SalesTech Star

Atento initiates global migration to cloud-based SAP S/4 HANA ERP system

Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, today announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates. Atento’s flagship operation in Brazil will be the first to migrate to the new cloud-based system, a process that will take two years to be completed companywide and will be supported by Embrace, a partnership between SAP and Microsoft, that facilitates enterprise migration to the Cloud via Azure, Microsoft’s cloud-computing service.

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The first phase of the project will encompass the migration of Atento Brazil’s back-office and finance areas to the new ERP system, followed by the other country and operating areas of the Company. José Azevedo, Atento’s Chief Financial Offer, said, “Our migration to a new cloud-based ERP system is a natural progression of Atento’s ongoing digital transformation to capture the many growth opportunities emerging in the global CRM/BPO market and to drive cost as well as operating efficiencies throughout our organization.”

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Sergio Rodrigues, Atento’s Corporate Finance Director and leader of the migration project, said, “ERP SAP S/4HANA offers scalability that can support Atento’s growth while providing better control of processes by combining secure real-time data and analytics that help speed and enhance decision-making. Once implemented, the new ERP system is expected to leverage the investment that Atento’s has been doing in automation, artificial intelligence and LUI, among other technology areas, with regard to both improving our internal operations and leading next-generation Customer Experience and BPO solutions.”

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