SalesTech Star

Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce Brands

Airkit.ai eCommerce empowers brands to say goodbye to unintelligent FAQ bots in favor of autonomous AI Agents that generate resolutions for 90%+ of customer questions instantly

Airkit, creator of the leading low-code platform used by brands from Fortune 500 to startups, today announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents designed to automate repetitive, redundant tasks while creating a better overall user experience. As a core part of the rebrand, the company today introduced its refreshed name, Airkit.ai, and its first out-of-the-box solution, Airkit.ai eCommerce.

“With Airkit.ai eCommerce, we’re empowering retailers and their customer-service teams to embrace the capabilities of AI-agents to dramatically improve the customer experience while generating new revenue opportunities and improving staff retention rates.”

Airkit.ai eCommerce is a GPT-4-powered customer service solution featuring specialized retail AI agents that integrate with popular CX systems in minutes to resolve customer questions automatically and empower service representatives to focus on higher-impact work. Serving customers 24/7, 365 days a year across any channel (web, mobile, voice, and email), Airkit.ai eCommerce ensures a persistent, seamless, and delightful customer experience – every time.

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Airkit.ai eCommerce AI agents are pre-trained on tens of thousands of historical customer conversations and instantly generate customized ‘guidance’ based on business data via one-click integrations to common retail systems, including eCommerce platforms, order management and CRM systems and product catalogs. Airkit.ai eCommerce guarantees automated resolutions for 90%+ of customer questions, unlike legacy FAQ bots designed to deflect customers and ultimately result in growing ticket backlogs due to the lack of ability to resolve customer questions.

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“Customer satisfaction is at a 17-year low, call center teams are more stressed than ever, and despite significant technological advances over the past few years, most retail brands are stuck with legacy FAQ bots that lack the intelligence needed to resolve customer needs,” said Stephen Ehikian, Airkit.ai Co-Founder and CEO. “With Airkit.ai eCommerce, we’re empowering retailers and their customer-service teams to embrace the capabilities of AI-agents to dramatically improve the customer experience while generating new revenue opportunities and improving staff retention rates.”

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