The Historic Opera House Hotel Deploys Stayntouch PMS and ID Scanning Enabled Guest Kiosk
The south Bronx-based hotel chose Stayntouch for its intuitive PMS interface, high-tech self-service technology, and its world-class deployment and support
Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, today announced a partnership with the Opera House Hotel, a sophisticated boutique hotel located in the historic Bronx Opera House. The Opera House Hotel chose Stayntouch to deliver its mobile PMS and ID scanning-enabled self-check-in kiosk solutions to its South Bronx property.
Based in the historic Bronx Opera House, the Opera House Hotel was completely renovated in 2013 to deliver a unique experience for guests looking to stay in the same venue that hosted theater performances by the legendary Harry Houdini, the Marx Brothers, and John and Lionel Barrymore. The Opera House Hotel chose Stayntouch for its easy-to-train-on and color-coded interface, its mobile and kiosk self-check-in options equipped with secure ID scanning, and its comprehensive customer support.
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Emilio Morales Jr., the General Manager at the Opera House Hotel said, “Stayntouch’s mobile and kiosk-based self-check-in options were a central selling point, allowing us to completely reimagine our welcome process and provide guests with a fast and personalized digital check-in experience. Their ID scanning functionality has also helped to create a more streamlined and secure check-in process so our guests have the option to completely bypass the front desk. The PMS platform’s user interface is incredibly easy-to-use, which gives us more flexibility in our hiring decisions while significantly cutting the time needed to get new hires up to speed on the technology. More importantly, Stayntouch’s service and support team has made a point of working closely with us through implementation and training to ensure that our entire team is equipped with the knowledge and know-how to successfully leverage the full capabilities of the systems.”
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Priya Rajamani, VP of Implementation and Support, replied, “We are excited that the Opera House Hotel chose Stayntouch to amplify its guest welcome experience, and build a bridge between its historic location and the sophisticated modern guest experience they aim to deliver. We view our relationships with our clients as long-term strategic partnerships and are delighted that our flexible and intuitive PMS is helping the Opera House Hotel deliver exceptional service and a luxurious stay.”