transcosmos Partners With PLAID in Developing “KARTE Online Chat” Service Scheme
Offers launch support services with the power of the largest KARTE operations service network in Japan
transcosmos inc. hereby announces that the company will release new launch support services that maximize the impact of “KARTE Online Chat” by PLAID Inc. (Headquarters: Tokyo, Japan; President and CEO: Kenta Kurahashi).
With webchat related features of “KARTE,” a CX (Customer Experience) platform, an online chat service “KARTE Online Chat” analyzes and accumulates user behavioral data in real time, thereby enabling businesses to serve their user needs. Against the backdrop where many clients face an urgent need to enhance their indirect online services, “KARTE Online Chat” that utilizes some of the KARTE features lets clients start communicating with their users more effectively than before in a short span of time.
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With the largest website development and operations services network in Japan, transcosmos has established know-how of website analytics. With the power of its expertise, and various services that include “Gapfigther,” a brief User Experience (UX) research service and Channel Optimization Diagnose Service, transcosmos’s new launch support services perform both qualitative and quantitative analysis on website user behavioral data, and identify web pages that are better to have links to FAQs and Contact Us pages, as well as a popup chat window. With the new services, clients can show a chat window and a link to FAQs on the pages where many of their users stay for a longer duration or exit to navigate their users to such features. Conversely, they can show a chat text that inspires user interests, and gives one last push for them to make a purchase. Ultimately, the launch support services make clients increase conversions whilst boosting usability. In addition, transcosmos also offers post-launch support services. Leveraging KARTE’s real-time analytics technology and transcosmos’s proprietary chat scenarios that are designed to enhance customer experience, transcosmos will design clients’ website in a way that allows clients to not only provide information to meet their user needs but also provide their target users with the right information at the right time. With such services, transcosmos will offer clients end-to-end support from enhancing chat operations to making proposals that will take their whole website to the next level. Moreover, for clients who wish to use chat agents, transcosmos will offer the service at a special price. The special pricing is only available for clients that use transcosmos’s new services.
■ “KARTE Online Chat” launch support services campaign
transcosmos will run a campaign through the end of September, 2020, offering the services with special campaign pricing at 300,000 yen (without tax) only to the first 10 clients. What’s more, the company will offer its chat agent services also at special pricing only to the clients who have registered for the launch support services.
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