WeSupply and Kibo work together to help retailers that are facing another potential setback due to the new COVID-19 variant, Omicron, that can negatively impact consumer behavior, particularly during the holiday season.
WeSupply announces integration with Kibo in order to optimize curbside interactions and increase overall client satisfaction. The integration between the two platforms aims to enable retailers to create a holistic customer experience through omnichannel order viewing and post-purchase notifications.
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The pressure to stay ahead in today’s market is immense, but retailers who understand their customer base and what they want will be able to sustain a competitive advantage. Kibo is committed to providing the most comprehensive omnichannel solutions for their clients, whereas over 1,000 retail brands rely on their solutions to deliver every shopper a personalized, empowered, and seamless experience. WeSupply helps clients stay agile and anticipate early to pivot when consumer demand changes, striving not only to preserve but create future sales opportunities by providing effective solutions tailored towards satisfying customer needs.
Therefore, this integration helps eCommerce businesses, large and small alike, by offering flexible solutions such as real-time updates for all orders, including split shipments, to ease shipping anxiety and increase customer satisfaction.
Customers will be also able to track items easily as well return unwanted goods at any time with little to no effort at all. With WeSupply, Kibo customers will benefit from returns to over 200,000 eligible centers or curbside pickup locations, an effective order management system, and post-purchase notifications to provide relevant information at all times.
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“We understand the importance of improving shipment transparency in order to gain stronger brand loyalty, stay on top of competitors, and lower operating costs and we aim to enable as many businesses as possible to take advantage of order tracking tools to drive customer engagement and increase sales,” states Virgil Ghic, Co-Founder of WeSupply.
In light of current events, especially considering the staggering growth of COVID-19 Omicron variant cases, retailers need to explore multiple options to increase their chances of retaining existing customers. This integration will bring eCommerce business owners and customers the ease and convenience they need for a pleasant online shopping and post-purchase experience:
- Omnichannel view of all orders via store and carrier integrations
- Real-Time Shipment Visibility
- Self-Service Returns Center
- Buy Online Pickup In-Store & Curbside Pickup functionality
- Post-purchase notifications
