Prominent Japanese Department Stores Officially Adopt Bespoke’s AI Chatbot Service

Customers Are Now Able to Use the Bebot AI Chatbot for a Customized Shopping Experience at the Daimaru Umeda Store in Osaka.

Bespoke Inc. (“Bespoke”), creators of the world’s first AI-powered chatbot, developed specifically for travelers, announced the official launch of “Bebot” at the Daimaru department store in Osaka, Japan. Osaka attracts over 10 million tourists annually, and those who enjoy shopping can now comfortably access information about the store, restaurant recommendations, coupons and services. That also includes procedures to benefit from tax-free shopping for foreign visitors. Interacting with the AI chatbot is easily done through the store’s Wifi network without the need to download an app.

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As part of the chat conversations, Bebot will collect customer feedback and survey the store’s clientele about their current shopping experience. That information is aggregated and creates deep insights for Daimaru that will be used to further improve the buying experience and to offer new services and shops that are soughts after by its customers.

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“Shoppers now have access to customized offers and promotions that suit their needs,” says Bespoke CEO Akemi Tsunagawa. “Our AI chatbot also allows customers to easily navigate the department store for a personalized and uninterrupted shopping experience without the need to stop at an information desk.”

As the year concludes and the adoption of Bebot continues to grow, opportunities are plentiful for Tokyo-based Bespoke. Now, with the country preparing for the 2020 Olympics and Paralympics next summer, Bebot promises to be at the forefront in providing Japanese hospitality to visitors from around the world through its multilingual and easy-access user interface.

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