IrisAgent AI-powered Support Operations Automation now available on Atlassian Marketplace

Artificial Intelligence (AI)Buyer Insights

By STS News Desk On Dec 8, 2022

KnowledgeLake Unveils Enhanced Process Automation and Digital Workflow Tools

IrisAgent, the leading AI-powered Support Operations Automation Platform is now available on Atlassian AppExchange powering seamless integration with Jira Service Desk, Jira Software, and Confluence

IrisAgent, the leading AI-powered Support Operations Automation Platform is now available on the Atlassian Marketplace, powering seamless integration with Jira Service Desk, Jira Software, and Confluence.

With IrisAgent for Jira Integration installed, frontline support agents using Jira Service Desk now get access to critical real-time AI-powered insights to Jira bugs, DevOps logs, and Confluence pages right inside the Jira interface. Agents access these insights side-by-side with active tickets via an embedded widget. With 58% of organizations looking at Product Led Growth, IrisAgent for Jira delivers critical insights to frontline agents that helps drive conversions, adoption, and revenue growth. With the Atlassian Marketplace Certification IT Admins, Admins, and Security teams can be assured of a secure integration. Key capabilities of the integration include:

Automated tagging of tickets, thus helping answer tickets with AI discovery from previous cases, known product issues, and knowledge bases.
Automated triaging of support cases by linking Jira bugs, DevOps logs, alerts, and user activity timelines with cases in real-time. This helps detect and resolve product and customer experience issues 45% faster.
Auto-responders for answers to common questions, so agents stay focused on more complex issues.
Customer Sentiment Analysis to proactively predict escalations and churn risk

“To achieve faster resolution, support teams need real-time contextual insights from a variety of sources – such as product release and bug tracking tools, application monitoring, and alerting tools. IrisAgent manages this complexity and delivers it to support agents right inside the Jira platform.” – says Palak Dalal Bhatia, CEO IrisAgent, Inc.

Additionally, supervisors, managers, and support leaders get advanced reporting capabilities with IrisAgent reporting that now pulls in Jira data. Thus, with this bi-directional integration, Jira customers have empowered agents and happy customers.

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