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Frost & Sullivan Recognizes Teleperformance As The Growth And Innovation Leader In The Asia-pacific Customer Experience Outsourcing Services Market

Teleperformance offers global expertise and a full range of innovative digital solutions for companies looking to redesign their CX and business processes.

Frost & Sullivan has identified Teleperformance as the growth and innovation top-performing leader in the Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020. Demand for outsourced customer experience (CX) services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences.

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The Asia-Pacific CX outsourcing services market, expected to generate $42.4 billion in revenue by 2025, is fragmented and remains competitive, despite the impact of COVID-19. The region continues to be the preferred outsourcing destination for global organizations.

As organizations gradually shift their priorities from a task-based approach to achieving high-level outcomes, outsourcing is transforming from a purely bottom-line, cost-savings exercise toward a top-line, revenue-generating opportunity. In this context, it is paramount that the outsourcing partner embraces emerging technology and advanced tools and leverages domain knowledge and global best practices to be the catalyst for transformation, delivering sustainable differentiation for organizations.

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Recent acquisitions have helped Teleperformance pivot to excel in integrated services for business process management and digital transformation services. The subsequent creation of its digital integrated business services (DIBS) unit brought together value-added consulting capabilities and data analytics solutions. The additions pave the way for the provider to offer superior technology-enabled offerings, enhancing end-to-end business process management services for both the front and back office.

Striving to be the digitally integrated business services partner of choice across Asia-Pacific, Teleperformance’s renewed focus on combining human touch and technology to deliver optimized, strategic and intelligent services bodes well for clients, ranging from fast-growing companies in the new economy sector to the world’s biggest brands in a mature market. The customer-centric culture and execution capabilities are cornerstones of the company’s high growth rate and expansive customer base.

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