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CData Software Achieves Google Cloud Ready – AlloyDB Designation

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CData strengthens partnership with Google Cloud by providing hundreds of real-time integrations with the new PostgreSQL-compatible database service

CData Software, a leading provider of real-time data connectivity solutions, announced that it has successfully achieved the Google Cloud Ready – AlloyDB designation for Google Cloud’s newest PostgreSQL-compatible fully managed database service, AlloyDB.

CData is powering the next generation of data-driven business by enabling organizations to simplify data connectivity in the cloud, eliminate data silos, and break down barriers to business insights. CData provides real-time connectivity solutions that ingest live data from more than 250 applications, systems, and data sources directly into AlloyDB for analytics, reporting, and other business initiatives.

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“With our joint solutions, teams can more easily lift and shift all kinds of data management workloads to the cloud to take advantage of superior performance, scale, and availability without taxing IT resources.”

The Google Cloud Ready – AlloyDB designation is a new designation for the solutions of Google Cloud’s technology partners that integrate with AlloyDB. As a launch partner for AlloyDB, CData has closely collaborated with Google Cloud to add support for AlloyDB into its connectivity solutions, including CData Connect Cloud, and CData ODBC and JDBC Drivers.

“AlloyDB provides a fast, easy, and cost-effective way for organizations to shift their on-prem PostgreSQL databases to the cloud using Google Cloud’s high-performance cloud infrastructure,” said Amit Sharma, CData co-founder and CEO. “With our joint solutions, teams can more easily lift and shift all kinds of data management workloads to the cloud to take advantage of superior performance, scale, and availability without taxing IT resources.”

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This designation proves CData’s real-time connectivity solutions have met a core set of functional and interoperability requirements and refined documentation to ensure mutual customers can easily onboard and quickly get started integrating their data within AlloyDB. With this validation from Google Cloud engineering teams, current CData customers gain further confidence in their connectivity solution, and those evaluating AlloyDB integration possibilities can move forward with CData knowing they are choosing the best offering for functional, powerful integration.

“We’re pleased to recognize CData as Cloud Ready – AlloyDB,” said Ritika Suri, Director, Technology Partnerships at Google Cloud. “We’re committed to an open ecosystem of data partners, and CData’s solution for data connectivity provides more choice and capability for customers while helping more people access and utilize data, wherever it is stored.”

This announcement follows closely on the heels of CData’s Google Cloud Ready designation for BigQuery designation in April 2022, after introducing CData Connect Cloud, the industry’s first consolidated real-time cloud data connectivity platform.

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PeopleKeep Wins Stevie Award for Customer Service for 4th Year in a Row

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The personalized benefits leader wins a Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

PeopleKeep, the leader in personalized benefits for small to midsize organizations, has won a Stevie Award for the fourth year in a row for excellence in customer service. The company received a 2023 Bronze Stevie® Award in the Customer Service Department of the Year – Computer Software – Up to 100 Employees category.

Over the past year, PeopleKeep’s customer service department has outperformed industry benchmarks for Net Promoter Scores and Customer Satisfaction Scores, and also achieved a 27% increase in tickets solved per hour compared to the previous year. Instead of relying on automated chatbots, PeopleKeep maintained a human touch, hiring the right people and training them to improve their customer service skills. PeopleKeep specialists are available at the click of a button for chat, email or phone call.

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“Great to see impressive and improving metrics supported by strong processes”

About these results, one judge commented, “Great to see impressive and improving metrics supported by strong processes,” while another said, “Loved the focus on hiring the right people that share the company’s beliefs.”

PeopleKeep continues to navigate the challenge of providing excellent customer service in a highly regulated environment. The customer service team must know and explain complex processes and regulations to customers, being the mediator between IRS, ERISA and HIPAA regulations and customer issues. A judge commended PeopleKeep for its success in this area, saying, “Employee benefits in any organization are a critical and a very personal function, and users would require human connection in solving their issues. Excellent work on improving the NPS and SAT scores.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada in March.

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Decisiv Adds New Asset Location Capabilities in SRM Sentinel

Application enhancement leverages data to dynamically track every asset’s location for a more proactive approach to maintenance and repair events || Geotab is the first Decisiv SRM Ecosystem partner to enable the new asset location integration through their GO9 telematics device

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today the addition of asset location information to its SRM Sentinel Asset Management application. The Decisiv enhancement, which will allow users to view the location of any asset and identify the nearest service centers, will also be available for the first time in the Geotab Marketplace.

With the added ability to view near real-time asset location data in the application, Decisiv SRM Sentinel users can:

● Use current asset location to search for nearby service providers across Decisiv’s expansive network of over 5,000 locations
● Speed response time in coordinating and initiating service and repair events for routine maintenance, repairs and in response to alerts

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“Location data elevates the level of intelligence in SRM Sentinel Asset Management, meeting maintenance needs and optimizing repair events. Now, our customers can leverage that data quickly and effectively to track assets and streamline service and reduce downtime”

“Location data elevates the level of intelligence in SRM Sentinel Asset Management, meeting maintenance needs and optimizing repair events,” said Dick Hyatt, President and CEO of Decisiv. “Now, our customers can leverage that data quickly and effectively to track assets and streamline service and reduce downtime. Geotab is the first Decisiv SRM Ecosystem partner to support this effort, and we will be adding more integration partners in the future.”

The SRM Sentinel solution enables service providers and fleet leasing operations to improve asset availability for customers, to optimize operations, and to generate additional revenue. With the application, these companies are proactively managing the entire asset service management process, from capturing alerts, to scheduling service, to improving service coordination and communication with every fleet customer.

“Geotab is thrilled to be the first connected transportation solution providing Decisiv’s newly enhanced SRM solution through the Geotab Marketplace,” said Scott Sutarik, Vice President of Enterprise Solutions at Geotab. “With the addition of asset location information, customers can further streamline their efforts to optimize fleet utilization.”

Decisiv SRM Sentinel elevates control over the entire service management process for leasing and rental fleets. The application is integrated with the Volvo/Mack ASIST, PACCAR Solutions Service Management (PSSM), Hino Edge Case Management, and Isuzu Connect service management platforms.

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True Digital Group Bolsters Executive Team with Key Appointments

Premier provider of vendor performance information, database taps proven entrepreneurs to propel company’s mission to help financial institutions fully realize their goals of innovation

True Digital Group, provider of the industry’s first-of-its-kind vendor discovery and performance platform that specifically enables financial institutions to more effectively partner with technology vendors, today announced the addition of three industry leaders to its executive team. Lauren Minches was named Chief Operating Officer, Ashley Harris was named General Counsel and Dr. Tom Black will serve as a strategic advisor to the firm.

“Having Lauren and Ashley take on these additional responsibilities, and also having Tom as a strategic advisor represents an important milestone for the company. Business is fundamentally a learning competition, and these three individuals bring tremendous expertise and knowledge, which will help us continue to learn how to best serve our customers,” said Patrick Sells, Co-Founder of True Digital.

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True Digital Group (@truedigital_) adds 3 key appointments to its exec team: Lauren Minches, Dr. Tom Black and Ashley Harris

Minches has more than 14 years of experience running and building technology platforms, project management and operations. Prior to True Digital, she helped start and exit an insurance-based fintech, as well as scale a national fintech platform for banks.

With more than 15 years of experience in financial law, Harris is a seasoned executive and was previously the general counsel for multiple financial technology companies, most recently, Figure Technologies. She also has a deep background in bank regulatory law, having practiced law at JPMorgan and Davis Polk & Wardwell and currently serving on the Board of the USDF Consortium.

Dr. Black previously founded the largest Vendor Management System by market share and brings a wealth of knowledge and experience to the community banking space. As a successful business owner and entrepreneur, he co-founded Ncontracts, the leading provider of vendor compliance and risk management serving more than 4,000 financial institutions nationwide. He will leverage his decades of experience to provide insight and feedback to support True Digital.

The expansion of the executive team supports the development of the company’s platform. The True Digital Platform supports financial institutions as they work to discover, vet, implement and monitor technology vendors. It manages and provides neutral insights that empower these institutions to better navigate technology vendors through action-oriented data and connections that are native to bankers..

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RFPIO Spring 2023 Release Debuts Innovative UX with New AI-Assisted Features For Faster, More Impactful RFPs and Other Responses

To further empower its users, RFPIO also launches customer community and new on-demand professional certificate program

 RFPIO, the leader in response management software, today announced its Spring 2023 release featuring a reimagined user experience (UX), integrated with new AI-assisted features, which will transform how sales, marketing, finance and security professionals create, collaborate and complete winning proposals and other customer responses. In addition, RFPIO introduced RFPIO Community and an on-demand RFPIO University Certificate Program to further enhance its users knowledge and skill set.

RFPs, RFIs, security questionnaires, due diligence questionnaires and other relevant customer inquiries are integral to running most businesses but are often discounted, under-resourced and inconsistently managed. As a result, response management is emerging as a new priority for C-suite executives that want to positively impact revenues while measurably improving efficiency in the creation and editing of proposals, questionnaires and other responses. An early leader in the use of AI-based technologies, RFPIO is also at the forefront of innovating UX features to enable easier and more efficient human-AI collaboration.

The new RFPIO UX delivers a simple, intuitive interface that enables users to respond quickly and accurately to RFPs, RFIs, DDQs, security questionnaires and other information requests (RFXs), while putting AI-assisted capabilities like our recently announced GPT Assistant, requirements analysis, deduplication and questionnaire auto-complete at their fingertips. Legacy RFPIO customers have the option to move to the new UX; all new customers will use it exclusively.

“This platform release demonstrates our dedication to helping our customers improve collaboration with their internal teams and our commitment to investing in AI-powered response management software,” said AJ Sunder, RFPIO Chief Product Officer and CIO. “Organizations that embrace response management are much better positioned to consistently put their best foot forward in their responses to RFPs and other information requests, thereby accelerating their revenues while also mitigating risks.”

“With their focus on response management, intuitive capabilities, and adaptive functionality, RFPIO’s innovative UX with AI-assisted features addresses a critical set of pain points in the market,” said Jim Lundy, Founder and CEO of Aragon Research.

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“As soon as the new user experience (UX) was made available, we became immediate adopters and began using RFPIO exclusively for our projects. We find the UX very easy to use,” said Amanda Karr, Senior Marketing Communication Specialist and Proposal Manager at Keenan. “The layout and color scheme of the redesigned UX is clean and the function buttons are placed very intuitively.”

“SMEs across our organization were able to quickly learn RFPIO’s UX,” said Linda Campbell, Proposal Director, Nationwide. “We sent out a short training video from RFPIO University, which showed the basics of the new content review process, and everyone figured it out.”

New offerings available to RFPIO customers include:

Redesigned UX
RFPIO collaborated with existing users to innovate an intuitive UX for leveraging AI capabilities. A forward-looking, intelligent interface enables users to train and govern AI-driven automation to increase accuracy, compliance and productivity. Through this process, RFPIO identified and integrated several design principles that enhance human-AI collaboration into the redesigned UX including:

  • Intuitive: controls and capabilities that are easy to discover and learn
  • Adaptive: AI technology that anticipates and recommends based on previous usage
  • Personal: customizable displays with individualized workflows
  • Ergonomic: proven design that minimizes strain on hands and eyes
  • Capable: powerful operations for getting things done fast

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Generative AI-based GPT Assistant
RFPIO recently introduced a beta version of its GPT Assistant, an option for users of RFPIO’s response management platform to edit, refine and augment content within a company’s Content Library in RFPIO while adhering to the highest levels of compliance and security. It is currently available to select customers and will become generally available during Summer 2023.

Requirements Analysis for Public Sector RFPs
Many organizations today lack the experience or expertise to complete government RFPs. With today’s Spring Release, response teams will have access to the AI-assisted capabilities they need to rapidly evaluate requirements in government RFPs, and other dense, narrative documents; organize the bid workflow; engage internal experts; and plan for product or service delivery. RFPIO’s functionality includes the ability to instantly generate a compliance matrix through a process commonly known as “document shredding” among proposal professionals.

RFPIO Community
RFPIO customers have asked for the opportunity to connect with – and learn from – other industry professionals. Currently in beta with select customers, the RFPIO Community will allow our customers to share wins, use cases, and resources, ask for advice and gather other information from their peers that will help accelerate their business objectives. This online community, which will become available in April, will also provide a central location for RFPIO webinars, events, help center articles, and RFPIO University training updates.

RFPIO University Certificate Program
Now offered on-demand, RFPIO University, the industry’s first response management training program, offers an online certificate program in project management and content management for presales, sales, proposal management, and sales enablement professionals. By securing these certificates, RFPIO users can validate their knowledge, learn new information and gain a competitive edge in driving best practices in response management.

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FarEye and Syscons Partner to Deliver a Unified Last-mile Consumer Experience

Partnership to jointly deliver FarEye’s delivery management platform to retailers, brands and manufacturers in Europe

FarEye today announced a strategic partnership with Syscons to deliver a streamlined, end-to-end pre- and post-purchase last-mile delivery experience for retailers, fashion brands and manufacturers in Europe. The FarEye delivery management platform becomes part of Syscons’ supply chain and omnichannel solutions they support and implement, with the aim to simplify and expedite customers’ implementations, leading to faster time-to-market and increased value on their investments. FarEye will work closely with Syscons with customers particularly in Southern Europe to deploy their last-mile solutions.

FarEye will work with both divisions of Syscons Group – Syscons Interactive and Syscons Industries- which supports fashion brands and retailers in their digital transformation journey and manufacturers in their direct-to-consumer transformation journey. Together, the companies will provide a superior last-mile technology platform with Syscons’ omnichannel portfolio for a complete end-to-end commerce solution. This partnership also combines Syscons’ SAP expertise as well as FarEye’s SAP-certified last-mile and parcel visibility capabilities to bridge the gap between strategy and execution of the complex transition from serving business to serving consumers.

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“Combining our last-mile platform with Syscons’ expertise deploying large-scale omnichannel solutions solves this challenge, leading to faster deployments and value for companies as they look to turn the order-to-door delivery experience into a competitive advantage.”

“One of the biggest challenges for companies in implementing a last-mile platform into their technology stack is the sheer complexity and volume of technology to integrate – from WMS to OMS to ERP,” said Suryansh Jalan, president, FarEye. “Combining our last-mile platform with Syscons’ expertise deploying large-scale omnichannel solutions solves this challenge, leading to faster deployments and value for companies as they look to turn the order-to-door delivery experience into a competitive advantage.”

FarEye’s products are oriented to key areas in the last-mile delivery journey – Ship, Track, Route, Execute, and Experience. Underpinned by the FarEye delivery management platform, FarEye ensures deliveries are on-time and accurate, from order-to-door. Companies rely on FarEye to increase operational efficiencies in the last mile, and create brand loyalty through successful delivery experiences.

“We share a common vision with FarEye to ensure a superior consumer experience. Combining both our technologies and our expertise strengthens our collective ability to help brands and retailers create efficient, successful commerce strategies that drive revenue and lower costs,” said Fabio Arrigoni, Partner, Syscons Interactive.

“We look forward to expediting manufacturing last-mile delivery strategies together for our joint customers,” said Pierpaolo Russo, Managing Director, Syscons Industries.

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Showpad’s Enablement Operating System (eOS) Launches New Automated Question-based Analytics and Insights

Showpad’s Analytics and Insights dashboards will turn platform data into actionable insights

Showpad, the global leader in sales enablement technology, announced that it launched new automated question-based Analytics and Insights dashboards that reinvent the way customers access data and insights in Showpad. This first-of-its-kind sales enablement analytics update empowers Showpad eOS® customers to make more strategic business decisions through an automated question-based approach to delivering analytics and actionable insights.

Each question-based dashboard is designed to provide focused answers to key questions customers ask that will help to advance their sales enablement strategy.

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Questions include:

  • Are my users completing their courses?
  • What content do our users spend the most time looking for?
  • What content impacts revenue the most?

The new dashboards go beyond simply providing answers; they empower customers with actionable insights that help them upskill their sellers, improve their content ROI, and drive more impactful buyer conversations. Each insight is grounded in relevant context via auto-generated industry benchmarks that help companies better understand their own performance. Recommended guidance based on Showpad’s own sales enablement best practices allow customers to take strategic action on each insight generated, saving them time while fueling smarter decision-making.

“In today’s macroeconomic landscape, more and more business leaders are thinking about ways to increase efficiency while multiplying their business impact,” said Tony Grout, Chief Product Officer at Showpad. “Our new approach to analytics and insights is designed to help customers stop wasting time sifting through mountains of complex graphs and data sets, and instead guide them directly to the answers they need to maximize productivity and accelerate business growth.”

The new market-leading dashboards will be available to all Showpad customers on March 29, 2023. Showpad will continue to enrich its question-based Analytics and Insights by releasing additional dashboards on an ongoing basis throughout the year.

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Quantic Selects Couchbase Capella to Scale Point of Sale Platform, Delivering an Improved Developer Experience and Offline Capabilities

Couchbase Website

Couchbase, Inc, the cloud database platform company, today announced that Quantic, a cloud-based point of sale (POS) platform company, selected Couchbase Capella™ Database-as-a-Service (DBaaS) on AWS to help manage and scale the company’s growing workloads. With Capella powering its modern applications, Quantic is prepared for future business growth to deliver seamless, reliable experiences to customers.

“As our customer portfolio expanded, we quickly realized that the database we had in place before Couchbase wasn’t getting the job done. It couldn’t scale at the enterprise level and managing all of our clusters placed a huge strain on developers,” said Vigyan Kaushik, co-founder and CEO of Quantic. “Building a database in-house to support our needs was out of the question because of the required costs, time and talent. After spending time with Capella, it was easy to nail it down as our primary solution. With Capella’s impressive price performance and unique edge capabilities, our customers’ applications are able to remain synced, even during internet outages, while also providing developer teams with greater agility.”

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Quantic offers a POS Platform-as-a-Service (PaaS) and a variety of processor-agnostic software solutions for white-label partnerships across many industries including hospitality, retail, financial services and more. Customers receive an omnichannel experience, connecting front and back ends, without binding contracts or hidden fees. Quantic’s applications are built into multiple clusters and servers based on customer locations, ensuring a high level of reliability and availability.

Quantic’s applications began to scale faster than its previous NoSQL database was capable of handling, leading to a siloed platform and making it difficult to innovate. Plus, it encountered challenges that led to uptime issues, which hindered the user experience for its customers and their end users. Quantic needed a new cloud database platform that was capable of keeping up with its growing customer base and incremental product enhancements.

After a competitive evaluation, Quantic selected Capella on AWS for increased performance, superior scalability, developer familiarity and ease of use. With Capella as the database powering its modern applications, Quantic’s development team has benefited from increased productivity and greater agility to keep innovating for its customers, while also experiencing an immediate, significant impact on indexing and developer workloads.

“Quantic is modernizing the POS industry. This requires evolving smart devices to be capable of doing far more than current aging POS systems and connecting that to a backend, which provides real-time data for an engaging customer experience,” said Ravi Mayuram, CTO, Couchbase. “Capella provides the performance, scale and flexibility of a modern database to develop services quickly in the cloud. Coupling that with the offline sync and our embedded edge database in POS smart devices, Quantic can now deliver new solutions customized to the verticals they serve.”

Most of Quantic’s customers rely on real-time data, and with Capella at its core, Quantic’s platform is able to reliably run applications to provide instant updates and a seamless end-user experience. Capella also helps Quantic achieve its mission to empower developers with a tool set that allows them to innovate quickly through its ability to scale and manage the company’s growing workloads.

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Ermetic Launches New Above the Cloud Channel Partner Program

Cloud Infrastructure Security Vendor Introduces Customized Offerings for Resellers and MSSPs, and Certification for Ermetic CNAPP

Ermetic, a leading cloud infrastructure security company, announced its new Above the Cloud Channel Partner Program with separate offerings tailored to the needs of solution providers and managed security service providers (MSSPs). The redesigned program provides the resources solution providers need to deliver turn-key cloud security solutions for AWS, Microsoft Azure and Google Cloud environments, including the company’s first certification program for its cloud native application protection platform (CNAPP).

The program has more than 90 partners worldwide including Trace3, GuidePoint, Marcum Technology, Optiv, Protiviti, and 3 of the Big 4.

The global cloud security market is projected to grow from $33.13 billion in 2022 to $106.02 billion by 2029, at a CAGR of 18.1% in forecast period, 2022-2029. The major factors driving the market include the massive migration of data center workloads to cloud platforms, increasing frequency and sophistication of cyber-attacks on cloud computing systems, and growing need for cloud-native protection that provides a contextual view of risk and prioritizes remediation with action steps.

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“Ermetic is a pioneer in CIEM. This foundational expertise is a critical component that filters into the entirety of their CNAPP platform and enables us to provide detailed code and policy update recommendations that can be manually or automatically applied to instantly reduce cloud security risk,” said Dominique Singer, VP of Strategy for Eden Data. “Devops teams have very little time for security, so Eden Data needs to be explicit, prescriptive and risk-focused with our cloud configuration recommendations. Ermetic has empowered us to deliver reliable, specific, clear guidance on top priorities in a thoughtfully organized interface.”

The Ermetic CNAPP uses an identity-first approach to unify and automate cloud infrastructure entitlement management (CIEM), cloud security posture management (CSPM), cloud workload protection (CWP), infrastructure as code (IaC) security and Kubernetes security posture management (KSPM). It unifies full asset discovery, deep risk analysis, runtime threat detection and compliance reporting, combined with pinpoint visualization and step-by-step guidance.

“Although organizations recognize the need to implement a comprehensive cloud infrastructure security program, they often lack the in-house multi-cloud expertise to manage it themselves. This is creating a significant opportunity for solution providers and MSSPs,” said Scott Hoard, Head of Global Channel Sales for Ermetic. “The new Ermetic Above the Cloud program is designed to meet the distinct needs of these two types of channel partners. We have also created a certification program that provides the technical skills to set our partners up for success, while improving their efficiency and profitability.”

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