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C3 AI Relocates EMEA Headquarters to Central London

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C3 AI Relocates EMEA Headquarters to Central London

The Finsbury office will expand as C3 AI continues to invest deeply in the UK

C3 AI , the Enterprise AI application software company, has announced the relocation of their European, Middle East and Africa (EMEA) headquarters from Paris, France to London, United Kingdom.

“Our new EMEA headquarters represents an important next step for C3 AI,” said C3 AI CEO Thomas M. Siebel. “As a global company, we are proud to call London our EMEA base and we look forward to the opportunity for even closer collaboration with the UK’s world-class technology and artificial intelligence experts, businesses, and institutions.”

C3 AI has had a presence in Europe since the company’s inception in 2009, with offices currently located in London, Paris, Munich, Rome, and Amsterdam. The decision to relocate the central EMEA operation to London ties in with the business’s ambitious 2023 targets. These include offering solutions to digitally transform healthcare, boosting the UK’s energy supply, as well as more generally implementing cutting-edge technology to drive productivity and help businesses grow.

Read More: SalesTechStar Interview with Ketan Karkhanis, EVP & GM, Salesforce Sales Cloud

The premier site located in Finsbury is currently home to C3 AI’s UK-based team of highly skilled employees developing tools, applications, and platforms for a range of clients across a breadth of sectors including healthcare, defence, and across government.

The decision affirms C3 AI’s commitment to the UK and the HQ move will create additional jobs across AI and STEM fields.

“The move welcomes the opportunity to attract the UK and Europe’s finest talent and will further establish C3 AI’s presence and brand in the United Kingdom,” said Siebel. “We have a great future here in London, and this move is a demonstration of our belief that the UK is at the forefront of technological innovation, and a key step to achieving our ambitious 2023 targets.”

Read More: In Economic Uncertainty, Double Down on Your Customers

Welcoming the announcement, Michelle Donelan, Secretary of State for Science, Innovation and Technology, said, “AI is one of the five critical technologies that are central to the Government’s Science and Technology Framework, which delivers £370 million of new investment and a raft of measures to attract the brightest talent to the UK.”

“Today’s announcement is a big step towards cementing the UK’s status as a global AI hub. C3 AI’s investment will create further highly skilled jobs and economic growth in the UK, while delivering the innovating technology to unlock solutions that transform healthcare, reduce energy prices and increase productivity.”

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Emircom Selects Leading SymphonyAI Enterprise AI SaaS Solutions to Accelerate Digital Transformation

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Emircom Selects Leading SymphonyAI Enterprise AI SaaS Solutions to Accelerate Digital Transformation

Emircom will offer SymphonyAI Summit and Industrial solutions to its customers across the Middle East and Africa

SymphonyAI, a leader in high-value enterprise AI SaaS for strategic industries, announced a strategic partnership with Emircom, the leading provider of information and communications technology (ICT) solutions in the UAE and KSA, to deploy SymphonyAI IT and manufacturing solutions to Emircom customers across the Middle East.

Emircom modernizes and reinvents IT through proven, progressive, and purposeful solutions that enable digital transformation, collaboration, and the value of cloud services. Under the agreement, Emircom customers will gain access to SymphonyAI Summit’s full IT suite and SymphonyAI Industrial’s KPI 360™ APM 360™, MOM 360™, and Proceedix solutions. These AI applications will strengthen Emircom’s portfolio, enabling companies to achieve rapid time-to-value by providing critical solutions that help digitize and optimize operations.

“To deliver the highest quality solutions, we partner with the best in the business,” said Mohamad Abou-Zaki, CEO of Emircom. “Our strategic partnership with SymphonyAI demonstrates our commitment to provide our customers the most innovative, reliable, and transformative technology solutions. We are pleased to partner with the SymphonyAI Industrial and Summit teams as we know that together we will deliver true business outcomes to our customers.”

“This partnership with Emircom will deliver high customer value through AI-powered solutions,” said Sanjay Dhawan, CEO of SymphonyAI. “Our enterprise AI solutions are built to help customers achieve digital transformation with ease, and we look forward to working with the Emircom team to help provide well-rounded tools to our customers.”

Read More: SalesTechStar Interview with Niels Fogt, Director of Automation Solutions at Tray.io

Expanding IT Service Offering

With support from SymphonyAI Summit for IT and enterprise service management, Emircom gains access to valuable resources for its outsourced and managed services, helping customers accelerate their digital transformation and achieve revenue goals. SymphonyAI Summit’s enterprise-grade portfolio includes the following:

  • IT Service Management – An easy-to-use and administer centralized service portal for all service requests, including IT, HR, admin, facilities, and other organizational functions
  • IT Asset Management – Full-featured hardware and software asset management that takes care of all asset lifecycle and inventory needs while lowering total cost of ownership (TCO)
  • Enterprise Service Management – Service, support, and management capabilities that address ITSM, ITAM, and other needs of an organization by connecting processes and operations across an entire enterprise
  • Service Automation – An orchestration solution that automates service request fulfillment, incident remediation, resource provisioning, and IT workflows using a scalable, independent automation engine
  • CINDE Virtual Agent – A conversational interface and decision engine for ticket resolutions that uses sophisticated natural language processing technologies to understand the intent of an issue and intelligently resolve incoming issues automatically.

Read More: Give Shoppers What They Want: How Live Shopping Bridges the Gap Between Social Commerce and Customer Care

Enhancing Manufacturing Operations

Emircom’s manufacturing clients will have access to the following SymphonyAI solutions to help them manage assets and workflows in manufacturing operations:

  • KPI 360 – A solution that helps companies get a single view of all operations using real-time data from many sources. Users can quickly monitor KPIs in real time through out-of-the-box alerts, notifications, flexible visualizations, and analytics.
  • APM 360 – An asset predictive maintenance solution that monitors overall machine health with real-time prescriptive monitoring and predictive maintenance for critical plant equipment.
  • MOM 360 – Built on a composable, workflow-driven application architecture that enables organizations to turn on and implement only the operational processes required, thus reducing time-to-value compared to traditional MES solutions.
  • Proceedix – A connected frontline worker solution that mobilizes people to handle even the most complex processes with human-driven procedure and instruction support, using a combination of glasses, smartphones, tablets, and PCs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

nOps Wins G2 High Performer and Leader Spring 2023 Awards

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nOps Wins G2 High Performer and Leader Spring 2023 Awards

nops-logo

nOps wins G2’s High Performer and Leader Spring 2023 Awards for their cloud management platform, emphasizing their commitment to customer satisfaction.

nOps, a leading cloud management platform, has recently been recognized as High Performer and Leader in the Spring 2023 G2 Awards. The platform provides real-time visibility and automated compliance checks to help businesses optimize their AWS infrastructure, improve cloud security, reduce costs, and maximize performance.

For those who may not be familiar with G2, it is a prominent and respected software review platform that ranks products and platforms based on authentic reviews from verified users. Winning the High Performer and Leader awards from G2 is a significant achievement for any software industry company.

Apart from these two recognitions, G2 has recognized nOps for its excellent performance in various categories, including:
– G2 High Performer Mid-Market Spring 2023
– Best Meets Requirements Mid-Market Spring 2023
– Easiest To Use Mid-Market Spring 2023
– Fastest Implementation Mid-Market Spring 2023
– Users Most Likely To Recommend Spring 2023
And many more!

Read More: Klarna Brings Smoooth Shopping To ChatGPT

Earning these awards from G2 is a testament to nOps’ commitment to customer satisfaction and excellence in the cloud management space. The company’s focus on providing top-notch solutions that address the needs of its customers is what sets them apart from its competitors.

“The feedback received from customers has been invaluable to nOps, and we promise to continue working hard to provide the best cloud management solutions to help you save the most.” said nOps’ CEO – JT.

Read More: SalesTechStar Interview with Ryan Neu, co-founder and CEO at Vendr

In conclusion, nOps’ recent recognition as a High Performer and Leader in the Spring 2023 G2 Awards is a positive reflection of the company’s dedication to excellence and customer satisfaction. Congratulations to the entire nOps team on this well-deserved win!

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SalesScreen Goes Full Steam Ahead in the Spring G2 Release

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SalesScreen Goes Full Steam Ahead in the Spring G2 Release

From achieving leader status across every segment for sales gamification to being the highest-rated gamification platform on the implementation index

As another quarter comes to a close, SalesScreen seems to be right on track and steaming into new heights in all categories. From achieving leader status across every segment for sales gamification to being the highest-rated gamification platform on the implementation index, they seem to have hit their stride amid the tumultuous economy of 2023. Here is the full breakdown of their performance in the latest G2 release.

Read More: Best Places To Work – Ivalua Continues Its Award-Winning Streak With Comparably

Expanded Enterprise Capabilities

Scalability is crucial whenever a company looks at adding any software to its lineup, and this quarter, SalesScreen has been named as a leader in sales gamification across all segments from small businesses to enterprise clients. This economy of the past year has been difficult for companies of all sizes, and enterprise level companies saw massive expansions and retractions in their sales force. With so many financial questions up in the air, the ability to quickly shrink and grow a sales force has been a hot-button conversation. With SalesScreen, enterprise clients have been able to customize their needs while also getting the streamlined and simplified sales competitions they need to consistently hit their sales quotas.

Gamification Gets Greater

Sales gamification has been constantly growing and evolving, and for the last decade, SalesScreen has been one of the top sales gamification solutions in the world. With the latest G2 reports, they were not only named as leaders across every sales gamification category, but they were also named as #1 on the implementation index. Over the last few quarters we have seen SalesScreen sit atop the category for their unparalleled customer service, and it seems this has only gotten better for their sales gamification implementation.

Unrivaled Implementation & ROI

The best way to tell if a software is worth actually using is by listening to how customers have fared with their returns on investment. As of this report, SalesScreen has the second highest ROI ranking of any sales gamification software. When you partner this high return on investment with their #1 ranking on the implementation index, you can easily see what sets SalesScreen apart from the competition.

Overall, SalesScreen looks to be in the best shape yet. Their commitment to their customers and their ever-increasing feature set has really set them apart from the competition, and that trend only seems to be increasing. If you use SalesScreen or any other software, leave them a review on G2. Your feedback there helps establish the real competitive layout of almost every industry in tech and software.

Read More: Give Shoppers What They Want: How Live Shopping Bridges the Gap Between Social Commerce and Customer Care

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Acumatica Names Wayne Kimber Chief Financial Officer

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Acumatica Names Wayne Kimber Chief Financial Officer

Industry Veteran Selected to Lead Acumatica’s Finance Operations and Manage Cloud ERP Company’s Strong Growth

Acumatica, an industry-leading cloud ERP vendor, announced today that Wayne Kimber will be the company’s new chief financial officer effective today. With vast experience running finance operations in the technology industry, Wayne will lead all aspects of the company’s finance, accounting, business intelligence and legal functions. The seasoned industry veteran will play a pivotal role in managing Acumatica’s robust and sustained growth and be a key member of Acumatica’s Leadership Team reporting directly to CEO John Case.

Wayne has more than 30 years of experience leading high-impact teams at software and technology companies. Before joining Acumatica, Kimber was the chief financial officer of SymphonyAI and spearheaded that organization’s finance operations. He previously served as senior vice president of finance and chief accounting officer of Malwarebytes Inc. and held leadership roles as vice president of finance, senior accounting officer and corporate controller for several technology companies including Cloudera, Guidewire Software and Ariba Inc.

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

Wayne succeeds Nigel LeGresley, who has headed up the company’s finance operations for the past eight years. During LeGresley’s tenure, Acumatica has been the world’s fastest-growing cloud ERP company, and his strategic leadership has been instrumental in the rapid yet orderly expansion of the company, its customer base and the partner community. In 2022, the company flew past the 10,000-customer milestone and now has more than 600 employees worldwide. With 590 partners, the Acumatica Community continues to expand to meet the needs of its growing customer base.

“We are thrilled to have Wayne on board in this critical leadership position. He has the experience and skills to take the baton from Nigel and build on Acumatica’s impressive growth and industry leadership,” said John Case, CEO of Acumatica. “Wayne’s deep understanding of financial systems, coupled with his expertise in optimizing operational processes, will be a significant asset to the company as we expand our reach and strengthen our position in the market.”

Read More: How Price Optimization Can Simplify the Complex in Enterprise Sales

“As chief financial officer, there’s nothing more exciting than joining a vibrant company and community that’s growing rapidly in size and market share,” said Wayne Kimber. “I look forward to collaborating with the team to ensure that Acumatica continues to expand strategically and sustainably while delivering value to its customers and stakeholders.”

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NetApp Appoints Haiyan Song Executive Vice President and General Manager of CloudOps Business

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NetApp Appoints Haiyan Song Executive Vice President and General Manager of CloudOps Business

Cloud Industry Veteran to Lead Company’s Rapidly Growing, Highly Strategic Business Unit

NetApp, a global, cloud-led, data-centric software company, welcomed Haiyan Song as the new Executive Vice President and General Manager of its Cloud Operations (CloudOps) Business. Song brings with her a wealth of industry experience and expertise, having most recently served as Executive Vice President and General Manager, Security and Distributed Cloud at F5.

In her new role, Song will serve as a key member of the executive leadership team and report directly to NetApp CEO George Kurian. Song will be responsible for leading NetApp’s CloudOps business, which delivers innovative solutions and services that enable organizations to harness the power and enormous potential of the cloud to drive business outcomes. She will work closely with NetApp’s global customers, partners, and product teams to extend NetApp’s hybrid, multi-cloud leadership.

Read More: Gong Recognizes Ten Companies Driving Efficient Growth With Revenue Intelligence

“We are thrilled to welcome Haiyan to the NetApp team”

“We are thrilled to welcome Haiyan to the NetApp team,” said George Kurian, CEO, NetApp. “Her highly relevant and successful experience, and deep understanding of the cloud, data and security market will be invaluable as we continue to help our customers navigate the complexities of their multi-cloud journeys.”

Read More: SalesTechStar Interview with Jonathan Lister, COO at Vidyard

Prior to joining F5, Song held senior leadership positions at Splunk and HPE, as well as various engineering leadership roles at database management and ecommerce companies. Throughout her career, Song has been credited with implementing transformative initiatives that improved the competitive posture, and increased revenue in strategic business areas. She holds a master’s degree in computer science from Florida Atlantic University, has studied at Tsinhua University in China, and completed the Stanford University Graduate School of Business Executive Program.

“I am excited to join NetApp and lead the company’s efforts to be a strategic and operational partner to customers on their journey to the cloud and in the cloud,” said Haiyan Song, Executive Vice President and General Manager of CloudOps, NetApp. “Cloud is a key enabler for the new digital world powered by data and AI, but organizations of all sizes are still grappling with the complexities of developing and operating in multi-cloud environments. I look forward to working with the talented team at NetApp to deliver innovative solutions to help customers better manage this complexity and unlock the full potential of the cloud.”

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MokaChat Announces Microsoft Teams Integration To Revolutionize Customer Service

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MokaChat Announces Microsoft Teams Integration To Revolutionize Customer Service

This integration will allow businesses to engage with website visitors and streamline customer care and sales processes.

MokaChat.com is shaking up the world of customer care and sales processes with its innovative new live chat widget. This widget integrates seamlessly with Microsoft Teams, allowing businesses to chat with website visitors directly from Teams. This game-changer service makes it easier than ever for businesses to respond to their customers and website visitors.

As Microsoft Teams grows in popularity, businesses increasingly rely on it for communication and collaboration. MokaChat.com’s live chat widget is the perfect solution to help businesses directly engage with their website visitors from Teams.

“We are thrilled to introduce MokaChat.com to businesses as a seamless solution to engage with website visitors directly from Microsoft Teams. Our focus on innovation, customization options, and upcoming artificial intelligence features will help businesses streamline their customer care and sales processes. We believe that MokaChat.com will be an invaluable tool for businesses looking to create personalized experiences for their customers.” says the team at MokaChat.com

Read More: VMware Selects Renewtrak For Global Customer Retention And Growth

With a range of customization options available, MokaChat.com’s live chat widget can be tailored to match a business’s branding. Businesses can choose from custom colors, logos, text, default responses, and tab styles. For even greater customization, all plans include a free JavaScript API, giving businesses complete control over the design of their widget.

The live chat widget streamlines customer care and sales processes by seamlessly integrating into a business’s website. When a visitor initiates a chat session, MokaChat.com creates a dedicated thread for the conversation. The business’s team will see a notification in their Microsoft Teams channel, and any of the operators can join in the conversation at any time.

MokaChat.com’s live chat widget eliminates the need for businesses to keep multiple tabs open. With MokaChat.com, businesses can respond to customer inquiries in real-time, directly from Teams. Their commitment to innovation continues beyond the live chat widget. The company plans to include AI features shortly, further streamlining customer care and sales processes.

Read More: SalesTechStar Interview with David von Rothenburg, VP Sales and Alliances at Pitcher

MokaChat.com is focused on markets where technology, innovation, and capital can drive economic growth. Adding the company’s Teams app to a team is a breeze: select “Add to Teams” and choose “Install App” to get started. Businesses can add the MokaChat widget to their website by getting the widget code snippet from the MokaChat.com website.

In conclusion, MokaChat.com’s live chat widget is a revolutionary tool for businesses looking to streamline their customer care and sales processes. With its seamless integration with Microsoft Teams, customizable features, and AI capabilities, MokaChat.com is a must-have tool for any business looking to stay ahead of the curve. Businesses can sign up for a free 30-day trial in under 5 minutes without needing to provide a credit card.

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Amazon Announces its Latest Advances in Counterfeit Prevention for Customers, Brands, and Selling Partners

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Amazon Announces its Latest Advances in Counterfeit Prevention for Customers, Brands, and Selling Partners

Images, videos and logos | Amazon India

Amazon’s Brand Protection Report details how the company’s industry-leading technology and experts have increasingly deterred bad actors and prevented millions of counterfeit products from entering the global supply chain

Amazon, today released its third annual Brand Protection Report, highlighting how the company’s efforts to protect customers, brands, and selling partners from counterfeit products has resulted in more criminal referrals and industry partnerships than ever before. The report also demonstrates how the strategic combination of industry-leading technology and experts are successfully stopping bad actors and making an impact beyond Amazon’s store—identifying, seizing, and appropriately disposing of over six million counterfeit products in 2022, preventing them from reaching customers and being resold elsewhere in the global supply chain.

“We take pride in the progress our organization has made this past year, specifically further evolving our technology to stay ahead of bad actors and doubling down on our criminal referral and litigation efforts,” said Dharmesh Mehta, Amazon’s Vice President of Worldwide Selling Partner Services. “We’re appreciative of the growing industry-wide collaboration in this space, and look forward to continuing to innovate and work together to drive counterfeits to zero.”

Read More: SalesTechStar Interview with Niels Fogt, Director of Automation Solutions at Tray.io

“We take pride in the progress our organization has made this past year, specifically further evolving our technology to stay ahead of bad actors and doubling down on our criminal referral and litigation efforts”

Amazon’s Brand Protection Report highlights progress in four key areas: 1) robust proactive controls to protect its store, 2) powerful tools to protect brands, 3) holding bad actors accountable, and 4) protecting and educating customers:

Increasingly Deterring Bad Actors: Our robust seller verification, including connecting one-on-one with prospective sellers through video chat, coupled with continued advancements in our machine learning-based detection, are deterring bad actors from even attempting to create new Amazon selling accounts. In 2022, we stopped over 800,000 attempts to create new selling accounts, preventing bad actors from publishing a single product for sale—down from 2.5 million attempts in 2021, and 6 million attempts in 2020.

Expanded Adoption of Brand Protection Tools: We continued improving our automated protection technologies which leverage our partnership with brands enrolled in Brand Registry and the data they provide us, reducing the need for brands to find and report infringements. In 2022, adoption of our brand protection programs continued to grow—and at the same time, the absolute number of valid notices of infringement filed by brands in Brand Registry decreased by over 35%.

Holding Counterfeiters Accountable and Stopping Them From Abusing Our Store and Others: Our efforts to identify and dismantle counterfeit organizations are working and making a positive impact. In 2022, Amazon’s Counterfeit Crimes Unit sued or referred for investigation over 1,300 criminals in the U.S., UK, EU, and China. We continued to partner with brands and law enforcement to not only stop these bad actors, but we also worked to go upstream from the counterfeit signals we detected to identify, seize, and appropriately dispose of over six million counterfeit products. This prevented them from being resold anywhere in the supply chain.

Strengthening Consumer Education: In partnership with the U.S. Chamber of Commerce and U.S. Customs and Border Protection, we built marketing campaigns that helped educated consumers about how to shop safely and ensure they were purchasing authentic products, while also ensuring they understood the harm and dangers of purchasing counterfeits. These campaigns reached over 70 million consumers in the U.S.

Read More: Spiff Tops Multiple G2 Spring Reports For Sales Compensation

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Aqua Security Doubles Channel-Driven Revenue Year Over Year

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Aqua Security Doubles Channel-Driven Revenue Year Over Year

Aqua Advantage fosters lasting relationships and streamlines revenue generation, leading to substantial program growth

Aqua Security, the pioneer in cloud native security, announced it doubled channel-driven revenue year over year. This growth follows the launch of a new partner program, Aqua Advantage, which focuses on enabling a strong group of strategic partners across key regions. The new approach has been well-received by partners, leading to 500% growth in partner driven pipeline. Indirect revenue is increasing steadily and now accounts for more than 65% of Aqua’s overall revenue.

Jeannette Lee Heung, Senior Director, Global Channel and Alliances at Aqua, and one of CRN’s 2023 Channel Chiefs, attributes the success to Aqua’s simple approach. The new program forgoes the traditional multi-tiered structure with complex discount models, to instead build mutually beneficial strategies that support partners’ goals and bolster ongoing revenue generation through services delivery and referral incentives. Aqua Advantage was recognized by CRN in its 2023 Partner Program Guide.

“Since the launch of Aqua Advantage, we have heard from countless partners that our model is impressively simple, which makes it easy to help their customers leverage cloud native security tools,” said Lee Heung. “We’ve streamlined onboarding, deal registration and training so that partners have faster, more effective paths to revenue, and better enablement to support their customers in delivering Aqua’s cloud native security solutions. They have all responded positively and seen success.”

Read More: DocuSign Announces CFO Transition Plan

New Support Services & Training

Aqua Advantage has also amped up its support services training. Now, enabled partners have the resources they need to help customers efficiently deploy and manage Aqua’s technology on a broader scale, even if they previously lacked the staff or skillset. Partners are equipped to support customers with long-term roadmaps, which fosters lasting customer relationships and continued revenue opportunities. The program’s enhanced benefits have enabled the team to forge new relationships within the partner ecosystem, and Aqua has doubled its number of partners year over year.

Aqua is constantly evaluating ways it can add value for partners. The most recent additions include two new certification programs: Aqua Sales Certification and Aqua Certified Sales Engineer. Each of these certifications are the result of partner feedback and diligent efforts to evaluate partner needs and provide the support necessary to drive success. As the Aqua Advantage program continues to evolve over the next year, Aqua will expand its offerings to better support MSP partners. Other goals include doubling revenue from partner sourced opportunities, expanding its partner ecosystem by 50 percent, growing the channel team and increasing co-branding marketing.

Read More: SalesTechStar Interview with David von Rothenburg, VP Sales and Alliances at Pitcher

One Integrated, Comprehensive Platform

Partners are looking to consolidate the solutions they offer to their customers. The Aqua Cloud Security Platform protects the entire development life cycle from code to cloud and back, and is the industry’s most integrated cloud native application protection platform (CNAPP). After expanding its platform with fully integrated Software Supply Chain Security, it is the only solution with the end-to-end context to accurately identify and stop threats in any phase of the application life cycle.

“Partners love working with Aqua because we offer a comprehensive cloud native security platform that is easy to deploy and manage from a single dashboard. They can streamline workflows and reduce overhead while confidently delivering holistic security services for their customers,” said Lee Heung.

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