Home Blog Page 985

LEAFIO AI Launches New Assortment Management Solution for Retail, Distribution, and CPG Sectors

Contact us / Leafio

LEAFIO announces an Assortment Management software solution for Retailers and the CPG sector, enabling businesses to optimize product offerings and boost sales.

The LEAFIO AI Retail Solutions team is excited and proud to announce the release of the Assortment Performance solution that will help our clients achieve a new level of excellence in retail, distribution and manufacturing management.

With dozens of successful projects in various industries under our belt, we have gained not only experience in supply chain optimization but also the pains that our customers and partners constantly face.

Thus, we identified the most frequent challenges faced by our clients in the assortment management sphere:

– Lack of ability to adapt quickly to an ever-changing market;
– Missed sales due to insufficient control of product availability in stores;
– Frequent intuition-guided decision-making;
– Lack of a unified standard and centralized approach to analytical data;
– Lack of time to address strategic issues;
– Lack of transparency in reporting can lead to distorted data perception.
– These problems can be easily solved by systematic assortment management based on deep analytics and with the help of modern algorithms.

Read More: 5 Ways Data-Driven BDR Leaders Motivate Their Teams

“Our cloud solution can be an external module in any accounting system that will dramatically speed up decision-making. You will be able to get the analytics you need in two clicks. The main point of the system is to give the business as much time as possible for the assortment management strategy and do fewer unnecessary routines,” says Alex Medwin, CEO of LEAFIO Inc.

LEAFIO Assortment Performance offers users a range of tools and benefits that work effectively with even the widest assortment in a highly variable and unpredictable environment.

1. Insights generated by advanced algorithms

The system constantly analyzes category changes and their results. Based on these, LEAFIO Assortment Performance offers qualitative improvements that will help you work more effectively with your assortment.

2. Strategic assortment vision

Users can create their category management and development strategy and regularly compare it to the results in LEAFIO Assortment Performance. The personal assistant will highlight what should be focused on to achieve these set goals.

3. Automatic store cluster creation and analysis

This solution has an intelligent automatic store clustering function that uses system algorithms. And users can adjust them easily and quickly if needed. Different categories can have their own store consolidation logic, and all this combined will influence the final assortment of each store. The system will take into account not only sales but also average check-ups, layout specifics and many other factors. The user can also group stores manually based on the desired parameters. Thus, you can track the overall performance of the specific stores and quickly track the availability of each SKU there according to the store’s assortment matrix.

4. Building a holistic assortment management business process

A complete set of LEAFIO tools allows the category manager to organize the assortment management process in a category, considering such stages as planning, analysis, adjustment and optimization.

5. Diving into all category levels for data-driven decision making

A category manager can take a deep dive into every detail of their category and determine which SKUs are underperforming, how new products sell, which SKUs are missing from which stores, and much more. The system can also identify top-movers, traffic and turnover generators, or high-status products. All this information can be used for analytics and informed decision-making.

6. Advanced in-depth analytics

The system contains quite a number of useful reports, which imply the right focus on working with the assortment, for which the category manager is responsible. You can flexibly customize all the reports and get insights in just a few clicks and quickly react to problems, surges/declines in sales, revenues and profits.

With the help of reports, you can analyze and control in detail:

– suppliers’ statistics;
– SKUs that are candidates for withdrawal from the assortment;
– sales of new assortment items;
– remains in stores and warehouses, where it will be clear-cut in each store what the current balance is and its belonging to the assortment matrix;
– missed sales;
– identified/unidentified customers;
– and many other things that are related to the daily work of category managers in advanced companies.
If a category or SKU has potential for improvement, the system will always show you what to focus on.

7. User-friendly and intuitive interface

With LEAFIO Assortment Performance, all decision-makers will have quick access to visually comprehensible sales and category status data.

“Assortment Performance is a new level of transparency for the commercial departments of retail companies, distributors and manufacturers. Flexibility in customization makes the solution accessible to small businesses and large corporations equally.”

Read More: SalesTechStar Interview with Ryan Neu, co-founder and CEO at Vendr

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Calix Welcomes John Durocher as Chief Customer Officer To Lead Its Rapidly Growing, Award-Winning Customer Success, Services, Education, and Support Organization

A pioneer who helped define the customer success function in the cloud industry during his 16-year tenure at Salesforce, John Durocher joins Calix to lead the expansion of its market-leading customer success organization to accelerate customers’ transformation from a legacy broadband operating model to a managed service innovation model that meets the changing needs of their communities

Calix, Inc appoints John Durocher as its chief customer officer (CCO), demonstrating its long-term commitment to helping broadband service providers (BSPs) succeed in a transforming industry. Calix plays a critical role in this endeavor by enabling BSPs to differentiate themselves in their markets, provide superior experiences, and transform their business models through its unique platform and managed services.

John is a cloud industry pioneer with over 30 years of experience helping customers achieve breakthrough business transformations and maximize technology investments. He was most recently an executive vice president at Salesforce, where he ran customer success, support, services, and renewals. He is widely recognized as one of the founders of customer success in the cloud industry.

As CCO at Calix, John will leverage his extensive experience to scale and expand Calix Customer Success Services, Professional Services, Education Services, and Global Support Services. This will further enable BSPs to thrive in an increasingly competitive market by allowing them to differentiate, improve subscriber satisfaction, and increase revenue and margins—ultimately making a positive impact in their communities.

John succeeds Martha Galley, who has served as Calix chief customer success officer since 2018 and founded the company’s customer success function. Since its inception, the customer success organization has enabled thousands of BSPs to transform their businesses and grow their value for the communities they serve. Over several months, Martha will transition to executive vice president of corporate social responsibility (CSR) at Calix. This new function will allow her to go well beyond Calix environmental, social, and governance (ESG) goals by expanding partnerships with customers through joint ESG initiatives.

Read More: Klarna Brings Smoooth Shopping To ChatGPT

“The chance to lead the renowned customer success, services, education, and support organization at Calix as they work with BSPs to uplift their rural communities is a once-in-a-career opportunity,” said John Durocher. “Calix is built on the transformational mission to enable BSPs to simplify their business and excite their subscribers to grow their value and enrich life in their regions. With the massive influx of public, private, federal, and local funding entering the industry, the teams at Calix are working with BSPs of all types and sizes to significantly impact the future of their communities and society. I’ve watched with deep admiration as the customer success organization at Calix set a new broadband industry standard for customer enablement and support services under Martha’s extraordinary leadership. I look forward to reaching great new heights together.”

As one example of the expanding investment in customer success, John will oversee the expansion of Calix Business Insights Services, which launched in October 2022. This capability enables even the smallest BSPs to leverage the data available in Calix Cloud® to build business-transforming action plans faster and with significantly deeper insight than a data-blind and slow-moving legacy competitor.

Read More: SalesTechStar Interview with Ryan Neu, co-founder and CEO at Vendr

“Our 12-year, $1+ billion investment in the industry’s only end-to-end cloud, software, and systems platform has matured at a pivotal time in the broadband market,” said Michael Weening, president and chief executive officer at Calix. “Legacy providers are coming to grips with the fact that the dumb-pipe speed strategy they have used for decades is a fast path to business decline. Calix-partnered BSPs work closely with our teams—well beyond our unique platform—to completely transform their businesses. The Calix customer success organization is at the forefront of this critical partnership for change. I am thrilled to have the opportunity to work with John again as he brings extensive knowledge to guide our teams in supporting our customers’ success. Furthermore, John’s decision to join Calix, when he could have gone to any company in the cloud industry, is a testament to how inspiring it is to support our customers’ purpose: transforming communities for generations to come.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centers

SuccessKPI_logo_web

AI-driven Insight and Action platform integrates with Zoom to deliver an unprecedented understanding of and ability to delight customers

SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centers.

This integration allows Zoom Contact Center customers to blend data across all their customer channels to drive improved agent and customer experience (CX). Now Zoom Contact Center customers will be empowered with a single source of truth to make data driven decisions.

“We’re excited about our new product integration with SuccessKPI,” said Kentis Gopalla, Head of Ecosystem – Zoom Contact Center & Zoom Phone, at Zoom. “This integration allows us to improve and deliver world-class customer experience (CX) to our business users.”

The SuccessKPI insight and action platform is an on-demand experience analytics solution that Zoom customers can activate within minutes to provide contact center management and agents with an actionable 360-degree view of customer interactions across channels.  The solution provides instant access to dozens of visualizations and reports combined with the power of real-time playbooks and alerts to drive better business outcomes and an improved customer experience.

Read More: Prime Focus Technologies Launches CLEAR Localize At NAB 2023

Zoom Contact Center is an omnichannel contact center solution that is optimized for video and supports a robust suite of channels, including voice, web chat, SMS, and video. The solution combines unified communications and contact center capabilities into one experience with the ease and simplicity of the Zoom platform.  The Zoom solution streamlines communication and fosters more efficient collaboration between back-office experts and contact center staff to augment the customer experience.

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

“Teaming up with Zoom brings our visions of delivering great customer experiences (CX) for businesses across the globe together,” said Emil Modugno, VP Sales and Channel, SuccessKPI. “With Zoom, our unified solution immediately improves businesses’ ability to serve and delight their customers through advanced technology, analytics & actionable insights.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

nShift: Protect Profitability by Prioritising Post-purchase Performance

As new research finds almost 70% of shoppers expect retailers to improve their customer experience, nShift offers three recommendations to help retain customers and grow revenues

Retailers must prioritise improving the post-purchase experience or risk losing almost 70% of their customers. That’s the message , from nShift, the global leader in parcel delivery management and shipment software.

According to recent research, 69% of consumers want retailers to improve their customer experience. With half of European customers saying that they would switch retailers after a single bad experience, retailers must rethink their CX strategy beyond the point of purchase.

“The customer experience doesn’t end at the checkout but it’s where the customer relationship begins,” said Sean Sherwin-Smith, Product Director Post-Purchase at nShift, “The stage when customers move from handing over their money, to receiving – and perhaps returning – their goods is when the stakes are highest:  customer loyalty is hard won, but easily lost.”

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

nShift suggests three key steps retailers and webshops of all sizes can take to turn their delivery capability into powerful moments of truth for customers:

  1. Provide a seamless delivery experience – take unnecessary complexity out of delivery management, ensure customers receive their parcels how they want to receive them
  2. Personalise the process – shoppers want to track their products and receive relevant updates through the mobile and social channels where they live their digital lives, not the ones the retailer dictates
  3. Make returns simple – simple returns are a key driver of customer loyalty and retention. The right returns policy, implemented well, can minimise losses, and turn up to 30% of refunds to exchanges

Sherwin-Smith concluded, “Good customer service is no longer enough to build loyalty and grow revenue. The future of growth is about becoming ‘customer obsessed’.”

Read More: How Price Optimization Can Simplify the Complex in Enterprise Sales

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Genesys Launches Industry-First Automated Trial and Purchase Experience, Making Rapid CX Innovation Simpler for Small- to Mid-Sized Organizations

Activate Genesys Cloud CX contact center capabilities in minutes with GCXNow

Genesys®, a global cloud leader in experience orchestration, today introduced the GCXNow™ offering, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution. With a free automated self-service trial that can be activated in minutes, organizations can use GCXNow to explore the Genesys Cloud CX™ platform and scale users and capabilities on demand. GCXNow enables organizations to build the foundation they need on Genesys Cloud CX to orchestrate personalized, empathetic, end-to-end customer experiences across phone, email, chat, text and social channels.

Consumers today know what’s possible in customer experience (CX), and they expect all businesses to provide seamless levels of support across voice and digital channels, whether it’s a large online retailer or local independent store. According to the upcoming “State of Customer Experience” report from Genesys (available in April 2023), 86% of consumers surveyed said that a company is only as good as its service and nearly one-third of consumers said they switched brands after poor service in the past year.

To keep up with consumers’ expectations, GCXNow allows organizations of any size to leverage modern CCaaS capabilities faster and more cost effectively. Small- and mid-sized businesses (SMBs) have the opportunity to nimbly shift with the pace of technological innovation, allowing them to rapidly expand their market reach, manage costs and provide the highest quality of customer support.

Recent market research from Genesys and Savanta1 found that 82% of respondents from mid-market organizations said providing better customer service and driving revenue growth and profit margins are two of their top business priorities, yet only 57% perceived this business outcome to be performing at the “extremely well” level. Additionally, nearly two-thirds (71%) of CX leaders said that implementing a customer experience platform that integrates systems is a top priority in 2023.

Read More: Prime Focus Technologies Launches CLEAR Localize At NAB 2023

Genesys has strong roots in helping SMB and mid-market businesses deliver exceptional personalized experiences. In fact, companies in those market segments made up over 50% of the more than 4,500 Genesys Cloud CX customers as of the company’s fiscal year 2023 (February 1, 2022, to January 31, 2023). GCXNow for Genesys Cloud CX delivers pre-configured workflows for interactive voice response, email, messaging and bots. This allows small- to mid-sized businesses to more easily adopt and drive value from the latest in digital and artificial intelligence innovation.

With GCXNow, Genesys Cloud CX delivers the following benefits to customers:

  • Frictionless free trial to production: In minutes, organizations can access their own non-production instance of Genesys Cloud CX for 30 days, allowing them to quickly evaluate capabilities against current and future needs. Getting started is easy with access to preconfigured workflows, an in-depth trial support center and the ability to consult with a product expert within the application to ensure success. When the trial is complete, organizations will soon be able to seamlessly carry forward their configurations once purchased.
  • In-app purchasing: Starting this summer, organizations will be able to easily convert from trial to a subscription in-app with a credit card, without interfacing with sales. They’ll have the flexibility to enter into an annual agreement, with the choice to pay up-front or monthly.
  • Intelligent on-boarding: To ensure a smooth user experience, GCXNow uses advanced automation that’s constantly monitoring, learning and evolving. Organizations can leverage in-app guidance and tutorials driven by advanced telemetry that considers individual data and system-wide trends, helping to drive ongoing value for users.

Mary Wardley, program vice president, Customer Care and CRM at IDC, said, “Most businesses are challenged to keep up with the standards of modern consumers in today’s complex experience economy, especially smaller organizations. They need accessible technologies and tools, and the flexibility to deploy and grow capabilities on their terms. Through GCXNow, Genesys is enabling this segment control of the evaluation and buying process with the addition of expert help, if needed. A true win for organizations with technology needs but low resources who need to spend their money wisely.”

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

“Today, small- to mid-size companies increasingly want a more agile experience for exploring technology that simultaneously matches their nimble and innovative nature,” said Olivier Jouve, chief product officer, Genesys. “GCXNow helps us fulfill our objective to make it easier for any organization to innovate using advanced experience orchestration capabilities. By delivering an automated and curated self-service experience for Genesys Cloud CX, organizations can get up and running faster with a full-featured solution, helping them drive immediate value for their customers, employees and business.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Experlogix Releases 2023 CPQ and Document Automation Trends Report

A new report from Experlogix, a global leader in CPQ (Configure, Price, Quote) and document automation solutions, reveals four key trends for business technology in 2023, with the desire for accessible and secure software topping the list.

The report explores the pressures companies face as they grow their businesses while supporting hybrid workplaces. The findings also identify the factors that business leaders consider most important for their future technology purchases.

“Our goal was to find out from business leaders how CPQ and document automation technology is impacting their workflows and what challenges are causing the most friction right now,” said Bill Fox, CEO of Experlogix. “The big takeaways for me are the high demand for solutions that non-technical users can leverage, and how employees feel better about their work when they are adequately supported to use the tools at their disposal.”

Read More: How Price Optimization Can Simplify the Complex in Enterprise Sales

Key CPQ and document automation trends from the report include:

  1. Accessibility and security will be the top tech concerns in 2023. Respondents said implementing low-code or no-code solutions (78 percent) as well as ensuring data security (74 percent) will be critical to scaling business.
  2. Investment all the way down. The two most common barriers to user adoption of CPQ and document automation technology were employee training and leadership support.
  3. A cause for optimism. Medium-sized businesses (49 percent) are the most optimistic amid macroeconomic disruption and place the most value on improving the employee experience as a strategy for customer success and retention.
  4. It’s the little things. A majority of business leaders said CPQ and document automation tools have a demonstrable impact on business success by enabling teams to work faster and more confidently. The technology resulted in significant improvements in customer interactions, employee experience, and profitability.

The report also discusses the critical challenges addressed when companies of any size optimize CPQ and document automating technology investments for success.

Top challenges CPQ addresses:

  • Processing customer quotes at speed
  • Improving adoption and utilization of existing solutions
  • Ensuring customer quotes align with actual production capabilities

Top challenges document automation addresses:

  • Aligning sales and production
  • Improving adoption and utilization of existing solutions
  • Improving internal and external communication

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

New Contact Center Benchmark Report From Replicant and Demand Metric Reveals Automation as Top Priority in 2023

Majority of Leaders Are Preparing for an Economic Downturn by Investing in Technology

Replicant, the leader in the Contact Center Automation market, released a benchmark report on The Impact of Economic Uncertainty on Contact Centers. The research, conducted in partnership with global research and advisory firm Demand Metric, explores how contact centers are planning for and responding to an economic downturn. More than 150 primary contact center decision-makers were surveyed, lending powerful insights into how the industry is leaning on technology, making staffing changes and budgeting strategically to navigate the current landscape.

“Contact Center leaders are under enormous pressure today. They are tasked with improving customer service even while working with flat or declining budgets,” says Gadi Shamia, co-founder and chief executive officer of Replicant. “In this environment, more and more companies are turning to Contact Center Automation to help address these challenges. This benchmark survey shows clearly that companies are investing in automation to lower costs and improve efficiency, even while maintaining or improving customer satisfaction.”

Read More: SalesTechStar Interview with Ryan Neu, co-founder and CEO at Vendr

Technology Investments & Automation are Top Priorities

The benchmark survey included 150 contact center leaders and primary decision makers across industries. The results included these important findings:

  • 68% of respondents report that “automating customer service” is the #1 priority for new technology investments
  • 93% report that they are preparing for an economic downturn in some way
  • 61% believe that technology investments are a hedge against an economic downturn this year
  • Customer satisfaction continues to be the #1 KPI for contact center leaders, with 81% ranking it first
  • For contact centers that expect to reduce headcount this year, agents will be the primary target for layoffs and hiring freezes

Despite Pressures, Most Leaders Remain Optimistic

There is still a strong level of optimism among contact center leaders, with 74% reporting that they are either slightly or very optimistic for this year. But if they’re forced to perform layoffs, 81% of study participants expect a “slight” to “significant” impairment of their center’s ability to perform its core mission.

Improving Efficiency & Performance

In a time of economic uncertainty, efficiency has become the gold standard in contact centers. Fortunately, 70% of contact center leaders and strategists in the study report “slight” to “significant” efficiency level improvements taking place this year. The top three drivers for improving efficiency will be a combination of investments in automation (57%), better agent training (58%) and improved agent productivity (60%).

Read More: 5 Ways Data-Driven BDR Leaders Motivate Their Teams

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Conga Composer Earns Spot on G2’s 2023 Best Software Awards for Best Software for Office Products

Company’s market-leading document generation product receives recognition for second time

Conga, the global leader in Revenue Lifecycle Management solutions, announced it has been named to G2’s 2023 Best Software Awards, placing 16 on the Best Software for Office Products list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.

This is Conga’s second time receiving G2’s Best Software Award recognition, earning its place this year thanks to Conga’s solutions designed to make company revenues more predictable. This announcement comes on the heels of Conga being awarded as a G2 Grid Report leader in all four key categories for Winter 2023, Winter 2022, Spring 2022, Summer 2022, and Fall 2022.

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

“We’re extremely proud to create products that inspire such gracious feedback from our user community,” said Noel Goggin, CEO, and Culture Leader, Conga. “Thank you for supporting our work at Conga and sharing your feedback on G2. This recognition serves as a true testament to our ongoing efforts to help businesses transform and automate operations to increase revenue lifecycle certainty and ultimately drive better business outcomes.”

“While G2 publishes the Best Software Awards each year, they’re really awards from customers,” said Sara Rossio, Chief Product Officer at G2. “Representing a vote of confidence from real software users, these awards also spotlight those that have risen to the top among thousands of companies. With 2 million+ verified software reviews, the most in a single destination, our marketplace features more than 145,000 products and services across 2,100 different categories. Congratulations to all those named, as buyers will continue to lean on these awards as a trusted source to inform their software decisions in the year ahead.”

The top 100 companies are ranked based on a combination of Satisfaction and Market Presence scores for each vendor, and the top 100 products are ranked based on reviews across all categories they are a part of. To be recognized as a Best Software Award winner, a software company or product must receive at least 50 approved and published reviews during the 2022 calendar year. Scores reflect only data from reviews submitted during this evaluation period.

Read More: How Price Optimization Can Simplify the Complex in Enterprise Sales

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Logile Launches Complimentary AI and ML Forecasting Pilot Program Enabling Retailers to Experience the Retail Industry’s Most Accurate Forecast

Fully automated program includes an 8-week daily forecast for up to 100 locations and 10 drivers

Logile, Inc., the leading retail labor planning, workforce management, inventory management and store execution provider, announced the availability of its new complimentary Forecasting Pilot program available to all retailers. Retailers can sign up and use the industry’s most powerful, accurate AI and ML-driven metric forecasting through a fully automated self-serve platform.

Read More: SalesTechStar Interview with Ryan Neu, co-founder and CEO at Vendr

Attaining the best possible forecasting accuracy is critical to retail decision making and operational efficiency in today’s uncertain and ever-changing environment. Designed to provide an easy, fast and low-risk way to sample the power of Logile’s forecasting platform, pilot participants can opt for 8 weeks of daily forecasts for up to 100 locations and 10 metrics. Results will be published to the participants within 7 days after submitting their parameters and historical data.

In past competitive evaluations, Logile’s forecasting has outperformed all our competition. Using the latest artificial intelligence and machine learning-based algorithms, Logile generates forecasts at each individual metric level averaging above 97+ percent daily accuracy—the best in industry. The potential benefits are compelling: For WFM, every 1 percent improved accuracy can yield up to 50 percent reduction in overtime, half a percent decreased labor costs, 6 percent improved conversion and 12 percent improved customer satisfaction. For Ordering, an accurate forecast leads to stock on shelf at the right time while avoiding either unnecessary over-stocking, or even worse, an out-of-stock situation.

Read More: 5 Ways Data-Driven BDR Leaders Motivate Their Teams

Highlights of our platform:

  • Completely integrated with weather and climatology to provide the best opportunity to support seasonality and weather-bound shopping behavior
  • Full Forecasting solution drills down to the SKU and UPC level with forecasting support at sub-category, category and volume group level
  • Continuous reforecasting and self-learning that keeps improving over time translate into forecast accuracy improvements of 15-20 percent for the average business
  • Provides further deep-down understanding at each individual layer and what that layer contributes to the forecast (e.g., weather, promotion, special events, holidays, day of the week, etc.)

“Now more than ever, the ability to accurately forecast demand and labor requirements is critical to retailers’ success navigating economic and market volatility, controlling labor costs and preserving service levels. We welcome you to experience the accuracy with your own data—and with complete privacy, access control and security—the power of the Logile Forecasting Platform as the most accurate and intelligent forecasting platform available today in the industry. We are excited to provide this complimentary Forecasting Pilot program with no obligation,” said Purna Mishra, Logile Founder and CEO. “We are confident retailers will be intrigued and delighted when they compare our automated forecast results with their actuals and legacy forecasts. Our mission is to help retailers thrive with the best available tools, and this pilot should provide a window into what’s possible. Our enterprise forecasting solution introduces many additional features that bring even more precision to the game.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

NewRocket Enhances End-to-End Quoting Experience with Provus Services Quoting Cloud

This new partnership will leverage Provus’ proprietary AI technology to elevate NewRocket’s quote process

NewRocket, an Elite ServiceNow partner, announced  that it has partnered with Provus, Inc., an automated services quoting solutions provider, to use its services quoting platform. Provus’ end-to-end solution will enable NewRocket to offer an enhanced customer experience via automated estimation, pricing, and quoting.

NewRocket advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences. With 520+ consultants servicing over 4,000 projects for over 1,000 customers worldwide, NewRocket will leverage Provus’ centralized solution to automate the services quote process and deliver a better experience to NewRocket customers and internal sales teams.

Read More: SalesTechStar Interview with Scott Little, Chief Revenue Officer at WalkMe

“At NewRocket, we’re committed to helping enterprise leaders modernize and streamline operations. With Provus, we’ll be able to bring this ethos into our sales process and offer a smooth, personalized customer experience from the very start of the relationship,” said Ken McPherson, Chief Revenue Officer at NewRocket. “The Provus platform will also help us speed up sales cycles and reach more customers with proposals that meet their unique needs.”

The solution is built on the Salesforce platform and offers collaborative scoping, estimation, pricing and quoting capabilities that are fueled by artificial intelligence to empower service provider organizations to close more deals.

“We are excited about our partnership with NewRocket,” said Mahesh Baxi, CEO and Co-Founder of Provus. “As they continue to grow in the ServiceNow ecosystem, we’ll be able to empower their teams with the tools they need to enhance their entire services quoting process.”

NewRocket, a ServiceNow Elite Partner, advises and supports companies to design, implement, and manage digital workflows to improve employee and customer experiences. As an Elite Partner with all four ServiceNow workflow badges, NewRocket provides an end-to-end experience, supporting clients across all their workflow needs on the Now Platform with none of the technical debt. We bring innovative and creative solutions to over 1,000 customers around the globe in Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered more than 4,000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform.

Read More: How Price Optimization Can Simplify the Complex in Enterprise Sales

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.