”
