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Krones Selects Icertis to Digitally Transform Contract Management

Icertis, the contract intelligence company that pushes the boundaries of what’s possible with contract lifecycle management (CLM), announced that Krones has selected Icertis Contract Intelligence (ICI) to digitally transform its contracting processes for sales and procurement operations across the enterprise. Icertis will streamline and unify contract management for the company’s headquarters in Neutraubling, enabling increased visibility and compliance with contractual obligations across both buy-side and sell-side contracts.

German packaging and bottling machine manufacturer Krones will integrate ICI with SAP Ariba and Salesforce to connect contract data to core systems and unlock enterprise-wide intelligence. The company will also utilize the Icertis DiscoverAI and AI Studio applications, which leverage artificial intelligence (AI) to bring static legacy agreements and third-party contracts to life to uncover hidden revenue, savings, and risks and ensure clauses meet standard terms.

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“Every day, millions of glass bottles, cans, and PET containers run through Krones lines. We needed an AI-powered CLM solution to modernize our legacy processes, improve visibility, and process third-party contracts faster while reducing risk,” said Melanie Feldmeier, Systems Analyst, Customer Contract Management of Krones. “Icertis goes well beyond traditional CLM by offering intelligent clause identification and AI-powered insights to ensure compliance with all required terms and clauses, which significantly reduces liability for our business.”

Icertis helps companies like Krones reduce costs, improve compliance, and eliminate risk by structuring and connecting contract data across the enterprise and applying AI to ensure the intent of every business relationship is correctly captured and fully realized. With ICI, Krones can create a single source of truth by consolidating existing contracts into a single, enterprise-wide repository, enabling speed, compliance, and value at every step in their contracting process.

“Contract management is central to enterprise-wide digital transformation, given the role that contracts play across a myriad of critical business operations,” said Roman Howe, Vice President, Europe, Icertis. “The power of Icertis Contract Intelligence integrated with SAP Ariba and Salesforce will help Krones achieve greater visibility, efficiency, and insights while optimizing commercial relationships.”

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LeanDNA Adds Planner Workbench to Enhance Manufacturing Teams Clear to Build Visibility

Automated Clear to Build analytics will improve supply chain efficiency and productivity

Top manufacturers are using LeanDNA’s Inventory Optimization Command Center to proactively manage shortages and improve productivity through enhanced production readiness visibility. LeanDNA’s new Planner Workbench uses automated Clear to Build capabilities to streamline processes for more efficient workflows.

“Manufacturing leaders across the world use LeanDNA to bring people and data together in real time to streamline workflows through enhanced visibility and collaboration” said Richard Lebovitz, CEO of LeanDNA. “Clear to Build specifically empowers production planners to use LeanDNA’s advanced analytics that leverages current inventory, demand, and order pegging to optimize resources and maximize productivity”

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LeanDNA’s Clear to Build is automated to streamline workflows and increase productivity across the supply chain. With this enhanced visibility into production material health, operations can continue with confidence knowing what they can and can not build.

“LeanDNA’s inventory optimization command center is a key component for our collaborative ecosystem to drive better production readiness visibility and help drive the right business decisions,” said Mandeep Sahota, Johnson Controls VP, Global Operations. “Partnering with our suppliers allows us to give them the visibility they need to understand what parts are critical for production.”

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LeanDNA’s advanced Clear to Build functionality helps global manufacturers understand how to allocate their resources and aligns the production timeline with available parts and incoming purchase orders. This collaborative workbench shows production managers if they have everything needed to begin production and helps them proactively identify materials that are missing and could stall production or are a potential shortage risk.

Clear to Build creates a new level of efficiency and improves accuracy in production planning. LeanDNA is focused on further developing and streamlining the workflow between material buyer, supplier, and production planner with an emphasis on collaboration and enhanced visibility. The platform is expanding and developing advanced buyer and supplier collaboration capabilities to make communication easier and faster for all partners involved in complex manufacturing.

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Conga Launches First-of-Its-Kind Conga Revenue Lifecycle Cloud, Empowering Businesses with Unmatched Scalability, Intelligence and Revenue Predictability

Unified set of solutions forms the most complete end-to-end revenue lifecycle management offering to power increased efficiency and certainty across all business functions that drive revenue

Conga, the global leader in Revenue Lifecycle Management, announced the launch of Conga Revenue Lifecycle Cloud, a first-of-its-kind cloud platform that supports the complexities of revenue management, leading to improved efficiency and certainty for businesses to drive, configure, price, quote, contract, negotiate, manage, collect, and renew revenue. Upgrading its core technology from applications to a full, open cloud solution strengthens Conga’s position in the market and with its partners, and advances capabilities for customers to accelerate the transformation of their revenue lifecycles.

As companies today must increasingly cut costs, they are forced to reinvent by doing more with less. Revenue is the fuel behind companies’ ability to be successful, stay afloat, and avoid layoffs, but most organizations lack a holistic solution to predict, drive, and collect revenue. Conga’s first-of-its-kind Revenue Lifecycle Cloud addresses organizations’ unique complexities while delivering seamless customer interactions and greater certainty across every touchpoint to drive the revenue predictability companies seek. Until now, no single solution existed to address this broad set of challenges. From proposals and quoting, to getting deals signed, contract execution, invoicing, and obligation management, fulfilling and renewing, Conga Revenue Lifecycle Cloud now offers the solutions to not only keep businesses resilient but allow them to thrive.

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Conga Revenue Lifecycle Cloud is the only solution capable of complex transactions with industry-leading performance and scale. Conga offers a single system-of-record offering a unified source of truth to drive intelligence throughout revenue processes for businesses, with a platform that is open, and designed to run on any cloud infrastructure provider. The cloud platform offers customers more choice to incorporate Conga wherever they want – whether through the Conga user experience (UX), commercial applications (e.g., Salesforce, ServiceNow, etc.), or even their own UX using Conga’s APIs.

The application of AI and machine learning to the Conga Revenue Lifecycle Cloud delivers an intelligent system to allow for more predictability. Conga removes manual processes with automation to improve efficiency, predictability, and accuracy for revenue activities. Conga’s automated, integrated, and intelligent platform offers insight into how revenue in one area affects revenue in another, such as:

  • Forecasting which customers are most likely to renew, churn, or be eligible for a cross sell or upsell, helping to maximize the amount of money a customer is expected to spend to improve the bottom line.
  • Predicting and uncovering risk before it is an issue for a business.
  • Providing the solutions to ensure pricing is accurate on all quotes, order forms, invoices etc. to ensure maximum revenue and payment to the business through integrated systems.
  • Enforcing both revenue and contract policies.
  • Streamlining revenue contracting and obligation risk/deliver management.

“Conga is the only vendor offering this type of advanced cloud solution, capable of supporting complex workflows and delivering the full revenue lifecycle at scale,” said Grant Peterson, Chief Product Officer at Conga. “With Conga Revenue Lifecycle Cloud, we’re putting the customer at the center of growth, through breaking the single channel mindset and creating a scalable sales engine. In doing so, we help customers focus on continuous transformation. We couldn’t be more excited about delivering on our promise of providing customers with the tools they need for a seamless buying experience across channels to achieve revenue operations success.”

Various departments across an organization can also benefit from Conga Revenue Lifecycle Cloud. For instance, HR teams that don’t use Salesforce can now use Conga to generate documents – like offer letters, benefit statements, and more – anywhere with data that comes from any system of record. Sales reps can also use Conga to accelerate deal cycles by automating sales activities – including proposals and quotes – at every step from request to renewal, increasing sales productivity and improving the user buying experience.

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Customers also benefit from a more seamless end-to-end buying experience across channels, products, and industries with Conga Revenue Lifecycle Cloud through the following unique features:

  • Unified data model: Data can be used from any system of record, across applications and processes. This allows for better collaboration among cross-functional teams involved in the revenue lifecycle and eliminates silos in decision-making with a single source of truth.
  • Open platform: Conga’s API-first architecture enables companies to integrate directly into the enterprise apps, CRMs, and ERPs they’re already using for a seamless revenue operations lifecycle experience.
  • Best-in-class capabilities: Whether using one feature or a holistic unified set of capabilities, Conga offers material business value and provides simplicity in an otherwise complex revenue lifecycle.
  • Best-in-industry Scale/Performance: Removing limitation in complex pricing, large bundles, and complex revenue rules.

“Revenue is the fuel that powers companies. Conga realizes this opportunity and the need to help businesses reinvent how they connect with customers to drive effective revenue operations success,” said Noel Goggin, CEO and Culture Leader at Conga. “We are meeting our customers where they are and reimagining the end-to-end customer experience across the entire revenue lifecycle with these latest innovations. The introduction of Conga Revenue Lifecycle Cloud is further proof that Conga adopts a customer-first approach to create personalized customer journeys that attract, excite, and transform our customers’ businesses.”

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TuxCare Recognized for Customer Service Excellence

TuxCare, a global innovator in enterprise-grade cybersecurity for Linux, announced it was honored in the 17th annual Stevie Awards for Sales & Customer Service.

“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations”

Recognized with a 2023 bronze award in the program’s Customer Service Success – Technology Industries category, TuxCare’s customer service is routinely praised by discerning organizations worldwide that rely on TuxCare to keep vital systems running and safe. Award recipients were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees.

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“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners were announced last month during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas.

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Cyngn Hires Felix Singh as VP of Engineering Services to Streamline Deployment Automation and Expand Customer Technical Support

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Cyngn Inc, a developer of innovative autonomous driving software solutions for industrial applications, announced today that Felix Singh has been hired as Vice President of Engineering Services. In his new role, Singh will be responsible for QA (quality assurance), scaling technical support, technical program management and streamlining deployment processes for Cyngn’s Enterprise Autonomy Suite (EAS) products. Singh brings over 20 years of experience in the industry, having held leadership positions at Brain Corp and Qualcomm.

“Cyngn has a great opportunity in the autonomous industrial vehicle market, and I’m looking forward to contributing to the Company’s continued success.”

“We are thrilled to have Felix join our team,” said Lior Tal, CEO of Cyngn. “His proven track record in scaling QA and large-scale robotics deployments will be invaluable to our company as we continue to grow and expand our offerings. With Felix at the helm of our Engineering Services, QA & deployment efforts, we are confident that we will continue to deliver exceptional product quality to our customers.”

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Prior to joining Cyngn, Singh served as Vice President of QA Engineering and Technical Operations at Brain Corp, where he was responsible for leading all QA Engineering and Technical Operations for autonomous mobile robotics and cloud technologies. Before that, he held global leadership roles at Qualcomm, where he was responsible for System Test and test automation at scale for mobile application chipset systems and software, IoT products, and automotive infotainment solutions.

“I’m excited to join Cyngn and help scale their autonomous driving solutions,” said Singh. “Cyngn has a great opportunity in the autonomous industrial vehicle market, and I’m looking forward to contributing to the Company’s continued success.”

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The addition of Singh to the Cyngn team is a strategic move as the Company looks to strengthen its support and services for customers and leverage the large amounts of data collected by its autonomous vehicles. Field data is especially valuable for Cyngn’s artificial intelligence (AI) and machine learning (ML) based solutions that will benefit from Singh’s experience in scaled QA and deployment automation. With the market for autonomous driving software solutions continuing to grow, the Company continues its efforts to hire key people.

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Pipedrive Wins the SoftwareReviews’ 2023 Lead Management Data Quadrant

Pipedrive was ranked overall #1 in the quadrant, with outstanding scores for ease of use and product features.

Pipedrive, the easy and effective sales CRM for small businesses, announced that strong user reviews have earned Pipedrive a gold medal in the Lead Management Data Quadrant 2023 by SoftwareReviews, the in-depth source of buyer data and insights for the business software market.

Pipedrive won the SoftwareReviews’ Lead Management Quadrant 2023 with a score of 8.9/10. Across all evaluated Lead Management products, Pipedrive received top scores for ease of data integration and ease of customization, as well as being in the top two for quality of product features, ease of implementation, and ease of IT administration. SoftwareReviews has identified Pipedrive CRM as a gold medalist based on the likeliness of a recommendation score of 90 percent by real end-users. Furthermore, 98% of users would renew their Pipedrive subscription and 89% would consider the cost fair relative to the value, providing buyers with greater confidence in the software.

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“It’s a great honor to be recognized as the top leader in the Lead Management Data Quadrant 2023, particularly since this ranking is determined by genuine user ratings. This is a testament to our continuous efforts to equip our CRM with the right features that are effective and also easy to use. In the coming months, we will focus on automation and launch powerful lead management updates that will make sales professionals’ work more efficient,” says Shaun Shirazian, Pipedrive’s Chief Product Officer.

Each year, SoftwareReviews’ Data Quadrant Awards recognize outstanding software providers in the technology marketplace, as evaluated by users. Providers receive user satisfaction scores across software capabilities, product features, likeliness to recommend, and provider experience, which are aggregated to result in emotional response ratings, an insight called the Net Emotional Footprint. This score is a powerful indicator of overall user feeling toward the provider and its product – all from the software users’ point of view.

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The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software provider in the Data Quadrant indicates its relative ranking as well as its categorization. The data published is collected from real end users and meticulously verified.

SoftwareReviews is an in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

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Digital River Now Offers Pay Later Options Afterpay and Clearpay

Digital River helps global brands grow sales by offering even more preferred local payment methods

Digital River, an experienced global commerce enabler for established and fast-growing brands, announced it is now offering Afterpay and Clearpay to address growing consumer interest in buy-now-pay-later (BNPL) options.

The new offerings represent an expansion of Digital River’s already robust portfolio of payment options, and grant added flexibility to consumers navigating economic headwinds. A 2022 Digital River report found that 64% of those who use BNPL services were doing so more in their online shopping, with many citing tighter finances and rising costs as reasons for doing so.

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Afterpay allows customers across the United States, Canada, Australia, and New Zealand buy now and pay later with 4 interest-free installments over 6 weeks, with no fees when paid on time. Afterpay reports an increased average order value of 40% and an increased purchasing frequency of 50%.

Clearpay is a leader in buy-now-pay-later payments in the United Kingdom. Customers can pay later with 3 interest-free installments over 60 days, with no fees when paid on time. On average, offering Clearpay can help merchants attract up to 40% more new customers.

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In partnering with services like Afterpay and Clearpay, Digital River aims to add choice to the purchasing journey and make ecommerce more seamless for online sellers and shoppers alike.

“Shoppers have strong preferences for how they pay when shopping online,” said Mike Penterman, SVP Product at Digital River. “Consistent with our mission of enabling global ecommerce expansion, adding Afterpay and Clearpay will help brands accommodate consumers as they look to manage their budgets with payments over time. Providing the right payment options is a strong motivator for customers to do more business with a brand.”

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PagerDuty AIOps Harnesses the Power of AI, Built-in Automation, and the Company’s Foundational Data Model to Transform Modern Operations for the Enterprise

Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated incident response 9x faster than existing solutions

PagerDuty, Inc, a global leader in digital operations management, today announced the general availability of PagerDuty AIOps, a solution that delivers end-to-end automation, from event ingestion through auto-remediation, to reliably process high volumes of data and events and resolve incidents quickly. PagerDuty AIOps leverages machine learning (ML) and proprietary artificial intelligence (AI) to optimize PagerDuty’s foundational data model, reducing complexity, automating more of the incident response process, and preventing costly incidents.

The PagerDuty AIOps solution goes beyond servicing the needs of developers and distributed teams to also address operations teams including network operations centers (NOCs), site reliability engineers (SREs), and ITOps. Every moment wasted on unnecessary noise and manual diagnostic tasks delays incident response and puts both customer experience and revenue at risk. On average, customers who participated in the early access release for PagerDuty AIOps reduced noise by 87% and deployed automated incident response 9x faster than existing solutions. Early access customers also experienced the ease of implementation compared to industry alternatives that require months of setup and model tuning.

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PagerDuty AIOps includes:

  • Event correlation, noise compression, and triage context functionality freeing SREs and information technology (IT) teams from managing multiple vendors and manual processes to a single powerful solution that drives to resolution quickly.
  • End-to-end automation, from event ingestion through auto-remediation, to help teams shift from reactive to proactive by capturing and actioning critical events before they become value-destroying incidents.
  • Advanced noise reduction features (available in our early access program) that group alerts across services and allow customers to leverage both defined rules and machine learning to only surface the incidents that matter.
  • A visibility console that gives operations teams a single source of truth to monitor and quickly manage all incidents before major incidents occur with far-ranging business, IT, and financial impacts.
  • Global Event Orchestration, a powerful decision engine to enrich and control routing or trigger self-healing actions.
  • With more than 700 integrations on the PagerDuty Operations Cloud platform, teams can trust PagerDuty’s automation-led, people-centric AIOps solution to help save time and money.

“PagerDuty AIOps is a game-changing solution, delivering fast time-to-value for our early access customers and eliminating the need for difficult- and expensive-to-implement event management tools and AIOps offerings of the previous generation,” said Jennifer Tejada, CEO and Chairperson at PagerDuty. “PagerDuty AIOps is deeply integrated into our Operations Cloud platform, including our 700-strong integrations across our ecosystem. Our customers can reduce their cost of operations, mitigate business risk, and improve productivity, allowing them to focus their time on growth and innovation.”

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As enterprises seek to maximize efficiency with leaner teams, IT leaders are being asked to reduce total cost of operations ownership, support revenue growth and innovation, and mitigate risk to protect customer trust. Unlike other solutions in the market, PagerDuty AIOps is easy to implement and has a quick payback period without the burden of a drawn-out, expensive implementation.

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Connectbase Named to Forbes List of America’s Best Startup Employers

Connectbase Logo

Connectbase is recognized for outstanding employer reputation, high employee satisfaction and visible growth

Connectbase, The Industry Cloud for Connectivity, has been recognized by Forbes as one of America’s Best Startup Employers for 2023. Ranking 208th on the list of 500 U.S.-based businesses, Connectbase was selected for the list based on the criteria of employer reputation, employee satisfaction and growth.

“Connectbase is honored to be included in this prestigious list. I especially appreciate this recognition for the culture, team and purpose that drives this company,” said Ben Edmond, CEO and Founder of Connectbase. “This is a testament to the amazing people who operate this business each day and are making strides to fix the connectivity procurement process.”

2023 is the second year that Connectbase has been named a Best Startup Employer by Forbes. The top 500 list of America’s Best Startup Employers for 2023 is created by Forbes in conjunction with Statista. Statista identified more than 2,600 U.S-based companies with at least 50 employees that were founded between 2013 and 2020. All companies considered were started from scratch and were not spun out of existing enterprises. Statista evaluated each organization based on three criteria: employer reputation, employee satisfaction and growth.

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With more than 120 team members, Connectbase continues to grow and establish programs to foster individual and team success in a scaling startup environment. Over the past 3 years, Connectbase has increased its data platform scale by 30X, its customers and revenue by more than 5X, and has increased the number of quotes The Connected World has generated by 1000%. The platform covers more than 2.1 billion locations globally and now has over 300 providers leveraging the location insight and automation to make data-driven buying and selling decisions.

This achievement comes following a $21 million Series C funding round, led by DigitalBridge Ventures in the fall of 2022, where the investment is focused on advancing the platform and developing opportunities for the team. The company brought a new Chief People Officer onboard last year with the goal of establishing programs and initiatives to help the company scale and support its high-performing team. Connectbase has also been recognized by Inc. 5000 as one of the fastest-growing private companies for two consecutive years and named a best place to work.

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FRAYT Raises $7 Million, Brings Last-Mile On-Demand Delivery to Over 50 Major U.S. Markets

FRAYT

Series A funding round led by Refinery Ventures, with participation from Capital Midwest, Venture 53, and the JobsOhio Growth Capital Fund 

FRAYT, the last-mile on-demand delivery and logistics platform,  announced that it has closed $7 million in Series A funding, led by Refinery Ventures with participation from Capital Midwest, Venture 53, and the JobsOhio Growth Capital Fund. FRAYT will use the financing to drive product innovation, support rapid market expansion and grow its leadership team.

“Last-mile delivery is extremely challenging and a major pain point in every supply chain,” said Luke Denny, co-founder and CEO of FRAYT. “We are thrilled to announce the successful completion of our series A round of funding, which will allow us to further invest in our last mile product’s capabilities and enhance the customer experience.”

“Our investors share our vision for the future of last mile logistics solutions and recognize the tremendous potential of our technology and platform. We are grateful for their support and confidence, and we are more determined than ever to deliver on our promise of superior last mile logistics services that exceed customer expectations. With this infusion of capital, we will continue to innovate and optimize our products, delivering unparalleled speed, efficiency, and reliability to our partners and customers.”

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Unlike traditional last-mile delivery solutions that are slow, manual and unable to scale, FRAYT provides an on-demand SaaS delivery platform, enabling companies to offer scheduled or same-day delivery from their desktop, mobile devices or API integration. The FRAYT platform seamlessly connects shippers with professional drivers in minutes. Once a request is posted to the marketplace, and a driver accepts the dispatch, the delivery is tracked in real time from pick up to drop off for complete visibility from start to finish. FRAYT has over 12,000 drivers across 50+ markets and over 300 customers, including Fortune 500 customers Bridgestone, Sherwin-Williams, The Tile Shop, and Cargill.

“The $124B+ last-mile delivery industry hasn’t kept up with expectations, which became more apparent during the pandemic,” stated Tim Schigel, managing partner of Refinery Ventures. “FRAYT’s innovative technology empowers companies to extend their delivery services, ensuring every item is delivered quickly and efficiently while saving time and money. I look forward to working with Luke and his team to help scale and grow the company in 2023 and beyond.”

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