CCaas Leader Making Customer Experience a Competitive Advantage with Advancements in Artificial Intelligence for the Contact Center
- All 200 patents relate to Talkdesk Enterprise Cloud Contact Center with more than half specifically for enabling and accelerating Artificial Intelligence (AI) capabilities
- Talkdesk TDX Labs provide opportunity to explore emerging technologies, drive future capabilities and fast-track technology initiatives
- Patent milestone is testament to Talkdesk’s legacy as a cloud-native contact center company and deep product expertise of its research and development team
Talkdesk, Inc., the cloud contact center for innovative enterprises, announced completion of more than 200 US patent applications in 100 days. All 200 filed patents cover its enterprise contact center with more than half specifically protecting Artificial Intelligence (AI) capabilities within the contact center.
“Innovation is part of the DNA at Talkdesk where we continually push the limits of the Talkdesk core technology and platform,” said Charanya Kannan, chief product officer, Talkdesk. “This patent milestone is testament to our spirit of innovation, making Talkdesk a frontrunner in the Contact Center as a Service (CCaaS) industry with a focus on extending our lead.”
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Talkdesk TDX Labs help to fuel innovation at Talkdesk, with a corresponding acceleration of patent filings. TDX Labs explore emerging technologies to drive future capabilities and fast-track key technology initiatives. Talkdesk data scientists, customer experience researchers and technologists look to AI as the future of customer service and a key disruptor for the entire contact center industry with the potential to enable better customer/agent engagement, automation, contact center operations and decisions.
“Innovation is one of the strategic pillars of Talkdesk; it is what allows us to grow and lead in our industry,” said Jafar Adibi, head of data science and AI, Talkdesk. “AI must be the core of a contact center operation, so it is truly an honor to see Talkdesk’s innovation recognized with these patent filings.”
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This year, Talkdesk introduced several new capabilities including Talkdesk Workforce Management, Agent Assist™, Hybrid Spaces™ and Boost™, designed to improve agent experience and ease the transition to the cloud. The application of AI across all Talkdesk solutions is powered by Talkdesk iQ to reveal insights and provide recommendations to empower customer service providers with valuable business intelligence. Infused throughout the Talkdesk solution, Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency. As a recognized leader in the Contact Center as a Service (CCaaS) space, Talkdesk Inc is setting the standard for cloud innovation with 200 new patents pending and cutting edge developments designed to make customer experience a competitive advantage.
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