Tangoe TEM services will help airline achieve accuracy, visibility and optimization
Tangoe®, the global market leader in enterprise technology expense management and managed mobility services, today announced Alaska Airlines selected the company as its Technology Expense Management (TEM) provider to help gain greater control, visibility and understanding of its IT inventory and spend.
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“Working with Tangoe, we will be able to streamline our IT operations, eliminate redundant and unnecessary costs and focus our efforts on bringing low fares and award-winning customer service and sustainability efforts to our customers.”
Tangoe will provide Alaska Airlines with TEM services for its telecom and mobile environments, as well as support with Tangoe’s logistics program, Tangoe Pay and Audit and Optimization and contract sourcing.
“Traditionally we’ve managed our telecom and mobile environments in-house, but with an inventory of 22,000 mobile devices across our operations, it became imperative to put a system in place that would not only give us greater visibility and accuracy, but help us optimize our data usage too in order to right-size our IT spend,” said Brian Talbert, Director of Network and Connectivity Solutions, Alaska Airlines. “Working with Tangoe, we will be able to streamline our IT operations, eliminate redundant and unnecessary costs and focus our efforts on bringing low fares and award-winning customer service and sustainability efforts to our customers.”
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Working with Tangoe, Alaska Airlines will be able to achieve the following TEM objectives:
- Ensure accuracy of all technology invoices, inventory and orders.
- Automate daily processes for telecom and mobile environments.
- Make timely invoice payments.
- Staging and kitting of devices for monthly break/fix and large project deployments.
- Gain control and visibility into mobile inventory of more than 22,000 devices.
- Optimize telecom and mobile environments.
“Traditionally, Alaska Airlines has handled TEM for mobile and telecom in-house, with much of that work being done manually in spreadsheets and in constant communication with the carriers. This was taking up a significant amount of time and made it challenging for them to optimize their technology investment,” said Mark Desautelle, Tangoe Chief Revenue Officer. “We’re thrilled that Alaska Airlines has decided to partner with Tangoe to optimize and modernize their technology experience management needs. Our ability to offer a full suite of services, combined with our more than 20 years of TEM experience, positions us well to help Alaska Airlines make sense of its complex technology environment, create a holistic view of spend and optimize their IT investment.”
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