Uniphore, an early leader in Conversational Service Automation (CSA), today announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions.
When combined with Uniphore’s CSA solutions, which understands, analyzes, and automates voice conversations in real-time, Emotion Research Lab’s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise.
Combining voice and video AI with automation and machine learning will open up new use cases, including customer experience, sales, marketing, HR and other critical areas of business. Essentially, this powerful combination will drive new waves of transformation by delivering automated and intelligent conversational and collaboration resources that enhance communication and can ultimately drive better business results.
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Emotion Research Lab’s software uses advanced facial emotion recognition and eye tracking technology to capture and analyze interactions over video in real-time to enhance engagement between people. The company’s team of talented professionals, including the two co-founders, have developed a range of capabilities that can be used to detect facial and eye movement, facial expressions of emotion, attention span/engagement, and essential demographics.
To ensure the best experience possible, their AI capabilities help ensure all parties are engaged and understand each other, which then drives positive outcomes. In today’s video-centric world, being able to “detect and act” on visual, emotional and engagement indicators become extremely important and is quickly becoming a strategic differentiator.
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