The challenges facing today’s Chief Information Officers (CIOs) are more complicated and critical than ever before, as these leaders look to help their businesses recover and restart in the wake of a global pandemic. To that end, IBM is announcing at its Think Digital conference a broad range of new AI-powered capabilities and services that are designed to help CIOs automate their IT infrastructures to be more resilient to future disruptions and to help reduce costs.
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Market intelligence firm IDC predicts that, by 2024, enterprises that are powered by AI will be able to respond to customers, competitors, regulators, and partners 50% faster than those that are not using AI.1
To that end, IBM is unveiling IBM Watson AIOps, a new offering that uses AI to automate how enterprises self-detect, diagnose and respond to IT anomalies in real time. Unforeseen IT incidents and outages can cost businesses in both revenue and reputation. Market research firm Aberdeen pegs an outage at about $260,000/hour.
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Watson AIOps enables organizations to introduce automation at the infrastructure level and is designed to help CIOs better predict and shape future outcomes, focus resources on higher-value work and build more responsive and intelligent networks that can stay up and running longer.
The new solution is built on the latest release of Red Hat OpenShift to run across hybrid cloud environments and works in concert with technologies at the center of today’s distributed work environment, such as Slack and Box. It also works with providers of traditional IT monitoring solutions, such as Mattermost and ServiceNow.
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