Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Center Migrations to Amazon Connect
Combination of Voicefoundry’s Deep Customer Journey Design Expertise with Cyara’s Testing and Assurance Capabilities Ensures Smooth Migration and Optimum CX Design
Cyara, the leading automated customer-experience (CX) assurance platform provider, and VoiceFoundry, an AWS Advanced Consulting Partner, announced a partnership to deliver a comprehensive set of professional services and automation technologies that streamline and improve the process of migrating on-premise contact centers to the cloud-based Amazon Connect platform.
The combination of VoiceFoundry and Cyara ensures high quality CX and accelerates migration by delivering well-designed, new customer experiences that take advantage of all the features Amazon Connect has to offer, while automating key elements of the development process to accelerate time to market.
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The resulting set of services offered by these two leaders with deep Amazon Connect experience covers everything any enterprise needs to ensure a high ROI on the move to Amazon Connect: customer journey design, systems integration, automated testing, including voice quality, and assurance of ongoing excellent customer engagement experiences.
“Migrating an on-premises contact center to the cloud—especially Amazon Connect—is a great strategy for businesses of all sizes,” said Jeff Flores, VP of channels and alliances at Cyara. “VoiceFoundry understands that the migration provides a great opportunity to optimize the design of the customer experience and maximize customer satisfaction. We’re delighted to partner with VoiceFoundry to accelerate these migrations and ensure the highest possible quality CX for any organization that’s making the move.”
“VoiceFoundry is excited to partner with Cyara in order to drive a friction-less migration path to Amazon Connect. We are both passionate about creating intelligent and innovative customer experiences, leveraging Amazon Connect and related contact center solutions. Partnering allows us to provide a complete migration solution based upon our collective best practices and customer first focus,” said Lynn Teague, VP of sales at VoiceFoundry. “We continue to develop and grow our business with a strong ecosystem of partners to deliver the best Amazon Connect experience”.
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VoiceFoundry is a provider of enterprise cloud-based contact center solutions with a distinct focus on customer engagement, specializing in Amazon Connect. VoiceFoundry is one of the most experienced providers of dynamic customer interactions for businesses, with over 100 years of collective contact center experience. VoiceFoundry is passionate about the customer experience and driven to ensure successful deployments of Amazon Connect for every customer. The expertise of the VoiceFoundry service delivery team is focused on AI, natural language automation, chatbots, CTI/CRM connectivity, enterprise integration, user experience design, analytics, and workforce management/optimization.
Cyara complements the professional services offered by VoiceFoundry with a proven suite of automation tools that discovers and documents the existing interactive voice response (IVR), generates an equivalent Amazon Connect flow, tests functional integrity as well as agent voice quality, performs a pressure test of all systems, and monitors results on an ongoing basis to ensure high CX.
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