Industry experts and customers continue to rank Torii the top SMP for customer satisfaction
Torii, creator of the world’s only Distributed SaaS Management Platform (SMP), today announced it earned the 2022 Best in Biz award for Customer Success Team of the Year. Judges awarded the silver medal to Torii for the superior work it does to ensure customers continually gain the most value from the Torii platform. This win comes on the heels of G2’s 2023 Winter Report, where customers once again ranked Torii a leader and top performer for providing the only end-to-end SMP that makes it easy to manage both SaaS spend and operations.
“These are such gratifying wins since there’s nothing more important than our customers’ success,” said Jon-Marc Patton, Chief Customer Officer at Torii. “The two recognitions speak not only to the excellence of our team and our platform in helping businesses eliminate unnecessary spend and simplify management processes – but also to the advantages of our consultative approach to customer service, which is critically important in emerging markets like ours.”
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The Best in Biz Awards are judged by press from top tech and business publications, from the Associated Press to the Wall Street Journal. Factors that contributed to Torii’s win include its deep customer relationships, enhanced onboarding and acceleration, around-the-world support, strong customer education focus, and a team that is in lockstep with customers throughout their journey. In addition, as Torii’s customer base grew during the year, the dedication of the team has not wavered: 90% of customer requests are answered in less than two hours, and 80% are solved during the first point of contact.
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The impact of Torii’s customer experience team is further validated in G2’s new 2023 Winter SMP report, where users gave Torii a 97% satisfaction rating for Quality of Support. The G2 results prove that, once again, customers of all sizes are happier with Torii than any other SMP for providing the most effective solution for SaaS management, as well as the expertise and commitment needed to ensure they get tremendous value from the Torii platform.
Putting customers first is not just the responsibility of the customer experience team, but the whole organization. Employees at Torii live and breathe this mantra, which is why customers and industry experts agree that Torii goes above and beyond when it comes to being a true partner.
