AI Enterprise Innovator Can Now Respond to Customer Support Tickets in Almost Any Language
Forethought, an AI enterprise company, today announced that its AI platform for customer service, Agatha, can now support more than 100 languages globally across its Solve, Triage and Assist products, giving its customers the best experience possible.
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With this new capability, Agatha can resolve more tickets, assist more agents and help more customers who reach out in almost any language, bringing a sought after solution to large enterprise companies with operations all over the world.
“Forethought has always been platform-agnostic, and now we are language-agnostic,” said Sami Ghoche, CTO & co-founder of Forethought. “This new development brings us a step closer to achieving our company’s ultimate mission – to unlock the genius in every business.”
In addition to global language support, Agatha Triage now offers a language detection service which can provide language insights to support teams, helping them to treat incoming support tickets from different languages differently.
This announcement comes on the heels of Forethought being named on the Forbes AI 50, a list of the top private companies using artificial intelligence to transform industries.
Since its debut in 2018, Agatha has reduced support resolution times by up to 30 percent for its enterprise clients across B2B and B2C sectors, providing savings in the customer care division and driving greater customer outcomes.
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