Page 974 – SalesTech Star

Indosat and Tech Mahindra Launched Center of Excellence (CoE) Lab Powered by Google Cloud in Jakarta to Accelerate Nation’s Digital Transformation

-

April 13, 2023

Indosat and Tech Mahindra Launched Center of Excellence (CoE) Lab Powered by Google Cloud in Jakarta to Accelerate Nation’s Digital Transformation

CoE lab to leverage Google Cloud’s advanced capabilities to develop innovative solutions incorporating next-generation technologies like 5G, Edge Computing, Data Analytics, IoT, AR, and VR

Indosat Ooredoo Hutchison (Indosat) and Tech Mahindra launched Google Cloud Smart Analytics and Center of Excellence (CoE) lab, powered by Google Cloud, to accelerate nation’s digital transformation. The CoE lab will focus on developing innovative solutions by leveraging next-generation technologies such as 5G, Edge Computing, Data Analytics, the Internet of Things (IoT), Augmented Reality (AR), and Virtual Reality (VR).

The lab will provide intelligent analytics to Communications Service Providers (CSPs), allowing them to generate incremental revenue opportunities through hyper-personalized experiences and offers throughout the customer journey. It will also enable enterprises to securely and seamlessly migrate large datasets to strengthen decision-making in areas like customer segmentation, experience effectiveness measurement, and customer churn reduction – or even reduce the time and resources associated with training machine learning (ML) and artificial intelligence (AI) models for business application. The CoE will also focus on meeting the business requirements of Southeast Asia’s telecommunications and enterprise market.

Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, said: “We at Indosat value ourselves as the main collaborator in accelerating the nation’s digital transformation. We are excited to enable the launch of the CoE lab as a collaboration of two global brands that created a platform for new use cases that can improve customer experiences. Indosat can leverage this lab to extend the capabilities and benefits to our enterprise customers.”

This partnership will combine Tech Mahindra’s technological expertise, Google Cloud’s ML and conversational AI capabilities in Dialogflow and BigQuery, and Tech Mahindra’s intellectual property (IP) with customized in-house accelerators to help CSPs better engage their customers through data-driven experiences, modernize their business platforms, and achieve operational efficiencies from migrating to a truly open data cloud. This will enable customers to accelerate their data cloud journeys as they transition to a digital-first future.

Karan Bajwa, Vice President, Asia Pacific, Google Cloud, said, “Organizations recognize data as a strategic asset and know that tailor-made products and experiences are far more valuable to their businesses and customers. A challenge that has held them back is data sprawl: too much data, too spread out, with too much to parse and understand – and all of which is locked up in silos. A newly established Smart Analytics and CoE lab that harnesses Google Cloud and Tech Mahindra’s joint expertise will serve as the catalyst for enterprises in regulated industries to upskill their technology talent, eliminate data silos with an open data cloud, and apply advanced cloud analytics and AI to enhance customer interactions and capture new growth opportunities.”

The lab will assist CSPs in leveraging 5G and Edge Computing technologies to develop new products, services, and business models that will drive revenue growth while also enabling them to better monetize their significant network data assets.

CP Gurnani, Managing Director and Chief Executive Officer, Tech Mahindra, said, “Our deep technology, domain expertise, and business analytics capabilities, combined with Google Cloud, will propel advanced analytics solutions to the forefront. The collaboration will also serve as a catalyst for enterprises as they embark on data-driven digital transformation journeys and help modernize existing applications. The CoE lab is an important step in strengthening our partnership with Indosat. We are confident that this collaboration will help us expand our presence in Indonesia. Further, the partnership will introduce opportunities to create new revenue streams for our customers by providing in-depth data analysis to make efficient and informed decisions.”

“The launch of the CoE lab is in line with Indosat’s larger purpose of connecting and empowering the people of Indonesia, by accelerating the nation’s digital transformation. Moving forward, this will unlock and maximize untapped potentials in digitalizing the industry and the nation,” Vikram enclosed.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Zylo Contract Center Fuels Improved SaaS Cost Savings and Faster Renewals

STS News Desk

-

April 12, 2023

0

Zylo Contract Center Fuels Improved SaaS Cost Savings and Faster Renewals

Launching the world’s first contract data management solution designed specifically for complex SaaS contracts

Zylo, the enterprise leader in SaaS Management, announced the launch of Zylo Contract Center, a powerful new contract data management experience both at the application and portfolio level. With Zylo Contract Center, customers can manage their SaaS contracts more effectively and handle critical but rote tasks to take control of renewals and ultimately drive cost savings.

According to Zylo’s 2023 SaaS Management Index report, the average organization has nearly 300 SaaS applications, making it difficult to properly and efficiently manage contracts. Contracts hold valuable SaaS data related to pricing, license and renewal terms that is critical for maintaining accuracy and helping organizations effectively manage renewals and overall SaaS spend.

“Contract data management is a critical component of effective SaaS management, yet it can be a real pain point for organizations,” said Zylo VP Product, Ian Runyon. “With the launch of Zylo Contract Center, we are providing our customers a streamlined and effective way to manage complex SaaS contracts, including renewals, to achieve accurate, data driven cost savings and license optimization for their organizations. We believe this new feature, along with our industry-leading SaaS discovery capabilities, sets us apart in the market and further solidifies Zylo’s position as the go-to platform for managing SaaS spend.”

Zylo’s Contract Center provides customers with a more streamlined and effective way to manage their SaaS contract data, ultimately leading to cost savings and better overall SaaS management. Contract Center features an all new seamless integration with Coupa Contract Management.

Approved contracts are updated nightly, allowing customers to discover suppliers and apps before a payment is even made and contract data is automatically kept current in Zylo Additional benefits include:

Improved contract experience: The Contract Center is designed to improve the contract experience for customers by better organizing contracts and aligning them with contract lifecycle management (CLM) providers.
Proactive discovery: Zylo is the only SaaS management vendor proactively sourcing contract information. Customers can discover 100% of their SaaS applications and spend, including new SaaS entering their estate when contracts are created before any payment has been made.
Cost savings: Centralized contract information enables customers to save time hunting down contracts and empowers them with more confidence in their renewal calendar/view of upcoming renewals. This enables them to spend time preparing for renewals, optimizing licenses or evaluating other vendors.

The average renewal takes eight hours of preparation and it is recommended professionals start the process 60-90 days in advance to gather all information necessary for negotiations. By centralizing contract information, businesses can save time hunting down contracts and have more confidence in their renewal portfolio.

“Every SaaS contract is unique and getting an understanding of your SaaS contract portfolio can be overwhelming,” said Chris Smith, Purchasing Manager at Entrata. “Zylo’s Contract Center empowers our team with the visibility into the key contract terms without the need of complicated BI work or manual data manipulation to quickly understand all contracts, take control of renewals and deliver consolidation and cost savings to the company.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Invoca Surpasses $100 Million Annual Recurring Revenue and Extends Leadership in AI Conversation Intelligence

STS News Desk

-

April 12, 2023

0

Invoca Surpasses $100 Million Annual Recurring Revenue and Extends Leadership in AI Conversation Intelligence

-New and expanded customers include Subaru of America, Inc., Humana, Inc., Terminix Service, Inc., BJC Healthcare, CK Franchising, Inc., Sylvan Learning

-Company raised $83 million Series F financing to invest in AI, solutions for automotive, and expanding U.K. presence

Invoca, the cloud leader in AI-powered conversation intelligence, announced it surpassed $100 million in annual recurring revenue (ARR) during its last fiscal year. The company raised a $83 million Series F equity financing to invest in continued AI innovation, deeper solutions for the automotive industry, partnerships in the contact center, and a stronger market presence in the U.K. Invoca also welcomes two new executives to lead Corporate Development and People & Culture.

“Surpassing $100M in ARR is a critical milestone in the world of enterprise software,” says Gregg Johnson, CEO at Invoca. “It illustrates the appetite for AI-powered solutions that transform how innovative consumer brands acquire customers, drive revenue, and deliver an outstanding customer experience.”

Invoca Extends AI Leadership in Marketing and the Contact Center

With brands aggressively turning to new ways to use AI in their contact centers, Invoca is increasing its annual research and development (R&D) investment to accelerate its product development and bring innovative solutions to the market faster. Growing its patent portfolio, Invoca secured two new AI patents for scripted topic detection in Invoca’s Signal Discovery machine learning solution and pre-seeding topics for Invoca’s Signal AI to provide unique value to its customers.

Invoca’s award-winning AI has received multiple accolades throughout the last fiscal year. Opus Research named Invoca the Leader and Top Solution for Sales & Marketing in its 2022 Conversational Intelligence Intelliview. Opus Research’s Senior Analyst and Research Director, Derek Top, highlights, “Invoca’s AI analyzes 100% of calls, scoring agent performance for adherence to sales scripts, talk tracks, goals, and other metrics, identifying important moments in calls for managers to review, saving them time while making evaluations comprehensive and fair, which helps improve both agent performance while reducing agent frustration and churn.”

Five9 also recognized Invoca as a Global Partner Award 2022 winner for helping organizations tap into digital customer journey data to deliver more personalized conversations at scale. With Invoca’s groundbreaking pre-call data, contact centers can–for the first time–access the rich trail of digital journey data callers create just before they reach out by phone.

Invoca Deepens Automotive Focus, Signs Agreement with Subaru of America, Inc.

Invoca continues to gain market traction among automotive OEMs, dealership groups, repair and service franchises, and tire and parts retailers – helping them improve marketing and sales performance and provide frictionless customer experiences.

Invoca launched several products and solutions to support automotive brands in the last year, including Invoca for Multi-Location CX to measure and improve caller experiences and conversion rates at every dealership, service center, and franchise, pre-built quality assurance (QA) scorecards that use AI to automatically grade call handling at every location to ensure delivery of empathetic conversations, and ring group call routing to help locations reduce missed calls and convert more callers to appointments, store visits, and revenue.

The company recently onboarded new customer Subaru of America, Inc. Details of the agreement are confidential.

Company Expands Leadership Team and Establishes U.K. Presence

Invoca expanded its executive team with two new hires. Matt Diederichs, Invoca’s new Head of Strategy and Corporate Development, focuses on accelerating growth through acquisition and strategic partnerships.

Nancy Koshiyama, Invoca’s new SVP of People and Culture, focuses on employee engagement and experience. This has been a key element of success as Invoca has multiple workplace and culture awards, including five consecutive Inc. Best Workplaces awards, four consecutive Fortune Great Places to Work awards, and Built In’s 2023 Best Places to Work Awards for two of Built In’s lists: Fully Remote Best Midsize Places to Work and Fully Remote Best Places to Work. In its last fiscal year, the company has increased its employee count by 25% year-over-year to over 400 employees, with hires concentrated in product, engineering, and development roles.

Invoca also expanded its geographic footprint, adding Sales and Customer Success teams in the U.K. This is a cornerstone market as the company expands its presence in Europe.

Recognition for Powerful Technology and Business Impact

Customer Reviews:

Invoca ranks Enterprise Call Tracking Leader by G2 and overall Leader in enterprise call tracking for the 18th straight quarter in a row.
Invoca receives 18 badges for G2 Spring 2023 with recognition for Best Relationship Enterprise, Leader Enterprise, and Leader Mid-Market.
Invoca tops G2 Enterprise Relationship Index for ease of doing business, quality of support, and the likelihood that users will recommend the company to others.

Product & Partner Awards:

2022 APPEALIE Awards names Invoca a winner in two Overall SaaS categories for the Marketing Category and Analytics + Business Intelligence Solution.
MarTech Breakthrough Awards 2022 names Invoca as a winner for Call Management Solution within the Conversational Marketing category.
The Sammy’s 2022 names Invoca as an Organization of the Year.
2023 Conversation Intelligence Emotional Footprint Report: Invoca named Champion distinction for its Strategy & Innovation.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Weave Named Finalist for 2023 Excellence in Customer Service Award

STS News Desk

-

April 12, 2023

0

Weave Named Finalist for 2023 Excellence in Customer Service Award

With commitment to best-in-class customer experience, Weave is honored as a finalist for Customer Service Transformation of the Year

Weave, the all-in-one customer communication and engagement platform for small- and medium-sized businesses, has been named a finalist for Transformation of the Year in the 2023 Excellence in Customer Service Awards presented by the Business Intelligence Group. Weave was recognized alongside B2B tech leaders such as Square, Bluehost and Seismic.

The Excellence in Customer Service Awards recognizes companies and organizations that demonstrate a commitment to providing exceptional customer service and support. The awards are judged by a panel of industry experts and focus on customer experience, customer satisfaction, and customer retention.

“Over the last few years, we have doubled down on Customer Support, and we hear daily from our customers that our investment is noticeable and appreciated. Average wait times are down to a historic low, and more customer requests have been resolved during the first call than ever before.”

“Our entire organization is focused on delivering an experience that turns customers into champions, which is why we are so honored to be a finalist for this year’s Transformation of the Year award,” said Brett White, CEO of Weave. “Over the last few years, we have doubled down on Customer Support, and we hear daily from our customers that our investment is noticeable and appreciated. Average wait times are down to a historic low, and more customer requests have been resolved during the first call than ever before.”

Through an internal initiative dubbed Project Better, Weave’s Customer Support team has reduced the average call wait time to under 60 seconds while also adding new customers to the Weave platform every day. 92% of customer requests are resolved during the first call. These changes are a result of Weave’s customer-focused mentality, additional employee training, and the creation of an in-depth knowledge base for its all-in-one platform so Weave’s 130,000+ users can access training and support on their most common questions.

Dedication to excellent customer service starts with creating an award-winning culture that values its customers. Last year alone, Weave’s people-first culture was recognized through multiple awards, including Great Place to Work, Top Workplace USA, and Inspiring Workplaces.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Infor Partners with Foresight Retail to Improve Merchandise and Assortment Planning to Reduce Waste

STS News Desk

-

April 12, 2023

0

Infor Partners with Foresight Retail to Improve Merchandise and Assortment Planning to Reduce Waste

Partnership aims to offer last-mile solution for fashion brands

Infor, the industry cloud company, today announced that it has developed a partnership with Foresight Retail, a leader in delivering merchandise and assortment planning to help fashion brands and retailers improve inventory management and better balance supply to demand, and thereby avoid stock outs, markdowns, obsolete inventory and potentially landfill.

“We are delighted to partner with Infor,” said Gary Lalli, Foresight Retail SVP global sales. “Working with the team at Infor enables us to offer a solution that supports the needs of fashion businesses, and our combined knowledge and experience will mean that we can provide fashion brands and private brand retailers with not only a quality solution, but also a team that can deliver real business insight and support.”

A fashion brand needs to

Set seasonal targets and budgets based on last season’s performance.
Create an overall line plan to give guidance to product development of new collections.
Plan estimated demand by sales channel, including initial allocation to stores.
Propose a suitable buy plan to make sure supply aligns with demand.
Monitor in-season progress to propose accurate replenishment of stores.

The pain point for fashion brands is that this process is often managed outside the ERP system, in Excel for example, making it prone to error and time consuming to manage. The major risk is that the overall planning mechanism is not accurate, leading to inventory excess or shortages.

Together, Infor and Foresight Retail can provide a more robust fashion offering, with support on merchandise and assortment planning that includes financial planning, range planning for different sales channels, forecasting, inventory allocation and replenishment. Foresight Retail’s modern solution offers preconfigured accelerators to cover standard planning needs and help speed deployment — with a possibility to fine tune as needed to suit unique needs.

“We are excited to partner with Foresight Retail to offer merchandise and assortment planning for our fashion and retail customers,” said Helene Behrenfeldt, Infor director of fashion strategy. “Planning sits at the heart of fashion companies. It has a big impact as more accurate planning will better help designing the right collection and having the right level of inventory to serve market needs while avoiding markdowns and obsolete inventory.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

ISG Names Customertimes a Salesforce Ecosystem Leader for Large Enterprises

STS News Desk

-

April 12, 2023

0

ISG Names Customertimes a Salesforce Ecosystem Leader for Large Enterprises

Information Services Group (ISG) recently released their 2023 U.S. ISG Provider Lens™ Salesforce Ecosystem Partners Quadrant Report and Customertimes is proud to have been named a Leader in Multicloud Implementation & Integration Services for Large Enterprises.

This report combines data-driven research, market analysis, and real-world experience from the ISG global advisory team to offer expert insight into current Salesforce-related service providers. In their study of ecosystem partners, ISG noted strong growth in the Salesforce provider services market over the last year and a strategic shift to Salesforce industry clouds, so we are thrilled to be included in this esteemed group.

The Leader position is awarded to companies that support global rollouts and demonstrate expertise in complex integration requirements. The report notes that Customertimes has a strong focus on achieving business value and it’s a key characteristic in our implementation services.

A Salesforce partner since 2008, we have more than 4000 completed projects and 500+ Salesforce experts. We have long been recognized as a Salesforce implementation and integration provider, and we are grateful to our team for the outstanding work they have done to help us achieve this award.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Wise Systems Announces New Integration with Samsara to Streamline the Last-Mile Delivery Process

STS News Desk

-

April 12, 2023

0

Wise Systems Announces New Integration with Samsara to Streamline the Last-Mile Delivery Process

Wise Systems, the leader in AI-driven routing and dispatching, announced a new integration with Samsara, the pioneer of the Connected Operations™ Cloud. This new integration streamlines and automates the delivery process for last-mile fleets and simplifies drivers’ daily experiences.

With the integration, data from Samsara is used to enhance key capabilities inside of the Wise Systems Driver app and offer more precise vehicle location visibility to dispatchers. The integration lays the groundwork for fleet operations to leverage Samsara GPS data in the Wise Systems platform and gain visibility into driver safety events, vehicle maintenance, fuel consumption, and vehicle idling events.

Samsara’s Connected Operations Cloud makes it easy for organizations to access, analyze, and act upon real-time data from warehouses, trucks, trailers, and equipment to improve their safety, efficiency, and sustainability. With an open API, Samsara’s platform enables customers to connect their most important third-party applications and unlock a holistic view of their physical operations.

“We are thrilled to offer this new integration to current and future customers, and to be available in the Samsara App Marketplace,” said Jemel Derbali, Cofounder and COO of Wise Systems. “With a relentless focus on the delivery driver experience, we aim to make drivers’ days as productive and streamlined as possible, and this integration supports those goals.”

This new Samsara integration is enabled by Wise Systems Connect, the recently announced cloud-based service for quickly and seamlessly integrating with telematics, ERP, and OMS platforms. Connect enables plug-and-play data exchange between customers’ systems of record and the Wise Systems delivery automation platform to streamline end-to-end processes across last-mile operations.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Flip Launches MagicOS to Restore Trust in Shopping

STS News Desk

-

April 12, 2023

0

Flip Launches MagicOS to Restore Trust in Shopping

New Shopping Social Network Makes It Easy For Brands to Launch and Scale

Flip, the shopping social network restoring trust in shopping, launched MagicOS, the self-service e-commerce operating system that offers everything a brand needs to launch and scale. The Flip app is a destination for discovery powered by community and patented technology that links user video reviews to confirmed purchases — and MagicOS opens an end-to-end marketplace of consumers and brands across a number of new categories spanning lifestyle, wellness & nutrition, electronics, fitness, home goods, and more.

Today’s consumers no longer trust influencers and see right through traditional marketing. In e-commerce, the rush of finding the perfect item with friends has been replaced by row after row of curated images and descriptions. Flip, with its unique shopping experience that eliminates mindless scrolling and sparks spontaneous discovery backed by genuine video reviews, is the future. With MagicOS, brands like e.l.f. Cosmetics and HUM Nutrition focus on creating the best products and Flip takes care of everything else — from driving brand awareness and seeding products to shoppers to generating honest content that drives sales and providing business performance insights.

“The next generation of shopping experiences must be powered by people,” said Noor Agha, founder and CEO at Flip. “People trust people, not influencers or brands. For consumers to choose new products with confidence, they must be able to find genuine feedback on those products from real shoppers, who have actually used them. Flip is giving power in e-commerce back to the people, and MagicOS makes it easy for top brands to join our revolution and reach consumers seeking an authentic shopping experience.”

Equipping Buyers and Sellers with Premium e-Commerce Services
On Flip, a brand’s customers are both ambassadors and content creators. The platform builds trust by requiring its more than 2 million users to buy the actual product before being able to post reviews — then giving them the power to speak their minds, positive or negative. Brands are not allowed to incentivize creators for reviews on Flip. The radical honesty builds trust and drives engagement. MagicOS is the operating system allowing Flip to hyper-charge its growth, accelerating from 10 brands onboarded per month before the self-serve system began beta testing in November to hundreds of new brands per month today and scaling to thousands of brands by the end of June.

MagicOS offers:

Sales dashboard: Track sales metrics, find out how many items have shipped to customers, and check real-time data for videos featuring their products in a single easy-to-read view.
Inventory & PO management: Review inventory health, manage stock-outs effectively, and monitor the quantity of stock as well as the ordered products.
Content analysis & tracking: Track the performance of all content on Flip related to the brand to know which products are popular and which ones are talked about the most.
Gratis item management: Target specific users to test new products and create a flywheel effect of user generated content and repeat buyers.
Orders, items, & payments: Manage product listings and track transfers and revenue in a single dashboard.
Ads performance management: Remove all the usual guesswork involved in performance advertising with self-serve ads management tools.

MagicOS is a truly end-to-end system where users viewing engaging short form videos on the Flip App — shoppers spend 25 minutes per day on the app and Flip averages 35 million monthly video views — are using the same platform as brands uploading their product catalogs and teams managing inventory, orders and the supply chain. Unlike other social apps, Flip’s one-click payment experience does not require leaving the app for a third-party website.

“Authentic video reviews are a crucial growth engine for our brand,” said Edward Madongorere, co-founder and CEO at MOON Ultra. “With Flip and MagicOS, we had a seamless onboarding experience, immediately resulting in instant feedback from the community of shoppers and creators buying and reviewing our products. Our products are made with the creator in mind, and Flip totally aligns with that. We’re thrilled by the organic engagement and our hyper sales growth.”

Flip is leveraging cutting-edge technology to deliver personalized shopping experiences that meet the needs and preferences of each individual customer. To that end, the company hired Hao Ma as VP of AI and Data Science. Ma was most recently a director at Meta’s Discovery Org, where he led more than 200 research scientists and engineers in building one of the industry’s best recommender systems. Kapil Mokhat, former Head of Commerce at Venmo and Head of Payments Programs and Partnerships at Airbnb, also recently joined the company as President focused on scaling the Flip ecosystem.

The launch of MagicOS follows Flip’s $60 million Series B funding round led by WestCap & Streamlined Ventures in 2022, which valued the company at $500 million and brought its total amount of financing raised to $95 million.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

New Coupa Platform Innovations Help Organizations Drive Profitability

STS News Desk

-

April 12, 2023

0

New Coupa Platform Innovations Help Organizations Drive Profitability

Business Spend Management (BSM) solutions maximize the value and impact of every dollar a company spends

Coupa Software, a leader in Business Spend Management (BSM), launched new platform solutions that transform siloed back-office functions to help businesses make spend decisions that drive productivity, profitability, and purpose.

“Business leaders face mounting pressure to get the most value they can from transformation investments,” said Rob Bernshteyn, Coupa Chairman and CEO. “Coupa is helping thousands of businesses and millions of professionals around the world not just make better spend decisions but make better business decisions that create value at every level of their organization. With our BSM platform, decisions get easier, processes become more efficient, and dollars go farther.”

“The key to unlocking exponential impact is co-innovation. When businesses do things together, they do things better,” said Raja Hammoud, Coupa executive vice president of products. “At Coupa, we’re co-innovating with our community to not only build a platform that is trusted to solve the challenges of today but to help businesses fundamentally change to scale transformations and growth.”

Coupa debuted the new platform innovations at Inspire, the annual BSM community conference. Highlights and key benefits include:

Control Costs with Greater Visibility

Each dollar a business spends needs to work harder than ever. This requires comprehensive visibility powered by intelligent, prescriptive data to inform decision-making.

The CFO Dashboard makes it even easier for finance leaders to control costs by showing in-flight spend transactions and trends, and by prescribing an array of actions to improve cash flow and drive savings.
Supply Chain Prescriptions help users prioritize which supply chain scenarios to design to realize savings, improve sustainability, and ensure business continuity through the power of AI.

Maximize Productivity with Increased Transparency

Businesses are looking to improve agility and productivity. When they’re more productive, they’re more profitable.

Purchase Order Collaboration improves transparency between buyers and suppliers when placing new or changing current orders, no matter how large or complex. Orders and inventory are managed more effectively, ensuring supply continuity.
Parallel Approvals help businesses shorten cycle times, improve user experience, and reduce delays when buying critical items and services.

Elevate Purpose with Sustainable BSM

The importance for businesses to do well is matched by efforts to do good. Making a difference is as valuable as making a dollar.

The Scope 3 Travel Emissions Dashboard measures carbon emissions for business travel. Businesses can better track progress on sustainability goals, and benchmark against leaders in Coupa’s community.
Supplier Diversity Data now extends through even more of the Coupa platform to help businesses progress on their supplier diversity goals.

Casey’s, a Fortune 500 retailer and the third-largest convenience store chain in the U.S., uses the Coupa platform for its BSM transformation. With over a billion dollars of annual spend in Coupa, Casey’s is increasing transparency and efficiency and maximizing profitability.

“Casey’s is on a massive digital transformation journey and Coupa’s been a trusted partner to our team from the start. With Coupa at the core, we’re creating a technology ecosystem for a frictionless back office,” said Jaime Robles, Chief Procurement Officer at Casey’s. “We’re spending smarter in every category of spend across our business. By leveraging Coupa’s community-powered insights and benchmarks, we’re improving team workflows and hitting best-in-class levels of performance to achieve our vision of making procurement invisible. And as Casey’s grows and evolves, Coupa grows and evolves with us. We’re making smarter, faster business decisions that drive our growth and success.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Avaya Named to Constellation Research ShortList for Contact Center as a Service Solutions (CCaaS)

STS News Desk

-

April 12, 2023

0

Avaya Named to Constellation Research ShortList for Contact Center as a Service Solutions (CCaaS)

Avaya Experience Platform recognized for enabling organizations to deliver exceptional customer experiences across all channels

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced Avaya Experience Platform, the cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service (CCaaS). The ShortList presents vendors in different categories of the market relevant to early adopters and includes products that meet the threshold criteria for the category as determined by Constellation Research.

Avaya Experience Platform gives organizations the power to personalize agent experiences with a customizable, modern workspace that easily brings end-user insights from different applications and systems into a single pane of glass. It also enables companies to get ahead of every end-user interaction by predicting needs and proactively engaging them with journey intelligence.

“Every customer service interaction is a make-or-break opportunity for your organization,” said Ahmed Helmy, Global VP of Avaya Experience Platform Product Management, Avaya. “As channel options continue to expand along with customer expectations, organizations need the right cloud customer service solution to help create innovation without disruption for everyone. It is more important than ever for organizations to have the right tools in place to deliver exceptional experiences across all channels. Avaya Experience Platform empowers businesses of all sizes to build and scale their contact centers, while arming agents with real-time customer data and innovative cloud technologies. We’re proud to be at the forefront of this market and look forward to continuing to deliver cutting-edge solutions for our customers.”

With Avaya Experience Platform, organizations can quickly and easily layer-on innovative cloud technologies to deliver an experience that provides their end-users with more options, faster responses, and a more personalized approach. Organizations can easily connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint – bringing together teams, resources, and insights to maximize contact center performance and experiences.

Silver Spring Pathfinder (SSP) is a disruptor in the social enterprise space and Avaya helped enable them to strengthen their unique business model without any business disruption. As business process outsourcing (BPO) partner of choice to public- and private-sector organizations, SSP works closely with a community of social service agencies to employ people with disabilities as customer service agents. Avaya Experience Platform allowed the company to innovate with omnichannel, virtual work capabilities, and so much more all while retaining its core service and not disrupting its existing contact center technology.

“By our very nature as a social enterprise, we’re more in tune than most when it comes to being mindful of our employees’ needs,” said Tom Cheong, Founder & Managing Director, Silver Spring Pathfinder. “By the same token, for the business to be successful, we need to deliver on our customers’ demands. Avaya Experience Platform provides it all, and we’re still able to optimize our premise-based system. We have the freedom to choose the technology we need when we need it. We’re innovating and improving in a practical way that works for our business.”

Constellation Research evaluates more than 21 solutions categorized in this market. This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research.

Launching the world’s first contract data management solution designed specifically for complex SaaS contracts

-New and expanded customers include Subaru of America, Inc., Humana, Inc., Terminix Service, Inc., BJC Healthcare, CK Franchising, Inc., Sylvan Learning

-Company raised $83 million Series F financing to invest in AI, solutions for automotive, and expanding U.K. presence

Partnership aims to offer last-mile solution for fashion brands

New Shopping Social Network Makes It Easy For Brands to Launch and Scale

Business Spend Management (BSM) solutions maximize the value and impact of every dollar a company spends

Popular Posts

Follow Us

About Us

Quick Links

Visit Out Other Sites

Follow Us

Interested in our Customized Editorial Services?

Please fill your details and we'll get in touch with you!