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CallMiner Named a Leader in the 2023 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions

CallMiner’s innovative platform, global market presence and diverse customer base rank the organization ahead of competitors

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced that it has been named a technology leader in the Quadrant Knowledge Solutions’ SPARK Matrix: Speech Analytics, Q1 2023.

The global speech analytics market is constantly evolving to meet increasingly complex business demands and customer expectations. In its latest report, Quadrant Knowledge Solutions analyzed the top industry vendors, evaluating products and functionality, market presence and customer value proposition. For the second consecutive year, CallMiner was named a leader in customer impact and technology excellence.

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“For organizations looking to enhance operational efficiency, improve customer experience and drive transformational business change, partnering with the right conversation intelligence vendor is paramount,” said Paul Bernard, President and CEO, CallMiner. “Through the combination of deep expertise and the industry’s most innovative platform, CallMiner continues to deliver the outcomes and ROI that our customers demand. Being named a leader by Quadrant Knowledge Solutions once again certifies our differentiation among competitors and leadership in the global marketplace.”

The report highlights how CallMiner’s conversation intelligence platform helps organizations identify areas of opportunity to drive key business performance metrics and growth more effectively. Quadrant Knowledge Solutions recognizes several of CallMiner’s competitive differentiators, including artificial intelligence (AI)-driven capabilities, such as search, call transcription accuracy, and the strength of real-time and post-interaction analytics. The report also calls out CallMiner’s excellence in driving value from customer conversations via accurate auto-scoring, correlation across multiple channels, and categorization tools for sentiment and emotion analysis.

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“With its deep AI and machine learning capabilities, CallMiner’s platform is a leader in improving customer interactions, reducing costs, and delivering deeper insights into the customer experience,” said Ganesh Reddy Bonthu, Analyst, Quadrant Knowledge Solutions. “CallMiner’s innovative technology, track record for delivering customer value, and comprehensive product roadmap and vision position the company to continue to grow its market share.”

The SPARK Matrix: Speech Analytics, Q1 2023 also underscores CallMiner’s continued AI investments and the development of tailor-made solutions to meet specific vertical requirements for its global customer base across financial services, technology, media, telecom, healthcare, retail, and other industries.

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The ‘e-commerce’ Boom in LatAm: How to Reach a Market of 307 Billion Dollars

Latin America continues to see exponential growth in its e-commerce sector. PayRetailers manages payments in these vastly different economies. Latin America’s e-commerce growth has amounted to tens of billions of dollars annually. The region generated $139 billion in e-commerce retail business in 2022, according to Statista’s analysis as reported by PayRetailers. By 2027, the sector is forecasted to move no less than $307 billion annually, more than double the current figure in just five years.

“consolidate its position in the market and increase its ability to offer innovative and efficient payment solutions.”

The Spanish company that processes cross-border payments

Therefore, international companies looking to operate their ecommerce business in Latin America must consider the challenges presented by these markets and adapt their payment process accordingly. That is why PayRetailers was founded in 2017, a payment solution that simplifies operations for each of the region’s emerging markets.

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The company offers more than 250 local payment options with high performance in approval and conversion rates. These options combine the most common and alternative payment methods, ranging from cash payments to credit card transactions, bank transfers, e-wallets, and even QR codes. In fact, in Latin American countries, they work with payment solutions preferred by consumers, such as PIX and Boleto Bancario in Brazil, PSE in Colombia, SPEI in Mexico, and Kiphu in Chile. With this, each ecommerce company can offer their customers the option to pay in the way they are accustomed to when shopping online, without necessarily operating with a local entity.

For Philippe Laranjeiro, chief commercial officer of PayRetailers, the key to the company’s expansion lies in its “ability to adapt to the particularities of each market and offer a personalized solution to the needs of each client”. In addition, the company has managed to establish strategic alliances with important local players in the industry, which has helped “consolidate its position in the market and increase its ability to offer innovative and efficient payment solutions.”

With its presence in Latin America, many international companies have been able to expand their business in the region, taking advantage of the growth opportunities offered by the Latin American market. The company has managed to expand online businesses to more than 13 Latin American countries with an all-in-one API solution, integrating multiple payment methods preferred for each market and business model, he adds.

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IT Pros Rate Torii Tops for SaaS Management in G2 Spring 2023 Grid Reports

Midsize Enterprises Overwhelmingly More Satisfied with Torii for SaaS Spend Management than Other SMP Vendors

Torii, creator of the Distributed SaaS Management Platform (SMP), announced it is the highest-rated SMP vendor in two new G2 Spring 2023 SaaS Management Grid Reports. Once again, Torii received top customer satisfaction scores for both SaaS Operations and SaaS Spend Management. These results validate Torii’s unique approach, which makes it easy for lean IT teams to automate key operations and equip company-wide SaaS stakeholders with the visibility, insights and actions they need to reduce spend and risk while boosting productivity.

“Torii has the broad range of features we need at a good price point. Other SMPs were too expensive, complex and didn’t have sufficient capabilities. For a mid-sized company like ours, Torii is the best fit.”

“Businesses rely on cloud applications for the vast majority of their work. But with SaaS usage and ownership spread throughout companies, it’s impossible for often-overwhelmed IT teams to get a handle on their usage and spend,” said Uri Haramti, CEO of Torii. “Our platform is designed to give these IT Pros complete visibility into their entire app ecosystem; a reliable, shared source of information about SaaS apps, usage and spend; and the ability to reduce their burden by automating and delegating tasks. I’m proud to say that, as G2 has shown, Torii has become the preferred, go-to vendor for IT teams and their constituents.”

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Notable G2 report highlights about Torii include:

  • Overall 92% satisfaction score for SaaS Operations – which is 18% higher than the nearest competitor and more than 3.5 x higher than other SMP vendors.
  • Overall 91% satisfaction for SaaS Spend – which is 30% higher than the closest competitor and more than 3x greater than other SMP vendors.
  • Torii stood out for:
    • Ease of doing business: 97%
    • Ease of use: 96%

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G2 Grid Reports are based on real user reviews. G2 uses a proprietary algorithm to rank solutions from data aggregated from customers, online sources and social networks. Businesses had this to say about Torii:

  • “Torii has the broad range of features we need at a good price point. Other SMPs were too expensive, complex and didn’t have sufficient capabilities. For a mid-sized company like ours, Torii is the best fit.”
  • “The most beneficial aspect of Torii is its ability to discover apps that employees are signing up for without regard for privacy and security risks. Torii allows an IT Pro to administer what goes on within the ecosystem, preventing any potential danger. Torii has also been very beneficial in assisting us in identifying unnecessary spending on tools.”
  • “Torii is very intuitive to use. It’s easy to navigate and find data. Integrations are easy to set up and the workflows have automated almost all our onboarding and offboarding processes. On rollout, it immediately highlighted a lot of shadow IT usage, which we were then able to bring under control. Being able to dive into the details per user and per application gives us all the information we need for reporting and for reducing costs in terms of both the number and types of licenses used.”

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DaySmart Acquires ReCPro Software

DaySmart Recreation Member - DaySmart RecreationExpands portfolio of business management software to further support recreation vertical

DaySmart Software, a leading provider of vertically-focused business management software, today announced the acquisition of R.C. Systems Inc. (a.k.a. ReCPro Software) and veteran provider of recreation management software based in Warren, MI. Through this acquisition, DaySmart continues to expand its footprint within the recreation management software space, offering ReCPro customers access to its award-winning, cloud-based solution and customer service.

For nearly 25 years, ReCPro Software has offered client-based software designed to help recreation departments easily manage customers, registrations, schedules, memberships, rentals, financials and more.

The combination of ReCPro Software and DaySmart Recreation reinforces DaySmart’s mission to serve parks and recreation departments of all sizes and disciplines. This acquisition, as well as the acquisition of TeamUp in 2022, represents DaySmart’s continued commitment to investing in and building an expansive set of integrated solutions that are not otherwise offered in growing vertical markets like the recreation and fitness market today.

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“DaySmart and ReCPro share a common mission, which is to provide best-in-class software solutions to the recreation industry,” said Pat Shanahan, CEO of DaySmart. “We are excited by the alignment between our teams and the opportunity to continue to deepen our relationships within the Parks and Recreation space.”

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“Over the last 25 years, ReCPro Software has been a driving force within the recreation industry, and a pioneer in providing exceptional software and support to our customers. I am proud of what our team has accomplished and excited to start this next chapter with the support and experience of the DaySmart team,” said Dale Geiger, co-owner of ReCPro Software.

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Standup Rolls Out Game-Changing Government Proposal Development Software to Streamline RFP Proposal Response Times

Artificial intelligence reduces businesses’ proposal time from weeks to minutes

Standup, part of Growth Engine Inc., today rolled out a new solution using Natural Language Programming and Artificial Intelligence to streamline and speed up the government grant response process for startups and small businesses.

The solution – Standup Proposals – harnesses artificial intelligence to greatly shorten the often-time-consuming process of drafting and submitting proposals for government funding and contracts from weeks to a process that can be implemented in an afternoon.

“Any business that has developed a proposal for federal contracts or Small Business Innovation Research grants knows how tedious and time-consuming the process can be,” said Alan Harris, CEO and co-founder of Standup. “With Standup Proposals we are seeking to make this mission-critical aspect of business easier and faster, with more successful outcomes. By deploying Standup Proposals, businesses can streamline and shorten the time spent drafting proposals which will give more time to focus on building their business and serving customers better.”

Silicon Valley Bank’s recent collapse is expected to have long-lasting effects on the startup ecosystem. Many startups are turning to alternative funding sources, including the federal SBIR program that provides more than $3 billion in non-dilutive funding annually to startups and small businesses.

Not only does the SBIR program serve as a reliable funding source, it also offers the added benefit of assisting startups in securing ongoing federal clients.

Using Standup Proposals is simple. The user uploads the SBIR Grant or RFP into the system, which uses AI and NLP to implement a sophisticated matching system to generate a proposal that aligns with the company’s saved content and the RFP requirements.

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Standup has developed its AI infrastructure in partnership with AFWERX, the innovation arm of the U.S, Department of the Air Force and powered by the Air Force Research Laboratory, and the data matching is extremely accurate for opportunities within the defense industry. The system enables companies to customize responses, ensuring accuracy and the ability to demonstrate differentiators specific to the RFP.

Over time, as the intelligence becomes more refined, the system learns from the company’s answers and, importantly, from proposals that were successful.

Standup Proposals was developed through the Growth Engine founders’ experience applying for and securing $2.3 million in SBIR awards with the Air Force.

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“Companies can devote more than 30 hours and up to nine people to produce proposals in response to a federal RFP. Once we started using our generative AI to automate our own SBIR efforts, it was astonishing how quickly we could produce highly accurate proposal drafts to pursue opportunities,” Harris said. “As we grew, we knew we had to make this tool available to others in our industry. While large companies often have large teams to respond to RFPs, startups and small businesses do not.”

The Standup team continues to innovate to refine the platform, recently incorporating APIs from OpenAI, the creators of ChatGPT generative artificial intelligence tool, to supplement Standup’s Department of Defense AI models and deliver a robust proposal generation solution.

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Aspirion Names Amy Amick as Chief Executive Officer

Aspirion, a technology-enabled healthcare revenue cycle management (“RCM”) provider for complex claims and revenue integrity, announced that it has named Amy Amick as Chief Executive Officer, effective April 17. Amick is an accomplished executive with a track record of leading and transforming healthcare technology businesses providing RCM, analytics, patient engagement, population health, and electronic health records software to healthcare providers globally.

  • Most recently, Amick was President and Chief Executive Officer of SPH Analytics, which during her tenure achieved substantial top and bottom-line growth, leading to its acquisition by Press Ganey in 2021. Prior to SPH Analytics, she served as President of RCM at MedAssets, Chief Operating Officer at M*Modal, General Manager of Worldwide Services at Microsoft’s Health Solutions Group, and Senior Vice President of Services at Allscripts / Misys. She holds a Master of Business Administration from the Kellogg School of Management at Northwestern University, and a Bachelor of Arts in Political Science and Leadership Studies from the University of Richmond.

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“I am honored to join the Aspirion team. Since inception, Aspirion has done a remarkable job of recovering billions in revenue for its clients and establishing trusted, value-based relationships,” said Amick. “I look forward to helping Aspirion build on this strong foundation to deliver next generation reimbursement solutions which allow our healthcare provider clients to focus on delivering and improving patient care. It is an exciting time in the industry, and we are capitalizing on our existing investments and rapid advancements in AI and machine learning which are already improving many aspects of Aspirion’s and therefore, our clients’ operations.”

“We are excited to have Amy join as CEO. We believe she is an exceptional leader with the vision and experience to continue propelling Aspirion forward with a combination of technology innovation and a commitment to client success that she has been known for during her career,” said Richard Thomas, Aspirion’s Chairman of the Board and Linden Operating Partner. “On behalf of everyone at Aspirion, we welcome Amy to the team and offer our thanks to interim-CEO, Linden Operating Partner, and board member Miki Kapoor.”

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Avalara Welcomes Sean Flynn as New Senior Vice President of Global Sales

Avalara, Inc., a leading provider of cloud-based tax compliance automation for businesses of all sizes, announced the appointment of sales leader Sean Flynn as Senior Vice President of Global Sales. In his new role, Flynn will be responsible for leading go-to-market sales teams at Avalara, including new and existing sales, customer success, sales development, and solutions engineering.

With more than 25 years of experience, Flynn has successfully scaled businesses ranging from startups to established technology companies. He previously led global sales at IBM and held leadership roles at other private equity-backed companies, including as U.S. Chief Executive Officer at Gympass and Chief Customer Officer at InStride. Flynn also served as an Armor Officer in the U.S. Army — experience that will enhance Avalara’s goal of recruiting and retaining military veterans.

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“Sean is an established people-centric leader and sales professional with a track record of success in fast-growth startups and multinational technology companies”

“Sean is an established people-centric leader and sales professional with a track record of success in fast-growth startups and multinational technology companies,” said Kimberly Deobald, Chief Revenue Officer at Avalara. “He’ll play a critical role managing our new and existing sales teams, and will strengthen our worldwide sales organization, leveraging our industry-leading global tax compliance platform, and helping Avalara become part of every transaction in the world.”

Flynn joins Avalara after the January 2023 appointment of Kimberly Deobald as the company’s Chief Revenue Officer, who leads the company’s global sales, marketing, partner, and revenue operations teams.

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SugarCRM Named a Leader in the Nucleus Research CRM Value Matrix for Third Year Running

SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has been named a Leader in the Nucleus Research CRM Value Matrix for the third year running.

Sugar was recognized for innovations to its comprehensive platform with a range of sales, marketing, and service automation tools that can be seamlessly integrated to provide organizations with the ability to manage and engage with customers in a personalized, intelligent way.

“We are honored to be named a Leader in the Nucleus Research CRM Value Matrix for three years running,” said Christian Wettre, SugarCRM’s Senior Vice President and General Manager, Sugar Platform. “Sugar’s AI-driven platform empowers sellers, marketers, and customer service professionals to automate anything, accelerate everything, and predict what’s next. We’re proud that Nucleus Research has recognized the Sugar platform for doing the work to help organizations deliver superior customer experiences and fuel business growth.”

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“Sugar’s AI-driven platform empowers sellers, marketers, and customer service professionals to automate anything, accelerate everything, and predict what’s next. We’re proud that Nucleus Research has recognized the Sugar platform for doing the work to help organizations deliver superior customer experiences and fuel business growth.”

Nucleus Research notes SugarCRM’s commitment to providing its customers with flexibility, customization, and comprehensive functionality earned it a spot in the Leader’s Quadrant of the CRM Value Matrix. Report authors note the advantages of the platform’s modules having data analytics and integration capabilities designed to reduce roadblocks, improve usability, and provide a more complete view of customers.

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The firm also cites several key updates improving both user and customer experiences. These include a newly redesigned user interface to streamline user navigation across each of the Sugar applications – Sugar Sell, Sugar Market, and Sugar Serve – to enhance the sales experience.

Also noted were new strategic software vendor relationships extending the functionality of the Sugar platform in the account-based marketing, field service, and Configure, Price, Quote areas, along with growing momentum for SugarOutfitters, a third-party marketplace that gives users access to over 240 extensions and integrations to carry out industry-specific tasks.

The Nucleus Value Matrix segments competitors based on usability, functionality, and the value that customers realized from each product’s capabilities, measured with Nucleus’ rigorous ROI methodologies.

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