TechSee Wins TMC 2020 CRM Excellence Award
Visual Assistance provider honored for demonstrating value by leveraging visual engagement throughout the customer journey and across organizations
The company was chosen on the basis of its product’s ability to expand the customer relationship to become all-encompassing, transforming the entire enterprise and customer lifecycle. Across different touchpoints, departments, and service delivery modes, TechSee was able to demonstrate clear value to clients which have expanded their use of visual engagement across different support channels.
The company’s AI and AR-powered solution allows enterprises to deliver visual CX across contact centers, field services and self-service, to identify and resolve issues throughout the customer journey, from sales to installation, troubleshooting and maintenance. TechSee’s customers widen the range of use cases they handle with visual assistance, enabling different departments to collaborate using a single visual platform to cut costs, enhance productivity, and reduce customer effort.
As part of their digital transformation strategies, TechSee enables enterprises to automate service processes using Computer Vision AI, training its systems to recognize devices and issues with over 98% accuracy, to provide real-time decision support to employees and visual self-service to customers.
“We’re thrilled to be honored by the TMC judges with an award that represents further validation of the breadth of our vision and the constantly increasing value we deliver to our clients and their customers,” said Eitan Cohen, Founder and CEO of TechSee. “Driven by our strategy of holistic and multi-experience customer engagement, I’m very glad to say that remote visual assistance is now a cornerstone of the CRM industry.”