Bosch and Broadly: Providing Local Auto Shops With a Premium Customer Experience and Reputation Management

Bosch and Broadly are excited to share the continuation of a two-year partnership providing strategic go-to-market collaboration, uniting the Bosch Module Network, one of the world’s largest independent chain of workshops backed by the resources, capabilities and first-class expertise of the Bosch team, with Broadly’s unrivaled reputation management and customer engagement tools.

Broadly has helped thousands of local shop owners across the United States grow successful businesses through a variety of high-impact features — including Web Chat, Text Messaging, Automated Review Requests, Appointment and Service Reminders, and Contactless Payments — all aimed at increasing revenue and operational efficiency while delivering meaningful customer experiences.

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Through this ongoing collaboration, over 100 Bosch shops have been able to collect high-volume, consistent reviews and capture more leads all while simultaneously improving the experience for their customers. And there is no end in sight for this valuable partnership.

“Bosch is committed to helping our shops pair personal customer service with a high-tech customer experience. Broadly is one of our preferred vendors because of their commitment to a customer-first mindset. The Broadly app helps our shops attract leads, engage with customers, and build stronger online reputations so they can win more business. Our partnership with Broadly allows us to further enrich the auto repair experience for our end-customers.” – Jack Ogden, Program Manager, Bosch Automotive Aftermarket.

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