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ProShip to Offer Flexible Server Management Tool: The Parcel Config App

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The new add-on app will offer ProShip customers a convenient way to configure and maintain their servers

ProShip, Inc., a well-trusted leader in automated multi-carrier shipping software solutions, is excited to announce the official release of their new Parcel Config App to existing and prospective customers. As the needs of ProShip customers evolve and progress, ProShip is committed to offering tools and solutions that can scale with them and help them become more self-sufficient in managing the complexities of parcel and LTL shipping. The Parcel Config App is an add-on to the ProShip shipping solution that allows customers to remotely configure and maintain their ProShip server from a simple, browser-based app without the help of IT resources.

The Parcel Config App is comprised of a user-friendly interface that allows for the completion of tasks that were once only possible on a remote desktop session. Operations and logistics teams can easily manage the configuration internally, without using valuable IT hours or transportation budget.

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Within the Parcel Config App, customers can gain access to a long list of maintenance tasks including but not limited to:

  • Setting up, configuring and altering new or existing shipping locations, such as stores and warehouses
  • Changing rate shop groups in real-time by adding and removing carrier services
  • Adding, removing, and altering scheduled jobs (manifest automation, batch routines, etc.)
  • Updating carrier rate, zone, routing, accessorial, and time in transit files

“ProShip is thrilled to introduce this customer-centric parcel configuration tool as a complement to our best-in-class shipping platform. The Parcel Config App is part of ProShip’s larger strategy to enable customers to securely self-serve where appropriate,” says Justin Cramer, Co-Founder at ProShip. “Adding this app to ProShip’s already robust multi-carrier shipping software will lead to more flexibility, additional efficiencies and quicker reaction times for our customers, allowing them to gain an extra advantage on shippers not using a ProShip solution.”

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The addition of the Parcel Config App is a direct result of customer feedback, and we plan to continue focusing our efforts on building secure tools to accentuate our core competencies to keep ProShip multi-carrier shipping software the top parcel shipping solution on the market for enterprise shippers.

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G2 Recognizes Deltek as an ERP Leader for the Tenth Consecutive Quarter

The project-based ERP leader ranked above competitors including Unanet, Unit4 and JAMIS

Deltek, the leading global provider of software and solutions for project-based businesses, has been recognized as a Leader in G2’s Quarterly ERP Grid® Report for Project-Based ERP for the tenth consecutive quarter. G2 is a trusted buyer discovery platform that publishes reviews on software and services. Rankings are based on customer reviews gathered from user communities, online sources and social networks.

Deltek received a “Leader” designation across several categories in G2’s Spring Reports for multiple products including Deltek Ajera, Deltek Costpoint and Deltek Vantagepoint. Deltek solutions were also recognized for having the highest user adoption, best meeting requirements, and being the easiest to set up for small businesses. Also notable this quarter, Deltek’s GovWin IQ solution was ranked the sole leader in G2’s Government Procurement Grid.

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“G2 rankings are fueled by real users of solutions, which makes this recognition even more meaningful for us, validating our commitment as technology innovators. We’re incredibly proud to see so many of our solutions continuing to lead the way in the ERP space,” said Brian Daniell, Chief Customer Officer at Deltek. “Thank you to our customers for not only leaving reviews, but also for your continued partnership with Deltek!”

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Customer reviews highlighted that Deltek Costpoint is “very flexible” and “very intuitive” and that the solution provides government contracting firms with everything they need, including excellent support. Deltek Costpoint, the gold standard for government contractors that need to stay compliant with government accounting and cybersecurity standards, is the industry’s leading solution that delivers more innovation and greater intelligence through an all-in-one system across the project lifecycle.

Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.

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Binarly Unveils Next-Gen Firmware Protection Transparency Platform, Revolutionizing Device Supply Chain Security

Binarly announced the general release of the Binarly Transparency Platform, delivering unprecedented transparency for device supply chains enabling device manufacturers and endpoint protection products to comprehensively analyze both firmware and hardware to identify vulnerabilities, misconfigurations, and malicious code implantation.

The Binarly Transparency Platform is designed to identify vulnerabilities and malicious threats in code, seamlessly integrating as a security component of an SDLC or CI-CD pipeline or further down the supply chain. The platform takes security to the next level by adding dangerous misconfiguration checking at the device level, ensuring that organizations can effectively monitor and mitigate risks throughout the entire lifecycle of their devices.

At the core of the Transparency Platform is a Vulnerability Analysis engine that leverages deep code inspection to detect vulnerabilities within analyzed firmware images. This powerful tool provides organizations with crucial insight into the existence of known vulnerabilities, allowing them to address potential threats before they can be exploited.

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“The capabilities built into the Binarly Transparency Platform are already helping customers reduce the number of security risks coming from threats below the operating system. Our technology is designed to proactively detect new threats and identify vulnerabilities and more importantly, make these discoveries actionable for defenders”

Binarly Transparency Platform capabilities:

Firmware Similarity Analysis — Enables developers and security analysts to perform binary-level comparisons of firmware images, swiftly detecting any modifications, deletions, or potential threats caused by either unintentional errors or deliberate attacks.

Deep Vulnerability Analysis — Uses deep code analysis and AI/ML to uncover previously unknown vulnerabilities within known classes. Identifies vulnerable code patterns in firmware binaries, exposing coding errors and improper service usage. Binarly Transparency Platform pinpoints firmware-specific vulnerabilities, offering risk scoring to help security teams prioritize and expedite security updates.

SBOM and Dependency Analysis — The Binarly Transparency Platform takes a Zero Trust approach to SBOMs by thoroughly examining firmware images to reveal all components within the code. This allows the platform to construct a dependency graph and identify third-party dependencies, not solely relying on hashes but reconstructing the truth from the binary code.

The capabilities built into the Binarly Transparency Platform are already helping customers reduce the number of security risks coming from threats below the operating system. Our technology is designed to proactively detect new threats and identify vulnerabilities and more importantly, make these discoveries actionable for defenders,” said Binarly Chief Executive Officer Alex Matrosov.

Over the past year, we have been working closely with our development partners and customers, who have already started to experience significant benefits from the platform’s capabilities:

Feedback from customers and users:

“Binarly has a unique approach to securing firmware, built by some of the most innovative minds in the space. They have decades of experience in understanding and researching the problem from the hardware on up, paired with a modern and scalable approach to bringing the value of securing firmware to any organization. The visibility and control they offer is second to none.”
Ryan Permeh – Partner, Syn Ventures

“We value the work that Binarly is doing to help make firmware more secure and appreciate their professionalism while working with us to report these issues in a timely manner. Their AI-powered approach to identifying threats is proving to be a valuable tool to help provide stronger firmware security.”
Tim Lewis – CTO, Insyde

“Binarly’s binary code analysis is extremely effective in finding vulnerabilities in upstream libraries, where source access may not be possible. When Binarly found unknown vulnerabilities in our BIOS, they provided detailed information including where the vulnerability was and the impact associated with it. They then worked directly with our BIOS vendor to fix the vulnerabilities upstream.”
Kieran Levin – Lead System Architect, Framework Computer

“At AMI, we take firmware security seriously, which is why we’re excited to collaborate with Binarly on securing the supply chain. By working together, AMI is best positioned to ensure that our clients’ firmware is protected from potential threats, giving them peace of mind and the ability to focus on what they do best – creating innovative solutions that drive their business forward.”
Brian Mullen – Senior Manager of Software Security, AMI

The Binarly Transparency Platform incorporates decades of experience from the Binarly Research team, which using the pre-release of this platform has consistently exposed repeatable failures in various types of UEFI firmware. In one year, the team disclosed 228 high-impact vulnerabilities and collaborated with multiple parties to assist the industry in mitigating risk from the vast amount of firmware vulnerabilities.

With the platform’s general availability, customers can bring these capabilities into their security organizations immediately.

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Evergent Announces Launch of New Product to Help Digital Service Providers Manage Revenue and Royalties

Evergent Revenue & Royalty Management (“ERRM”) Rounds Out Comprehensive Set of Tools for Revenue Management and Optimization

Evergent, the customer lifecycle management and monetization leader for digital service providers, announced the launch of a new product to help enterprises manage revenue and royalties. Evergent Revenue & Royalty Management (ERRM) is a highly targeted tool allowing companies to establish revenue and royalty rules, automate settlements, and analyze transaction and subscriber information in real-time. The platform streamlines setup and workflows and addresses the intricacies that accompany each partner contract. As a result, it enables companies to more efficiently track and collect payment and distribute royalties to partners.

Today’s digital services companies face a complex competitive landscape. Globalization enables brands from every part of the world to expand their footprint and make plays in new regions. Businesses must develop diverse offerings and targeted revenue strategies to carve out their own corners of the market.

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Evergent arms global enterprises with the agility and flexibility necessary to maintain loyalty and increase market share across regions, delivering seamless customer journeys and high-value customer experiences. Digital service companies throughout the world count on Evergent solutions to manage hundreds of millions of customer accounts across geographies, languages and currencies, while providing their products and offerings to maximize revenue from global audiences.

“It’s not enough in today’s competitive landscape to provide customers with compelling services,” said Vijay Sajja, founder and CEO of Evergent. “The world’s leading digital service companies have recognized that they need a comprehensive set of technology solutions to stay ahead of the competition, deepen customer relationships and minimize churn. The launch of our ERRM creates a comprehensive product suite that provides ambitious companies in every part of the world with the tools they need to drive growth and scale across geographies.”

Evergent’s unified product offerings for digital service providers will now include ERRM in addition to the existing Evergent Monetization Platform (EMP). EMP is a multifaceted and fully configurable platform connecting customer data to subscription and billing strategies to deliver customized product and promotion capabilities. The easy-to-use platform provides agility and flexibility, allowing enterprises to monetize more creatively and to incorporate complex billing models that minimize churn. A fully modular, end-to-end platform, EMP also offers seamless integration with external third party tools including identity management, inventory and workflow management, subscriber analytics, and more. EMP is widely deployed across the globe and iconic global brands including DirecTV, FOX, Britbox and the NBA trust EMP for monetization management.

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Nucleus Research Releases 2023 Customer Relationship Management Technology Value Matrix

Leaders in the CRM market include Creatio, Microsoft, Oracle, SugarCRM, and Zoho

The customer relationship management (CRM) market is evolving as technology that was once reserved for large organizations with high volume or complex sales strategies is now more accessible than ever for organizations of all sizes.

Over the last year, Nucleus monitored the trend of organizations across all industries looking to extend the functionality of their CRM technology with verticalized capabilities,” said Research Analyst Cameron Marsh. “The market has reflected this, as leading vendors have made substantial investments heightening the adaptability of their solutions and lowering the barrier to entry for customers looking to customize a solution to specific needs.”

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Customer relationship management is one of the most well-established elements of business technology, and the gaps in functionality that used to create differentiation amongst players in the space have weakened. Now, CRM vendors are striving to differentiate themselves by equipping users with customized capabilities that enable them to provide elevated experiences for their customers. With the availability of low and no-code app development tools, growing third-party ecosystems, and purpose-built CRM offerings, a solution’s ease of extensibility has become a notable factor driving an organization’s selection process.

Leaders in this year’s Value Matrix deliver advanced functionality without sacrificing ease-of-use at scale. They include Creatio, Microsoft, Oracle, SugarCRM, and Zoho.

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The Experts in this year’s Value Matrix are organizations that deliver value to customers with complex use cases through deep functionality and industry-specific capabilities. They include NexJ, Salesforce, SAP, and X2 CRM.

Facilitators in this year’s Value Matrix deliver value through greater ease of use and quick implementation. These include Acumatica, HubSpot, Keap, and Zendesk.

Core Providers deliver core capabilities for those organizations looking for a straightforward solution with quick time-to-value. This year’s Value Matrix Core Providers are Maximizer Software and Pegasystems.

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New Report Finds 60% of Businesses Report Losing Up to 15% or Greater in Revenue Due to Supply Chain Delays

Anvyl 2023 Supply Chain Outlook Examines Persistent Challenges Facing Businesses Across Industries

As businesses across industries continue to navigate severe staffing challenges, consumer shifts, and materials shortages, 60% of small and mid-sized businesses (SMBs) report that they have lost up to 15% or greater in revenue due to supply chain delays. This is one of the significant findings from the 2023 Supply Chain Outlook, commissioned by Anvyl, the leading platform for supply chain visibility.

The above figure includes 31% of businesses who’ve reported financial losses of up to 15%, and 29% who’ve reported losses greater than this. The Outlook also found that 56% of organizations have had to switch suppliers in the past year, with “costs” and “consistent delays” being the most cited reasons why.

Anvyl’s data shines a light on the struggles experienced by businesses as they’ve attempted to overcome the pandemic’s acute impact, as well as the burden of an ongoing economic downturn. As both of these events continue to wreak havoc on global supply chains, businesses have felt a particularly acute impact from resulting disruptions.

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In fact, the U.S. Chamber of Commerce recently found that nearly half (47%) of small businesses currently find it hard to keep up with customer demand due to disruptions in their supply chain. Meanwhile, new research from Gartner, which found that 95% of organizations continue to struggle with supply chain resiliency, also confirms the pervasiveness of these obstacles for businesses across the board.

“The findings of this report underscore that businesses across industries are continuing to grapple with a myriad of challenges facing their supply chains,” said Rodney Manzo, the CEO, and founder of Anvyl. “While there have been some positive signs indicating that these issues might be easing, it’s important to acknowledge that many of the challenges brands are facing are due to shortcomings in their supply chain management strategies.”

Manzo added: “In order to remain competitive and navigate the complexities of today’s environment, brands must be prepared to undertake new and innovative digital transformation strategies. Adapting and modernizing is no longer an option – it’s an absolute necessity for survival in today’s hyper-competitive marketplace.”

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Additional highlights from the report include:

  • Pandemic-induced challenges threaten health: 79% of SMBs say they’ve suffered consequences due to supply chain disruptions since the onset of the pandemic, including increased cost of operations (41%), damage to brand reputation (28%) and delayed cash flow (28%).
  • SMBs showcase robust supply chains: More than 50% report using 26 or more suppliers, with 37% using 50 or more.
  • On the same note, 64% of businesses say that they issue 25 or more purchase orders per month, with 40% issuing 50 or more purchase orders on a monthly basis.
  • Paving the road ahead: 89% of business owners & C-suite executives who were surveyed report that they are planning to make strategic investments in their supply chain management in 2023.

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ProcessMaker Announces Jeff Lortz as Chief Executive Officer

ProcessMaker, a leading provider of low-code process automation and intelligent document management software, is pleased to announce the appointment of Jeff Lortz as the new CEO of the company.

Brian Reale, co-founder, and CEO will continue with ProcessMaker as a board member and investor, in addition to staying on as a member of the executive team focused on company strategy and a number of key customer-facing aspects of the business.

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“It has been a privilege to serve our customers for the past twenty years, and I am proud of everything ProcessMaker has accomplished,” said Brian Reale. “ProcessMaker was an early trailblazer in open source workflow, and later led the way in SaaS business process orchestration. Most recently, we have become a market leader in process automation for the banking and higher education verticals. I am thrilled to have Jeff join at this juncture in our journey. Jeff is uniquely positioned to understand our business and industry, and I am confident his leadership will carry ProcessMaker into our next phase of success.”

Lortz is familiar with the blueprints for success. He fuses an extraordinary blend of strategy, client commitment, and a penchant for unearthing unexpected growth opportunities. Lortz’s previous experience includes successfully scaling companies like PTC, BladeLogic, and Everbridge. Throughout his career, he has fostered winning cultures, built high-performing teams, and learned how to thrive in high-stakes environments.

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In 2021, Aldrich Capital Partners invested in ProcessMaker to accelerate go-to-market efforts and product innovation. “We are pleased to welcome Jeff as CEO of ProcessMaker. With a proven track record in leading GTM operations and revenue growth, Jeff is prepared to drive the company into the future,” says Mirza Baig, co-founder and managing partner at Aldrich Capital Partners.

“It’s an exciting time to join ProcessMaker. With a well-established brand and industry trust, we are at a pivotal point. We are set to release a new version of our platform with the latest AI and ML capabilities that will put us at the forefront of intelligent automation advancements, giving our customers access to the most innovative process orchestration platform available,” said ProcessMaker CEO, Jeff Lortz.

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data.ai Launches Total App Revenue – The Ultimate Mobile Metric

Powered by data.ai, this is the industry’s first total view of app monetization

data.ai (formerly App Annie), the leading mobile data analytics provider, announced the launch of Total App Revenue which provides brands and publishers visibility into all mobile revenue streams. Powered by data.ai’s proprietary artificial intelligence, Total App Revenue (TAR) introduces the first mobile performance metric that combines in-app purchases (IAP) and advertising revenue. Until now, brands and publishers have been unable to benchmark total revenue on mobile. The mobile app economy is worth $500 billion, with 66% from ad revenue and 33% from in-app purchases, according to data.ai’s latest State of Mobile report, presenting the first comprehensive opportunity to monetize for publishers.

Total App Revenue combines data.ai’s first-to-market products, Ad Revenue and In-App Purchase, providing competitive advantage for in-app advertising, cohort purchases and ad network performance. Customers can now break down revenue streams and anticipate market expansion opportunities based on shifts in consumer behavior.

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“Total App Revenue provides a clear picture of data we’ve been missing in our business development and model creation. With data.ai, we finally have a way to understand our full revenue streams and benchmark against competitors.”
-Carlos Salvado, Senior Market Analyst at Rovio Entertainment

“Total App Revenue is the ultimate mobile performance metric. The mobile app economy is worth half a trillion dollars and making sense of a competitor’s monetization strategy is key to improving their app position in the market.”

– Theodore Krantz, Chief Executive Officer of data.ai

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Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI

Powered by Verint Da Vinci AI, Solution Enables Brands to Deliver Customer Experience Automation at Scale

Verint , The Customer Engagement Company, announced that advanced capabilities for Verint Intelligent Virtual Assistant (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Verint IVA is part of Verint Customer Engagement Platform powered by Verint Da Vinci™ AI to activate insights and automate experiences across the enterprise.

Conversational artificial intelligence (AI) helps organizations gain confidence in their ability to provide high quality customer experiences. According to a recent Verint study, nearly three-quarters of the highly confident respondents – confident about their organization’s ability to provide the level of experience demanded by modern consumers – had implemented an IVA before or during 2022, more than half increased spending on those solutions in 2022 versus 2021 and just under half currently share work between human employees and bots.

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“Customers appreciate using their own words in natural interactions with bots but get frustrated when automated systems don’t understand simple queries or have limited options,” explains Derek Top, senior analyst and research director at Opus Research. “Verint’s IVA Studio enables developers to start with pre-built models that reduce the time and resources required to support a variety of complex interactions and transactions.”

Verint IVA allows for the quick and efficient deployment of automation across an organization’s digital and voice channels to deliver consistent and personalized self-service experiences, while also optimizing contact center operations.

Equipped with pre-built natural language understanding (NLU) models and extensive AI and analytics fueled by Verint Da Vinci, Verint IVA allows an organization to scale a hybrid workforce, consisting of humans and virtual assistants, to provide differentiated customer experiences while easily integrating with a company’s existing systems.

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Verint IVA also includes a low-code, drag-and-drop editor called IVA Studio, which is equipped with an intuitive, visualized user interface that enables large enterprises and SMBs to quickly launch, tune, and improve their bots in-house, on their own terms resulting in immediate ROI. As business and consumer needs evolve, new intents and languages can be added and measured in real-time across endpoints to derive insights, so organizations can pivot and improve the customer experience. This tuning process allows for transparency and control into the creating and improvement of tailored language models for an enterprise, its brand and its customers.

Based on more than two decades of real-world AI experience, Verint IVA delivers mature NLU models specific to industry use cases in banking, insurance, healthcare, among others. With the ability to seamlessly integrate into current chatbot solutions, these NLU models produce attentive, hyper-personalized and human-like conversations. The solution also enables end users to build and manage voice AI flows to support an omnichannel approach. For example, augmenting the IVA experience by handing over complex chatbot conversations to a live agent with the proper context.

“Rolling out more digital channels doesn’t always guarantee an improvement in customer engagement. Modern consumers expect seamless digital interactions, regardless of channel,” says Verint’s Heather Richards, vice president, go-to-market strategy, digital first engagement. “Brands need a way to scale customer interactions across channels and Verint IVA introduces AI-powered conversational experiences – driving a better customer experience and automating processes in the contact center.”

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