Medallia, Inc., the global leader in experience management, announced that Japan-based system integrator, Dirbato, has joined its Partner Program.
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“As customer and employee experience gains greater traction in Japan, we are delighted to be partnering with Medallia, the global experience management leader.”
With a strong customer experience and retail focus, Dirbato will work alongside Medallia’s team to augment its sales and service offering in Japan from customer experience advisory services to implementation for organisations across the country.
Manabu Oura, Head of Japan at Medallia said: “We recognise the continued value our strategic partners bring to Medallia, and we welcome Dirbato to our program and look forward to working alongside them.”
Shin Aoki, partner at Dirbato, added: “As customer and employee experience gains greater traction in Japan, we are delighted to be partnering with Medallia, the global experience management leader.”
In October Medallia announced it had extended its partnership with Japan’s SoftBank Corp as the telecommunications company continues to improve the customer experience for its more than 46 million mobile subscribers.
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