Scribe Raises $30 Million to Build the First Operating System for Know-How
Scribe, the productivity platform for digital know-how, publicly launched today to help knowledge workers everywhere do and share their best work. Scribe’s technology automates the effort behind capturing and sharing digital processes. It’s the fastest, easiest way to create quality documentation that teams actually want to use — to get their work done, quickly and accurately every time.
“Now, expertise is collected automatically, so everyone can access the know-how they need to do their best work,” said Jennifer Smith, CEO and co-founder of Scribe.
Scribe launches flush with $30 million in funding including a $22M Series A and a previously unannounced $8M seed round. The Series A was led by Tiger Global Management, with participation from previous investors. This includes Amplify Partners, who led the seed, along with Haystack Ventures, XYZ Ventures, AME Cloud Ventures, Morado Ventures, and SEV. Prominent angels John Thompson (former chairman of Microsoft), Scott Belsky (Chief Product Officer at Adobe), Nick Mehta (CEO of Gainsight) and Eric Wu (CEO of Opendoor) are also investors in Scribe. As part of the financing, Amplify Partners’ General Partner Mike Dauber is joining the Scribe board of directors. The company will use the funding to scale its team to meet customer demand and invest in the next wave of R&D and product development of the Scribe platform.
“We started Scribe because companies are adopting new tools and ways of working at a breathtaking rate, but they continue to leave behind the only thing that really matters: the humans,” said Jennifer Smith, CEO and co-founder of Scribe. “Knowledge workers create significant value by interweaving a multitude of tools and systems together into increasingly complicated processes, but this expertise has been nearly impossible to capture and surface. Scribe changes that. Now, expertise is collected automatically, so everyone can access the know-how they need to do their best work.”
Scribe at Work
Whether you’re an IT analyst deploying an application, a manager onboarding a new hire, or a sales rep showing your customer how to use your product, anyone who has ever needed to share a process can benefit from using Scribe. Simply by watching users work, Scribe automatically generates step-by-step, written process guides, complete with screenshots. Users just have to press record, work as usual and hit stop when their task is complete. They can then customize each guide with additional detail — and share immediately or embed in existing tools, giving viewers instantaneous access to up-to-date best practices. The entire process is effortless, with the median Scribe taking just 52 seconds to create.
Scribe allows team members to:
- Enjoy easier and more satisfying work through instant access to clear, functional materials (no more out-of-date wikis or stale documentation)
- Shave hours off of traditional means of documenting workflows, with most Scribe guides created and finalized in under a minute
- Gain recognition for their contributions; with Scribe, anyone who has figured out how to do something valuable can have outsized impact on their teams (with no additional effort)
At the same time, Scribe enables organizations to develop a central repository of the collective intelligence of their individuals. This knowledge store drastically cuts down on the time employees spend creating documentation and makes know-how more accessible for everyone, up-leveling employees fast through more effective onboarding, cross-training, better adherence to best practices and much more.
“I had used Scribe in a previous role and knew it would be hugely beneficial for my new team. Almost instantly, it became an indispensable part of our organization,” said Emily Scheckel, sales operations leader at direct-to-consumer furniture company, Interior Define. “Scribe is like Google Maps for processes, giving our team step-by-step instructions for the best, most direct route to get where they want to go. It saves so much time and frustration that it’s hard to imagine life without it.”
Scribe is used by teams across tens of thousands of organizations, ranging from technology startup unicorns like Human Interest to Fortune 500 companies like LinkedIn. With Scribe, enterprise teams have seen nearly a 50% reduction in non-productive time spent learning how to do a process, translating to thousands of dollars of savings per team member each year.
Building the First Operating System for Know-How
Scribe was started by Jennifer Smith, formerly of McKinsey & Company and Greylock Partners, and Aaron Podolny, formerly an engineer at Google via the acquisition of his software automation company. Smith had identified the need to understand and optimize how work gets done within an organization firsthand from McKinsey’s Operations Practice and working with CEOs and CIOs while at Greylock; she and Podolny teamed up to build the platform they knew could become the canonical record for processes within organizations.
“Jennifer and Aaron pack a formidable one-two punch as CEO and CTO. I’ve been amazed at how quickly they’ve been able to deliver a solution that Fortune 500 companies, start-ups and companies in between all love,” said Mike Dauber, general partner at Amplify Partners. “It’s obvious that they’ve tapped into a real need based on the company’s tremendous growth.”