Company’s Cisco Powered Cloud Contact Center SaaS Solution Fulfills Government Security Requirements to Achieve Fedramp’s Joint Authorization Board (Jab) Authorization Designation.
TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world’s most iconic and disruptive brands, announced it has received Federal Risk and Authorization Management Program (FedRAMP) JAB Authorized status, at the Moderate impact level, for its Software-as-a-Service government contact center solution.
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TTEC is dedicated to delivering secure cloud contact centers, ensuring citizen information is kept secure and confidential. TTEC’s Software-as-a-Service contact center platform is a Cisco powered contact center software solution listed on the FedRAMP Marketplace, a searchable database of all cloud products and services that are undergoing, or have gone through, the process of meeting the federal government’s security regulations and mandates. TTEC  is now officially listed on the FedRAMP Marketplace as FedRAMP Authorized at the Moderate impact level.
Steve Pollema, Chief Operating Officer, TTEC Digital remarked, “Our FedRAMP status will enable cost-effective procurement and rapid implementation of our solution for government agencies and extends further value to those agencies we are actively serving in this sector.”
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The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The FedRAMP JAB P-ATO has the approval of CIOs from the Department of Defense, the General Services Administration, and the Department of Homeland Security.
“Staying true to our mission to deliver highly secure and reliable cloud-based solutions for our clients, we committed to move beyond a FedRAMP Agency Authorization, for our Cisco product, to a FedRAMP JAB Authorization with IL4,” added Kip James, TTEC Vice President and Chief Information Security Officer. “Meeting the stringent security and reliability standards for the FedRAMP JAB Authorization not only demonstrates our commitment to clients in the federal sector, but is also a testament to TTEC’s ongoing commitment to provide the highest levels of security for all our clients.”
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