Zammo.ai Named Hot Vendor in AI for the Intelligent Contact Center by Aragon Research
Zammo.ai, the company accelerating the transition to the voice economy, announced it has been named a Hot Vendor by Aragon Research, Inc. in the Artificial Intelligence for the Intelligent Contact Center 2021 report.
The Zammo conversational AI solution is a voice-first, no-code SaaS platform that allows businesses to engage and transact with customers on all conversational channels.
Zammo’s platform enables purely non-technical users to auto-ingest content, auto-convert that content into voice and chat-ready content and automatically create voice apps and chatbots. It then deploys across the conversational AI spectrum. The platform then learns and iterates quickly by leveraging raw user engagement data from data analytics.
Zammo is the only no-code solution to incorporate conversational AI into an IVR system, transforming the contact center by:
- Improving customer experience as customers can get things done quickly, 24/7, not just when businesses are open, and through any channel they choose
- Providing ADA-compliant information accessibility solutions for differently-abled employees and customers
- Creating happier agents and reducing churn while increasing productivity and efficiency by automating repetitive queries with voice
- Alleviating training needs and reducing the burden on HR
“We feel that Zammo’s inclusion in the Hot Vendor report further validates the innovation behind our conversational AI platform and the impact it’s having for contact centers,” said Alex Farr, founder and CEO of Zammo.ai. “Unlike traditional contact center solutions, the no-code nature of Zammo allows any user, regardless of expertise, to build a chat or voice application. Our capabilities ensure there is no rebuild required, allowing applications to be simultaneously deployed across every channel and meet customers where they are.”