Cresta Raises Series C, Quadruples Valuation to $1.6B on its Mission to Revolutionize the Contact Center with Real-Time Intelligence
Cresta, the leader in real-time intelligence for contact centers, today announced the closing of its $80 million Series C financing round, giving the company a $1.6 billion post-money valuation, quadrupling its value in a year. Over the past year, Cresta has tripled its revenue and delivered a Net Revenue Retention (NRR) of 210%.
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The round was led by Tiger Global, with Genesys, Five9, J.P. Morgan Chase, CarMax and Zoom also investing, demonstrating their belief that Cresta can help deliver superior customer experiences. Previous investors Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche also participated.
“We are honored to welcome lead investor Tiger Global and industry leaders Genesys, Five9, J.P. Morgan Chase, Zoom and CarMax,” said Cresta CEO and Co-Founder, Zayd Enam. “The contact center is the front door of your business. One conversation can make or break your brand,” continued Enam. “Those conversations are the critical untapped resource across all contact centers. Cresta unlocks that resource, turning insights into actions enabling agents and managers to improve customer experience across their entire organization in real-time.”
Cresta has been recognized as a leader in Artificial Intelligence and winner of the CX Award for Most Innovative Product and Intelligent Applications Top 40 award. Cresta also recently welcomed Ping Wu, the co-founder of Google Contact Center AI, as its Vice-President of Engineering and Product.
Contact centers are embracing AI as they seek to improve every customer interaction. Customers using Cresta see an increased CSAT on average by 15%, reduced ramp time by 3X, and agents saving 3-5 hours in repetitive tasks every week.
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Cresta provides three solutions for contact centers.
- Cresta for Agents – Cresta Agent Assist takes the best practices of top performers and amplifies those across the entire team with real-time, AI-driven assistance and coaching. This includes identifying emotion, hints, smart responses, knowledge base look-ups and automatic note taking.
- Cresta for Managers – Cresta Director provides managers with unprecedented real-time visibility of agent performance and behavior. This includes alerting as well as enabling real-time online coaching and workflow optimization, which are critical to help work-from-home (WFH) agents improve their customer interactions.
- Cresta for Business – Cresta Insights delivers executive-level customer and agent insights on overall contact center interactions and performance, identifying hot topics, sentiment, and competitive issues at scale, enabling a smarter and more responsive customer experience.
