Nuance Rated #1 Mid-Revenue Cycle Management/Clinical Documentation Improvement Solution for 9th Consecutive Year, Black Book Research

Nuance Communications maintains the highest industry client satisfaction ranking for informatics in the competitive mid-RCM/CDI market with top customer-rated clinical coding, charge capture, medical speech recognition, document improvement and artificial intelligence tools.

Black Book Research announced Nuance Communications has once again been named the leading vendor for mid-RCM healthcare provider coding and clinical documentation improvement solutions. The performance results emerge from 4,220 survey responses of 315 hospitals and 3,744 physician practices.

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Black Book noted that Nuance’s clinical documentation improvement programs for both inpatient and outpatient care are receiving top client evaluations for evolving to meet changing rules and regulations. The growth of value-based care initiatives and the extended application of hierarchical conditions categories continued to increase the implementations of CDI into ambulatory care.

Ninety-four percent of physician groups and practice associations participating in the survey confirmed the need to build more successful CDI programs to meet the complex challenges of outpatient services as practices transition to new payment schemes with payers.

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“The highest functioning coding processes with inclusive revenue cycle management and clinical documentation improvement are being powered in the middle by artificial intelligence and cloud applications,” said Doug Brown, managing partner of Black Book. “They are executing unparalleled financial and quality outcomes and are driving the 2021 success stories of Nuance clients including fuller and timelier reimbursements while improving patient care.”

Nuance also rated highest in 2021 user surveys in both the hospital and physician categories for CDI software, medical speech recognition and artificial intelligence solutions.

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