JLL Expands B2B Experience Management Program With Medallia
Real-Time Insights to Enhance the Client Experience
Medallia, Inc., the global leader in experience management, announced that JLL, the leading global real estate consultancy, has expanded its comprehensive experience management program with Medallia after strong initial success in Asia Pacific.
Leveraging Medallia Experience Cloud, JLL will now be able to provide frontline account managers with real-time insights gathered about customer sentiment to help drive new opportunities, manage existing relationships and enhance the way employees engage with its rich client portfolio.
“We are pleased JLL has selected Medallia for unparalleled actionable insights that will enable them to deliver the superior experiences that match their superior brand,” said Leslie Stretch, chief executive officer for Medallia.
“Our clients are at the center of everything that we do and their success remains our top priority,” says Anthony Couse, CEO, JLL Asia Pacific. “With these real-time actionable insights, we’re able to maximize our clients’ experiences to ensure we’re creating long-term value for their real estate portfolios.”
The company’s experience management program will now cover all of JLL’s remaining global markets, giving full visibility of customer sentiment across all client journeys, allowing JLL to take action quickly to strengthen relationships and improve business processes.