Partnership aims to enable a remote-first and contactless-business ecosystem
Innominds, a Silicon Valley-based specialist provider of AI-led digital transformation and software product engineering services for global enterprises and software product companies, announced that it has entered into a partnership with Haptik, one of the largest conversational AI platforms in the world which operates in the US, UK and the APAC regions. Haptik is part of the $65 billion internet conglomerate, Jio Platforms Ltd.
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The partnership brings together these two AI engineering companies to help businesses scale up conversational AI adoption to enhance customer experiences and build the foundation for a future of contactless systems and seamless self-service transactions and processes. Gartner research predicts that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%.
The partnership comes at a time when both the companies are together looking at a massive market with exponential growth potential as global businesses increasingly create remote-first strategies leveraging conversational AI, intelligent automation, virtual assistants and contactless solutions.
For example, overwhelmed customer support teams are being augmented with conversational AI-powered virtual assistants to manage millions of queries a day. Even companies in regulated industries like banks, insurance and healthcare are leveraging conversational AI solutions and analytics to automate loan approval processes, claims management, and policy-related requests, patient interfacing and work force automation.
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“We are excited to have Haptik as our partner. Our mission to engineer a digital future gets strengthened with this partnership. We will be in a position to enable enterprises to adopt conversational AI on a larger scale to not only ride out the pandemic situation but also prepare for the future of AI-augmented human intelligence,” said Sairam Vedam, Chief Marketing Officer, Innominds. “We chose the award-winning Haptik platform for its superior technology, an enterprise-grade architecture, the ability to scale to millions of conversations and yet offer a simple and secure solution for customers across industries. As companies race to embrace fully contactless solutions—an important pillar of our remote-first suite solutions—this partnership is a force multiplier for Innominds’ opportunity to extend AI-engineering services and offerings to all our global customers,” he added.
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