BMC Positioned as a Leader for the Seventh Consecutive Year in the Gartner Magic Quadrant for IT Service Management Tools
BMC believes this recognition reflects its commitment to helping customers run and reinvent the business with innovative service experiences
BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the seventh consecutive year in Gartner’s 2020 Magic Quadrant for IT Service Management Tools for its BMC Helix ITSM solution.1
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BMC Helix ITSM (v. 20.02) also received the highest scores in the Advanced-Maturity I&O and Agile/DevOps Support use cases in the Gartner 2020 Critical Capabilities for ITSM Tools.2 Gartner defined “Advanced ITSM tools that have a full range of ITSM capabilities, provide advanced workflow support, and, increasingly, AITSM and collaboration capabilities.”1
According to Gartner, “In response to digital disruption, ITSM tools are beginning to address integration requirements with the DevOps toolchain and support for agile workflows across ITSM processes.” Building on this foundation, BMC believes successful and thriving organizations must embrace intelligent, tech-enabled systems that work with – not in place of – human workers across every facet of the business for organizations to become an Autonomous Digital Enterprise.
BMC Helix is an autonomous enterprise service and operations SaaS platform. Integrated with 360-degree intelligence, it empowers businesses to proactively and predictively discover, monitor, service, remediate, optimize, and deliver omni-channel experiences for IT and lines-of-business.
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Furthermore, by seamlessly integrating ITSM and IT Operations Management (ITOM), BMC Helix enables IT and business users to eliminate IT silos, make data-driven business decisions, and deliver industry leading customer experiences.
Customers can deploy the BMC Helix platform with the cloud deployment of their choice – public, private, or hybrid. Additionally, customers have a choice of AI/ML solutions to leverage from industry leading providers including IBM Watson®, Google TensorFlow, Microsoft, AWS, and Automation Anywhere.
“We are honored to be recognized as a Leader in ITSM for the seventh year in a row,” said Ali Siddiqui, Chief Product Officer at BMC. “In our view, this Magic Quadrant validates our vision of providing customers with the agility, customer centricity, and actionable insights to help them future-proof the service and operations experience to become an Autonomous Digital Enterprise.”
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